Customer Service Assistant
East of England Co-op
Estimated pay: £9.50-10.55 per hour
Norwich, Norfolk, NR16 2AD
Part time, permanent
The Breakroom Take
- Pays all ages fairly
- Recommended by students
- Respectful managers
About East of England Co-op
East of England Co-op is a food retail co-operative.
Job description from East of England Co-op
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the rolehere.
Normal working pattern for this role:
Working DayShift start/end timeWednesday5pm - 9pm
Our working patterns are non-contractual.Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;https://www.gov.uk/know-when-you-can-leave-school
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Access to our colleague communications app, The Loop
- Enhanced* family leave and pay arrangements
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great deals and discounts across 100’s of high street and online retailers
- Financial wellbeing support, including Wagestream®
Check out the detail of all our colleague benefitshere.
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment.We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
-
Needs improving
-
Most people aren’t paid a living wage
Do East of England Co-op pay customer service assistants enough to live on?
Most people are not paid a living wage.
How we know this
94% of people say they are paid below the Real Living Wage for where they live.Based on data from 33 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do East of England Co-op pay customer service assistants market rates?
Most people are paid above average for their job.
How we know this
67% of people are paid above average for the type of work they do.Based on data from 33 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
-
Everyone is paid the same, whatever their age
Do customer service assistants at East of England Co-op get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what East of England Co-op pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 28 people who took the Breakroom Quiz between June 2022 and June 2024.
Okay
-
Only some people get paid breaks
Do customer service assistants at East of England Co-op get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
55% of people say they don’t get paid breaks.Based on data from 31 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do East of England Co-op pay customer service assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
78% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 27 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
-
Most people don’t do unpaid extra work
Do customer service assistants at East of England Co-op do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
81% of people report that they don’t do extra unpaid work.Based on data from 31 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do customer service assistants get of their shift pattern at East of England Co-op?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 38% of people with changing schedules report getting one week notice or less.
- 14% of people with changing schedules report getting two weeks notice.
- 29% of people with changing schedules report getting three weeks notice.
- 19% of people with changing schedules report getting four weeks notice or more.
Based on data from 21 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Some people worry about their hours
Do customer service assistants at East of England Co-op worry about hours?
Some people worry about getting enough hours.
How we know this
45% of people report they worry about getting enough hours.Based on data from 33 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do customer service assistants at East of England Co-op get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
39% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 33 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for customer service assistants at East of England Co-op to change shifts?
Some people find it hard to change shifts.
How we know this
53% of people report that it’s hard to change shifts if they need to.Based on data from 19 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for customer service assistants to book a holiday at East of England Co-op?
Most people find it easy to book holiday.
How we know this
70% of people report it’s easy to book holidays.Based on data from 30 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do East of England Co-op managers change customer service assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
40% of people say their manager changes their shifts at the last minute.Based on data from 30 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
-
Most people find it easy to take sick leave
How easy is it for customer service assistants to take sick leave at East of England Co-op?
Most people find it easy to take sick leave.
How we know this
77% of people report that it’s easy to take time off if they are sick.Based on data from 26 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most students say it’s good
Is customer service assistants at East of England Co-op job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
100% of students report this is a good place to work if you’re studying.Based on data from 13 people who took the Breakroom Quiz between June 2022 and May 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
-
Good
-
Most people feel treated with respect
Do customer service assistants at East of England Co-op feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
77% of people say they’re treated with respect by their managers.Based on data from 31 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do customer service assistants at East of England Co-op get proper breaks?
Most people get proper breaks.
How we know this
77% of people report that they get to take proper breaks.Based on data from 30 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful for customer service assistants to work at East of England Co-op?
Some people feel stressed here.
How we know this
57% of people say they often feel stressed at work.Based on data from 30 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do customer service assistants at East of England Co-op enjoy their jobs?
Only some people enjoy their job.
How we know this
46% of people report they don’t enjoy their job.Based on data from 26 people who took the Breakroom Quiz between July 2022 and May 2024.
Okay
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Only some people recommend their team
Do customer service assistants at East of England Co-op recommend working with their team?
Only some people recommend working with their team.
How we know this
52% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 33 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do customer service assistants get enough training when they start at East of England Co-op?
Most people got enough training when they started.
How we know this
69% of people report they got enough training when they started working here.Based on data from 29 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are customer service assistants given support to progress at East of England Co-op?
Only some people are given support to progress here.
How we know this
In the last year, 54% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 28 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do customer service assistants think East of England Co-op head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
96% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 28 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do customer service assistants feel well informed about how East of England Co-op is doing?
Only some people feel well informed about how the company is doing.
How we know this
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 27 people who took the Breakroom Quiz between July 2022 and June 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What East of England Co-op employees say about their job
-
Best thing
Staff discount on food
Worst thing
No help or support
East of England Co-op CSA, April 2023
-
Best thing
Times of calm
Not a physically demanding job
20% off coop
Quite a lot of overtimeWorst thing
Radios playing the same songs on loop
Front facing- dealing with bad customers
Shifts can be a slog if theres nothing to doEast of England Co-op Cashier, March 2023
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About this pay
CloseEstimated pay
This pay estimate is based on data from 33 East of England Co-op employees who took the Breakroom Quiz between July 2022 and June 2024.
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