Reposted today

Supervisor - Burger King - Thatcham

Moto
Pay 27,000 per annum, Supervisor
Location RG18 9XX
Contract time Full time

The Breakroom Take

5.1

Rated 5.1 out of 10, based on 168 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Respectful managers
  • Proper breaks

About Moto

Moto is a motorway service company.

Job description from Moto

Supervisor - Burger King - Thatcham

27,000 per annum, Supervisor

40 hours per week

Address: Chieveley Services, M4, Oxford Rd, Hermitage, Thatcham RG18 9XX

As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering Burger King's world-famous flame grilled menu and exceptional customer service as we transform the UK's rest stop experience.

What we offer our supervisors:

  • Annual bonus up to 3,445pa*
  • Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
  • Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
  • Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a supervisor:

  • Leading your teams to achieve and deliver excellent brand standards and customer service
  • Maximising profit by driving sales and controlling costs
  • Processing stock counts and orders
  • Partnering with the Store Manager in setting targets for the team to achieve
  • Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
  • Taking ownership of customer feedback, responding appropriately in a timely manner
  • Supporting the team with preparing food and refreshments

What you'll bring to us:

  • Previous experience of leading or supervising a team highly desirable
  • Passion for delivering a memorable customer experience
  • Great communication skills and be comfortable making decisions
  • Ability to work on own initiative ad make reasoned decisions under pressure

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

Where our customer's journey pauses, yours just begins.

Apply today!

*Please note internally this role is called Team Leader

INDTL

Want to know what it's like to work for us? Find out from our colleague Navi

Job insights from Breakroom

Retail and sales supervisors

Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail and sales supervisor

  • Support the retail manager
  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

RG18 9XX

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Moto pay team leaders enough to live on?

    Most people are paid a living wage.

    How we know this

    100% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Moto pay team leaders market rates?

    Most people are paid above average for their job.

    How we know this

    75% of people are paid above average for the type of work they do.

    Based on data from 16 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do team leaders at Moto get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Moto pay team leaders sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    50% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Needs improving
  • Most people do unpaid extra work

    Do team leaders at Moto do extra work that they don't get paid for?

    Yes. Lots of people do unpaid extra work.

    How we know this

    72% of people report that they do extra work that they don’t get paid for.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do team leaders get of their shift pattern at Moto?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 44% of people with changing schedules report getting one week notice or less.
    • 22% of people with changing schedules report getting two weeks notice.
    • 28% of people with changing schedules report getting three weeks notice.
    • 6% of people with changing schedules report getting four weeks notice or more.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Only some people get a choice of shifts

    Do team leaders at Moto get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    50% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for team leaders at Moto to change shifts?

    Most people find it hard to change shifts.

    How we know this

    75% of people report that it’s hard to change shifts if they need to.

    Based on data from 16 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for team leaders to book a holiday at Moto?

    Some people find it hard to book holiday.

    How we know this

    35% of people report it’s hard to book holidays.

    Based on data from 17 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Moto managers change team leaders shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    65% of people say their manager changes their shifts at the last minute.

    Based on data from 17 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for team leaders to take sick leave at Moto?

    Most people find it easy to take sick leave.

    How we know this

    67% of people report that it’s easy to take time off if they are sick.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do team leaders at Moto feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    73% of people say they’re treated with respect by their managers.

    Based on data from 15 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do team leaders at Moto get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    40% of people report that they don’t get to take proper breaks.

    Based on data from 15 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for team leaders to work at Moto?

    Most people feel stressed here.

    How we know this

    83% of people say they often feel stressed at work.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do team leaders at Moto enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    36% of people report they don’t enjoy their job.

    Based on data from 14 people who took the Breakroom Quiz between August 2021 and July 2023.

  • Okay
  • Only some people recommend their team

    Do team leaders at Moto recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    50% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do team leaders get enough training when they start at Moto?

    Some people did’t get enough training when they started.

    How we know this

    50% of people report they didn’t get enough training when they started working here.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good
  • Most people get support to progress

    Are team leaders given support to progress at Moto?

    Most people are given support to progress here.

    How we know this

    In the last year, 71% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 17 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do team leaders think Moto head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 16 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do team leaders feel well informed about how Moto is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    56% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 16 people who took the Breakroom Quiz between May 2022 and January 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Moto

What Moto employees say about their job

  • Best thing

    people I work with

    Worst thing

    management don't listen to their staff
    overworked to the point of breakdowns on shift
    management sit in the office all day
    managers have 'favs'

    1.5

    Moto CSA, August 2024

  • Best thing

    Good shift allocations

    Worst thing

    Managers get away with doing nothing.
    Hire people that abuse power.

    3.2

    Moto Customer service assistant, July 2024

See more reviews
  • Best thing

    Work environment

    Worst thing

    people getting stressed out and taking it out on others

    4.7

    Moto Customer service assistant, August 2023

  • Best thing

    Flexibility

    Worst thing

    The staff aren’t valued, they’re used and aren’t helped. They put on a facade of listening to our problems but do nothing and create stress instead.

    4.2

    Moto Customer service assistant, July 2023

  • Best thing

    As its a service station and has multiple units you can meet some great people

    Worst thing

    Always trying to cut corners by lowering budgets. So understaffed quite a bit of the time and can be difficult to cover sickness. Standards of the company are so high and can be difficult to maintain without correct staff on shift

    4.5

    Moto Team leader, July 2022

  • Best thing

    The people I work with

    Worst thing

    Sometimes people just leave the unit

    4.6

    Moto CSA, July 2022

  • Best thing

    Discount and team

    Worst thing

    Working weekends , feeing over worked

    4.9

    Moto Team leader, May 2022

  • Best thing

    The colleagues

    Worst thing

    Hard work, unfair hours and shifts patterns.
    Good staff kept together

    4.6

    Moto Customer service assistant, March 2022

  • Best thing

    Pay is okay, guaranteed hours, staff discount is good

    Worst thing

    Having to pick up after everyone else, no recognition for hard work, head office have no respect for lower workers

    3.7

    Moto CSA, January 2022

  • Best thing

    Always plenty hours and decent pay

    Worst thing

    Head office and Upper management don't care
    Business needs put ahead of employee mental health

    6.4

    Moto CSA, January 2022

  • More reviews from Moto employees

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