Customer Service Assistant
Compass Group
11.72 Hourly
Wareham
Part time
The Breakroom Take
- Free food
- People enjoy this job
- Recommended by students
- Recommended by parents
About Compass Group
Compass Group is a food service company. They also provide facilities management, guest services and cleaning services.
Job description from Compass Group
As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50.2 weeks per year
Could you bring your spark to Defence? Here's what you need to know before applying:
Your key responsibilities will include:
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Customer Service Assistant will:
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mind set
- Have experience within a similar catering-related role, but this isn't essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/0609/95987001/52310938/R/BU
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!
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What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Compass Group pay customer service assistants enough to live on?
Most people are not paid a living wage.
How we know this
80% of people say they are paid below the Real Living Wage for where they live.Based on data from 10 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people don’t get paid breaks
Do customer service assistants at Compass Group get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 11 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Compass Group pay customer service assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 11 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do customer service assistants at Compass Group do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 12 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do customer service assistants get of their shift pattern at Compass Group?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 40% of people with changing schedules report getting one week notice or less.
- 50% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 10% of people with changing schedules report getting four weeks notice or more.
Based on data from 10 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do customer service assistants at Compass Group worry about hours?
Some people worry about getting enough hours.
How we know this
50% of people report they worry about getting enough hours.Based on data from 12 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do customer service assistants at Compass Group get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
67% report that their manager gives them enough choice over which shifts they work.Based on data from 12 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to book holiday
How easy is it for customer service assistants to book a holiday at Compass Group?
Most people find it easy to book holiday.
How we know this
83% of people report it’s easy to book holidays.Based on data from 12 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Compass Group managers change customer service assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
36% of people say their manager changes their shifts at the last minute.Based on data from 11 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Workplace
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Okay
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Only some people get proper breaks
Do customer service assistants at Compass Group get proper breaks?
Some people don’t get proper breaks.
How we know this
50% of people report that they don’t get to take proper breaks.Based on data from 10 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for customer service assistants to work at Compass Group?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 11 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do customer service assistants at Compass Group enjoy their jobs?
Most people enjoy their job.
How we know this
73% of people report they enjoy their job.Based on data from 11 people who took the Breakroom Quiz between October 2022 and October 2024.
Okay
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Only some people recommend their team
Do customer service assistants at Compass Group recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 12 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do customer service assistants get enough training when they start at Compass Group?
Some people did’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 12 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are customer service assistants given support to progress at Compass Group?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 10 people who took the Breakroom Quiz between August 2022 and April 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do customer service assistants think Compass Group head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 11 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do customer service assistants feel well informed about how Compass Group is doing?
Only some people feel well informed about how the company is doing.
How we know this
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Compass Group employees say about their job
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Best thing
The people I work with
Worst thing
The stress of the job and the lack of training plans for new starters and lack of effort to streamline different processes
Compass Group Employee, August 2024
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Best thing
Meeting different customers
Worst thing
When off sick you don't get paid
Or they cut my hours without noticeCompass Group Employee, July 2024
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