Posted 12 days ago

Retail Customer Advisor (Belfast Forestside) - 16 hours

Three
Pay £12.00 per hour
Location Belfast

The Breakroom Take

6.7

Rated 6.7 out of 10, based on 168 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Recommended by students
  • Recommended by parents
  • Respectful managers
  • Proper breaks

About Three

Three is a telecommunications company. They sell mobile phones, and provide mobile network and broadband services.

Job description from Three

Job Description

  • £12 per hour

  • A brand new smartphone on an Unlimited data plan

  • On-target bonus of 25%, paid out monthly based on your store's performance

  • Individual bonus accelerators for high performers

  • Great discounts with our Perks at Work scheme

  • Great training courses and career development opportunities

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Belfast

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Three pay customer advisors enough to live on?

    Most people are paid a living wage.

    How we know this

    91% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 43 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Three pay customer advisors market rates?

    Most people are paid above average for their job.

    How we know this

    98% of people are paid above average for the type of work they do.

    Based on data from 44 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do customer advisors at Three get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Three pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 47 people who took the Breakroom Quiz between July 2022 and September 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do customer advisors at Three get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    98% of people say they don’t get paid breaks.

    Based on data from 42 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Three pay customer advisors sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    49% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 37 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do customer advisors at Three do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    44% of people report that they do extra work that they don’t get paid for.

    Based on data from 36 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do customer advisors get of their shift pattern at Three?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 19% of people with changing schedules report getting one week notice or less.
    • 12% of people with changing schedules report getting two weeks notice.
    • 43% of people with changing schedules report getting three weeks notice.
    • 26% of people with changing schedules report getting four weeks notice or more.

    Based on data from 42 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do customer advisors at Three worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    85% of people report they don’t worry about getting enough hours.

    Based on data from 40 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do customer advisors at Three get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    75% report that their manager gives them enough choice over which shifts they work.

    Based on data from 44 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for customer advisors at Three to change shifts?

    Some people find it hard to change shifts.

    How we know this

    48% of people report that it’s hard to change shifts if they need to.

    Based on data from 33 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for customer advisors to book a holiday at Three?

    Most people find it easy to book holiday.

    How we know this

    69% of people report it’s easy to book holidays.

    Based on data from 39 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Three managers change customer advisors shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    49% of people say their manager changes their shifts at the last minute.

    Based on data from 41 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for customer advisors to take sick leave at Three?

    Most people find it easy to take sick leave.

    How we know this

    68% of people report that it’s easy to take time off if they are sick.

    Based on data from 38 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is customer advisors at Three job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    90% of students report this is a good place to work if you’re studying.

    Based on data from 21 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do customer advisors at Three feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    76% of people say they’re treated with respect by their managers.

    Based on data from 41 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do customer advisors at Three get proper breaks?

    Most people get proper breaks.

    How we know this

    70% of people report that they get to take proper breaks.

    Based on data from 44 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for customer advisors to work at Three?

    Some people feel stressed here.

    How we know this

    62% of people say they often feel stressed at work.

    Based on data from 42 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do customer advisors at Three enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    34% of people report they don’t enjoy their job.

    Based on data from 38 people who took the Breakroom Quiz between October 2022 and September 2024.

  • Okay
  • Only some people recommend their team

    Do customer advisors at Three recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    41% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 44 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do customer advisors get enough training when they start at Three?

    Some people did’t get enough training when they started.

    How we know this

    37% of people report they didn’t get enough training when they started working here.

    Based on data from 43 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are customer advisors given support to progress at Three?

    Only some people are given support to progress here.

    How we know this

    In the last year, 44% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 36 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do customer advisors think Three head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    98% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 41 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do customer advisors feel well informed about how Three is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    69% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 39 people who took the Breakroom Quiz between October 2022 and September 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Three

What Three employees say about their job

  • Best thing

    Bonus is great, openness to feedback, always evolving, my team

    Worst thing

    Systems, head office disconnection with retail despite many occasions for them to see what customer facing is like

    8.0

    Three Store manager, July 2024

  • Best thing

    For what the job entails we do to much back office duties. They say you have time to do your tasks in reality this is untrue

    Worst thing

    Not treated the same as other for doing the same role

    4.8

    Three Assistant manager, December 2023

See more reviews
  • Best thing

    the best thing about my job are some of the people whom i work with are great to get along with but when you bring management into it they lower the atmosphere making work hard to have fun at. the bonus is also fairly good if your store can manage to achieve the high points target they give you for the month if you are in a low footfall store

    Worst thing

    that the company expects you to pitch more to the customers such as products the customers might not even want or have a need for like upselling different kinds of plans because they are worth much more points, constantly having to pitch extra lines, always being pulled down if a customer says no to extra products because they dont want them, the whole management side themselves just sucks, the job is all fun and games at the start but after a week of training they just expect you to start hitting unfair points targets for your kpis

    4.1

    Three CSA, July 2023

  • Best thing

    Benefits and bonus can be really good, individual stores can feel like a family and can have a great team work

    Worst thing

    Communication is quite poor from higher up, targets for sales have become unachievable and unrealistic in the current climate, area managers can be quite micro managing which can cause work place stress

    7.3

    Three Assistant manager, June 2023

  • Best thing

    The business itself seems to be a good company

    Worst thing

    Your managers are constantly interfering and making errors on your behalf and then you recieve a recorded conversation for something they did wrong.
    Your looked at stupidly for taking a break.

    1.5

    Three Customer Advisor, June 2023

  • Best thing

    I enjoy most aspects of my role, team development and training. Achieving commercial goals. And recognition.

    Worst thing

    Sometimes I get stressed when there are not enough team members for me to carry out my operational duties. Everything gets done but sometimes I feel like I'm stretching my self to thinly. As a perfectionist I would prefer to give everything 100%.

    8.2

    Three Store Manager, November 2020

  • Best thing

    People

    Worst thing

    Being overworked and under appreciated

    6.0

    Three Customer support, June 2020

  • Best thing

    Discounted sim contaracts for family

    Worst thing

    Head office not understanding what it's like to work on a shop floor

    5.5

    Three Sales advisor, October 2019

  • Best thing

    I feel valued

    Worst thing

    Customers who are difficult to please

    7.5

    Three Customer advisor, October 2019

  • Best thing

    Good office enviroment

    Worst thing

    Lack of support, constant lies from management

    6.2

    Three 3Store support advisor, October 2019

  • More reviews from Three employees

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