Housekeeper
Forest Holidays
£6.40–£12.00 per hour
Shadwell, Norfolk, IP24 2RX
Part time, permanent
The Breakroom Take
About Forest Holidays
Forest Holidays is a UK holiday resort operator. They are known for cabins and lodges located in forests.
Job description from Forest Holidays
We have an exciting opportunity available for a Housekeeper to join our team working part time on a Monday and Friday, 12 hours per week covering 9.30am until 4pm with a 30 minute break. In return we will offer you an hourly pay rate of £11.44 per hour (increasing to £12 per hour if the location meets the monthly targets), a place to develop your skills and the chance to work in some of the UK’s most stunning forest environments.
The Housekeeper Role:
Open all year round, as a Housekeeper you will work in small teams cleaning a number of cabins per shift. Passionate about the little details, you’re the kind of person who gets how important cleanliness is. It’s what makes our guests return time and time again. You like to keep things spotless and are happy to work with our brand standards making sure every guest experience that Forest Feeling when they arrive at their cabin.
As our Housekeeper we can offer you:
- Monthly 5% NPS bonus (paid quarterly) if location achieves customer service targets.
- Save on cabin breaks - pre-book a break with up to 20% off or travel last minute for just £75 a cabin. You also get a friends and family discount giving them 15% off all breaks.
Our ideal Housekeeper:
We are looking for dynamic individuals who work with energy and enthusiasm to deliver on our exceptional brand standards. The ability to build good working relationships with colleagues and work to set timescales is essential. Our housekeeping team show attention to detail and are great team players. You will have some previous experience in a similar role and are happy working in an outdoor setting.
- 16 – 17 year olds paid at £6.40 p/hr (increasing to £6.72 p/hr if targets met)
- 17 – 18 year olds paid at £8.60 p/hr (increasing to £9.03 p/hr if targets met)
Forest Holidays is a Certified B Corporation, recognised globally as a business that’s a force for good. We provide holidays that are good for people and the planet.
Don’t miss out on the opportunity to join our fantastic team!
Click ‘Apply’ now!
Job insights from Breakroom
Housekeepers
Housekeepers carry out general cleaning of hotels and homes
What you’ll do as a housekeeper:
- Do general cleaning in hotels and properties
- Make beds and replace linen and towels
- Vacuum carpets, clean upholstery and clean bathrooms
- Follow Health and Safety guidelines
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Physical activity
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Forest Holidays pay a living wage?
Some people are not paid a living wage.
How we know this
67% of people say they are paid below the Real Living Wage for where they live.Based on data from 18 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Forest Holidays pay market rates?
Only some people are paid above average for their job.
How we know this
50% of people are paid below average for the type of work they do.Based on data from 12 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Forest Holidays get paid breaks?
No. Most people don’t get paid breaks.
How we know this
83% of people say they don’t get paid breaks.Based on data from 23 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Forest Holidays pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
80% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Forest Holidays do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
50% of people report that they do extra work that they don’t get paid for.Based on data from 22 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Forest Holidays?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 76% of people with changing schedules report getting one week notice or less.
- 12% of people with changing schedules report getting two weeks notice.
- 12% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 17 people who took the Breakroom Quiz between November 2022 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Forest Holidays worry about hours?
Most people don’t worry about getting enough hours.
How we know this
67% of people report they don’t worry about getting enough hours.Based on data from 21 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Forest Holidays workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
65% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
-
Hard to change shifts
How easy is it for Forest Holidays workers to change shifts?
Most people find it hard to change shifts.
How we know this
87% of people report that it’s hard to change shifts if they need to.Based on data from 15 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Forest Holidays?
Some people find it hard to book holiday.
How we know this
48% of people report it’s hard to book holidays.Based on data from 21 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Forest Holidays managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
52% of people say their manager changes their shifts at the last minute.Based on data from 21 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Forest Holidays?
Some people find it hard to take sick leave.
How we know this
61% of people report that it’s hard to take time off if they are sick.Based on data from 18 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Forest Holidays feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
45% of people say they’re not treated with respect by their managers.Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Forest Holidays get proper breaks?
Some people don’t get proper breaks.
How we know this
43% of people report that they don’t get to take proper breaks.Based on data from 23 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Forest Holidays?
Most people feel stressed here.
How we know this
86% of people say they often feel stressed at work.Based on data from 21 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Forest Holidays enjoy their jobs?
Only some people enjoy their job.
How we know this
56% of people report they don’t enjoy their job.Based on data from 25 people who took the Breakroom Quiz between October 2022 and September 2024.
Okay
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Only some people recommend their team
Do people at Forest Holidays recommend working with their team?
Only some people recommend working with their team.
How we know this
64% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 25 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Forest Holidays?
Some people did’t get enough training when they started.
How we know this
60% of people report they didn’t get enough training when they started working here.Based on data from 25 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at Forest Holidays?
Most people aren’t given support to progress here.
How we know this
In the last year, 71% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 21 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Forest Holidays head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Forest Holidays is doing?
Only some people feel well informed about how the company is doing.
How we know this
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 23 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Forest Holidays employees say about their job
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Best thing
The hours are convenient and most of the employees are friendly and get on well together
Worst thing
Management, the pay, HR management, the workload, the high staff turnover, lack of staff
Forest Holidays Housekeeper, September 2024
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Best thing
Working in a forest surrounding is so peaceful and relaxing, virtually stress free. An amazing place to work
Worst thing
None that I can think of
Forest Holidays Team leader, June 2024
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