Sales Assistant - Hanwood, Dundonald
WineflairThe Breakroom Take
About Wineflair
Wineflair is an off licence chain.
Job description from Wineflair
Sales Assistant Hanwood, Dundonald Job Reference: OLD DUNDONALD ROAD - HAN/24/09/30 Salary: £8.70 - £11.54 Contract Type: Permanent Contract Hours: Part Time Sales Assistant - Hours may vary Closing Date: 28 Oct 2024 Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits WineFlair Sales Assistant Job Description: As a Sales Assistant at WineFlair, you will be an integral part of our team, dedicated to providing excellent customer service, upholding store standards, and complying with legal regulations, particularly our Challenge 21 Policy. Responsibilities: Greet and assist customers, offering guidance and advice on our products. Process sales transactions while handling cash and card payments. Enforce the Challenge 21 Policy for the sale of all age restricted products including alcohol sales by complying with I.D. checks. Maintain a clean, organized store environment. Stock shelves and manage inventory levels. Collaborate with the Store Manager and Area Manager on store operations. Handle customer inquiries and issues with professionalism. Participate in store merchandising and promotions. Ensure the safety and security of the premises at all times. Desirables: Pursue or hold a WSET Foundation Certificate, enhancing product knowledge, especially in wines. Basic knowledge of cash handling and POS systems. Qualifications: Strong communication and interpersonal skills. Experience in a retail environment preferred. Flexible work schedule, including evenings and weekends. Detail-oriented, especially regarding legal compliance and store standards. Enthusiastic, customer-oriented approach. This role offers you the opportunity to develop your skills and knowledge in retail and customer service within a dynamic team environment, focusing on delivering quality service and maintaining the high standards of WineFlair Stores.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
Map
Belfast, Northern Ireland, United Kingdom
What employees say
Hours and flexibility
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Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Wineflair?
Some people find it hard to take sick leave.
How we know this
60% of people report that it’s hard to take time off if they are sick.Based on data from 10 people who took the Breakroom Quiz between December 2021 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people get enough training
Do people get enough training when they start at Wineflair?
Some people did’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 10 people who took the Breakroom Quiz between July 2022 and April 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
What Wineflair employees say about their job
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Best thing
The best things about my job are the team of people I work with and the customers that I have got to know over time.
Worst thing
Dealing with drunk customers on your own is scary and locking up alone feels unsafe late at night. Feeling stressed and responsible for drunk drivers. Having to take time out on your days off to bring keys to shops and not being paid for this time. Trying to take a break on your own and being constantly interrupted so it feels like you haven’t actually had a break. Expected to come in 10 minutes early for every shift but not getting those 10 minutes back in breaks even though the contract states we should. Expected to pay for stock that has went out of date even though it does not state this in the contract. No sick pay and contracts that do not properly clarify elements of absence. Proper fire safety checks not being carried out and fire doors sometimes blocked by stock or outside obstacles. The locked door of the shop not automatically unlocking in the event of a fire and having no latch to unlock from the inside. The only way to open is by a button at the till or key which my not be possible during an emergency. The company has the potential to be great to work for if it revised its contracts for sales assistants, improved safety measures for staff, addressed the issues with repayments and insured uninterrupted breaks.
Wineflair Sales assistant, April 2024
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Best thing
Doing my rota, my team
Worst thing
The pay is pathetic compared to what responsibilities head office expect of you. Aggressive alcoholic customers are the norm.
Poor contracts and pay for sales assistants leads to poor quality staff who leave you in the lurch, and you are expected to fill in. On call 24/7 with no benefit.Wineflair Manager, May 2023
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