Customer Service Advisor - Uncapped Commission
EE
£23.5k–£24.1k per year
Tyne and Wear, TT, SR32EX
Full time, permanent
The Breakroom Take
- Great team mates
- People enjoy this job
- Pays all ages fairly
- Recommended by students
- Respectful managers
- Proper breaks
About EE
EE is a mobile network operator and internet service provider.
Job description from EE
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do EE pay sales advisors enough to live on?
Some people are not paid a living wage.
How we know this
34% of people say they are paid below the Real Living Wage for where they live.Based on data from 59 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do EE pay sales advisors market rates?
Only some people are paid above average for their job.
How we know this
50% of people are paid below average for the type of work they do.Based on data from 60 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do sales advisors at EE get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what EE pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 81 people who took the Breakroom Quiz between August 2022 and October 2024.
Needs improving
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Most people don’t get paid breaks
Do sales advisors at EE get paid breaks?
No. Most people don’t get paid breaks.
How we know this
79% of people say they don’t get paid breaks.Based on data from 58 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do EE pay sales advisors sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
46% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 56 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do sales advisors at EE do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
38% of people report that they do extra work that they don’t get paid for.Based on data from 47 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do sales advisors get of their shift pattern at EE?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 26% of people with changing schedules report getting one week notice or less.
- 16% of people with changing schedules report getting two weeks notice.
- 7% of people with changing schedules report getting three weeks notice.
- 51% of people with changing schedules report getting four weeks notice or more.
Based on data from 82 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do sales advisors at EE worry about hours?
Most people don’t worry about getting enough hours.
How we know this
85% of people report they don’t worry about getting enough hours.Based on data from 53 people who took the Breakroom Quiz between November 2022 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do sales advisors at EE get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
48% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 44 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for sales advisors at EE to change shifts?
Most people find it hard to change shifts.
How we know this
72% of people report that it’s hard to change shifts if they need to.Based on data from 32 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for sales advisors to book a holiday at EE?
Some people find it hard to book holiday.
How we know this
35% of people report it’s hard to book holidays.Based on data from 57 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do EE managers change sales advisors shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
92% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 49 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for sales advisors to take sick leave at EE?
Some people find it hard to take sick leave.
How we know this
38% of people report that it’s hard to take time off if they are sick.Based on data from 55 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is sales advisors at EE job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
89% of students report this is a good place to work if you’re studying.Based on data from 19 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Good
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Most parents say it’s good
Is working as sales advisors at EE good if you have caring responsibilities?
Most parents and carers say this is a good place to work.
How we know this
70% of people who care for a child or other relative report this is a good place to work.Based on data from 27 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do sales advisors at EE feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
85% of people say they’re treated with respect by their managers.Based on data from 52 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do sales advisors at EE get proper breaks?
Most people get proper breaks.
How we know this
86% of people report that they get to take proper breaks.Based on data from 58 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for sales advisors to work at EE?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 56 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do sales advisors at EE enjoy their jobs?
Most people enjoy their job.
How we know this
68% of people report they enjoy their job.Based on data from 47 people who took the Breakroom Quiz between October 2023 and October 2024.
Okay
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Only some people recommend their team
Do sales advisors at EE recommend working with their team?
Only some people recommend working with their team.
How we know this
38% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 60 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do sales advisors get enough training when they start at EE?
Most people got enough training when they started.
How we know this
69% of people report they got enough training when they started working here.Based on data from 59 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are sales advisors given support to progress at EE?
Only some people are given support to progress here.
How we know this
In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 53 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do sales advisors think EE head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
74% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 54 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do sales advisors feel well informed about how EE is doing?
Most people feel well informed about how the company is doing.
How we know this
76% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 59 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What EE employees say about their job
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Best thing
I get to help people
Worst thing
Work ethics
EE Customer service advisor, September 2024
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Best thing
Flexible working, discounts, good commission
Worst thing
working with outdated systems, experience differs depending on who your manager is, corporate is quite disconnected from what the advisors on the phones have to put up with every day.
EE Sales advisor, September 2024
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