Customer Service Advisor

This role is based within our head office customer service team and provides excellent service to customers who would like to or have purchased from us. The role requires you to be a brand ambassador, always representing sofa.com at the highest level using multiple channels.

You’ll be proactive, organised, with the ability to prioritise. You’ll also work to target KPI’s, alongside demonstrating a high level of professionalism in all communication, reflecting company standards. This role requires flexibility and is based in our Chelsea offices.

Working alongside the trade, delivery, warehouse, and store teams, the customer service team works to help our customers choose and create their perfect living space and resolve any queries pre or post delivery.

• Deliver a seamless and stress-free experience whilst recognising the importance of customer care
• Work collaboratively with team members and other departments to deliver positive and helpful resolution of customer support questions received through e-mail, phone and social media.
• Provide relevant information regarding our products to enable customers to make informed decisions before purchasing
• Create and manage customer quotes with sales conversion targets
• Resolve customer queries & complaints about new or existing orders via telephone and email
• ·Support customers and provide information about our 3rd party consumer propositions (Consumer Finance & Customer Fabric Insurance)
• Maintain exceptional product knowledge of everything current and new within the business
• Meet target KPI’s
• Collate and log daily statistics

The Customer Service team operate across a 7-day working week, therefore Saturday & Sunday availability/flexibility is essential.

Salary - £24,024 per annum