Reposted 2 days ago

Relief Support Worker

Creative Support
Pay £11.90 per hour
Location Sheffield

The Breakroom Take

5.5

Rated 5.5 out of 10, based on 176 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Recommended by parents
  • Proper training

About Creative Support

Creative Support is a not-for-profit care provider. They offer services for the elderly, people with learning difficulties and mental health problems.

Job description from Creative Support

We are recruiting Relief Support Workers for our services and Outreach Service, who support people with learning disabilities and physical disabilities, who live in a supported living based in Sheffield.

We are looking for motivated, caring individuals to provide person-centred support to people with a learning disability who live in a supported living setting in Sheffield.

Your responsibilities will include:
  • Providing support, personal care, practical and emotional to people with a learning disability & physical disability who live in supported living setting or within their own homes
  • Identifying and accessing opportunities for community involvement with service users
  • Collaborating with service users, families, and involved professionals to provide a consistent and coordinated service that meets the needs of service users
  • Assisting the line manager with the day-to-day running of the service and Outreach Service

This is a fantastic network of services which enables great outcomes for the people we support. We are looking for staff who have the commitment and dedication to go the extra mile to enable people to achieve their personal goals and live a happy life.

Twelve months experience of working with people with a learning disability is essential, as is a relevant professional qualification. You must be warm and able to work in a person-centred way with people with a learning disability.

The service users have vehicles so a driving license is preferable. Sheffield has good bus and train services for staff travelling by public transport. You will be paid on a weekly basis.

Vacancy Reference Number: 72733

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organisation - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme.

Application Instructions:

To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CV's as a method of application.

A list of all roles available can be located at: www.creativesupport.co.uk

Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications.

For role or application queries please email

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Job insights from Breakroom

Support workers

Support workers help vulnerable people to live independently

What you’ll do as a support worker:

  • Check the needs and progress of the individuals you are supporting
  • Help with daily tasks like budgeting, shopping and claiming benefits
  • Provide physical care and support including, bathing, dressing, cooking and feeding
  • Check and monitor health and help with medication

Is it right for you?

This job may involve:

  • Standing
  • Heavy lifting
  • Helping with personal care
  • Physical activity
  • Emotionally demanding duties
  • Wearing a uniform
  • Night work
  • Long hours
  • Anti-social hours
  • Cleaning
  • Working alone

Map

Sheffield

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do Creative Support pay support workers enough to live on?

    Some people are not paid a living wage.

    How we know this

    41% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 49 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Creative Support pay support workers market rates?

    Only some people are paid above average for their job.

    How we know this

    52% of people are paid below average for the type of work they do.

    Based on data from 52 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Okay
  • Only some people get paid breaks

    Do support workers at Creative Support get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    67% of people say they don’t get paid breaks.

    Based on data from 48 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Creative Support pay support workers sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    95% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 43 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do support workers at Creative Support do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    35% of people report that they do extra work that they don’t get paid for.

    Based on data from 46 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do support workers get of their shift pattern at Creative Support?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 29% of people with changing schedules report getting one week notice or less.
    • 24% of people with changing schedules report getting two weeks notice.
    • 27% of people with changing schedules report getting three weeks notice.
    • 20% of people with changing schedules report getting four weeks notice or more.

    Based on data from 49 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do support workers at Creative Support worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    78% of people report they don’t worry about getting enough hours.

    Based on data from 50 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do support workers at Creative Support get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    46% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 46 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for support workers at Creative Support to change shifts?

    Some people find it hard to change shifts.

    How we know this

    65% of people report that it’s hard to change shifts if they need to.

    Based on data from 34 people who took the Breakroom Quiz between September 2022 and August 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for support workers to book a holiday at Creative Support?

    Most people find it easy to book holiday.

    How we know this

    74% of people report it’s easy to book holidays.

    Based on data from 43 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Creative Support managers change support workers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    44% of people say their manager changes their shifts at the last minute.

    Based on data from 48 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for support workers to take sick leave at Creative Support?

    Some people find it hard to take sick leave.

    How we know this

    43% of people report that it’s hard to take time off if they are sick.

    Based on data from 42 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some parents say it’s good

    Is working as support workers at Creative Support good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    39% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 18 people who took the Breakroom Quiz between August 2022 and July 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do support workers at Creative Support feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    40% of people say they’re not treated with respect by their managers.

    Based on data from 48 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do support workers at Creative Support get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    78% of people report that they don’t get to take proper breaks.

    Based on data from 49 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for support workers to work at Creative Support?

    Most people feel stressed here.

    How we know this

    67% of people say they often feel stressed at work.

    Based on data from 49 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do support workers at Creative Support enjoy their jobs?

    Most people enjoy their job.

    How we know this

    74% of people report they enjoy their job.

    Based on data from 42 people who took the Breakroom Quiz between October 2022 and September 2024.

  • Okay
  • Only some people recommend their team

    Do support workers at Creative Support recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    57% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 53 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do support workers get enough training when they start at Creative Support?

    Most people got enough training when they started.

    How we know this

    70% of people report they got enough training when they started working here.

    Based on data from 46 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are support workers given support to progress at Creative Support?

    Only some people are given support to progress here.

    How we know this

    In the last year, 62% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 42 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do support workers think Creative Support head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 48 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do support workers feel well informed about how Creative Support is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    60% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 45 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Creative Support

What Creative Support employees say about their job

  • Best thing

    People I support

    Worst thing

    Managers and staff who are bullies when reported nothing happens

    2.1

    Creative Support Support worker, July 2024

  • Best thing

    The team of people I work with and the people I support.

    Worst thing

    pay and the job being stuck in the past.

    4.9

    Creative Support Support worker, July 2024

See more reviews
  • Best thing

    The colleagues as they all band together to support each other

    Worst thing

    Overworked underpaid no support when understaffed on shift extra work given but no extra money complaints fall on deaf ears

    1.1

    Creative Support Support worker, September 2023

  • Best thing

    Service users

    Worst thing

    Pay roll department

    4.1

    Creative Support Employee, August 2022

  • Best thing

    Is coming to work see the residents have a chat and laugh with them and support them in whatever way possible.

    Worst thing

    When things don't done the way it should

    9.1

    Creative Support Support worker, April 2022

  • Best thing

    The people I support

    Worst thing

    Work politics. Too much silly nonsense

    7.0

    Creative Support Support worker, March 2022

  • Best thing

    Clients and staff

    Worst thing

    Hourly and mileage rate

    5.5

    Creative Support Support worker, March 2022

  • Best thing

    Working with service users become a extended family unit.

    Worst thing

    Wages always wrong
    No support for staff from team leaders or managers
    Not all staff team players
    Terrible pay for all the different roles we undertake
    Putting our families at risk during Covid no bonus given for dragging our selves into work each day
    Shortages of staff due to employing wrong candidates people who don’t care
    Bullying into doing things you feel uncomfortable doing
    Staff members leaving jobs to be done for next person to do rather than do jobs themselves

    3.4

    Creative Support Support worker, August 2021

  • Best thing

    It's not an easy job call times are late because there's no travel times allowed sometimes but not always

    Worst thing

    There are none for me but sometimes they may be like cleaning up bodily fluids etc

    4.1

    Creative Support Support worker, November 2020

  • Best thing

    It's a rewarding Job

    Worst thing

    Split shifts

    6.7

    Creative Support Support worker, February 2020

  • More reviews from Creative Support employees

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