Customer Consultant - Reading
The Body Shop
Estimated pay: £9.90-11.95 per hour
Reading
The Breakroom Take
- Pays all ages fairly
- Recommended by students
- Proper breaks
About The Body Shop
The Body Shop is a cosmetics, skin care and perfume retailer.
Job description from The Body Shop
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative SkillsPersonal ConductCommercialityPurpose
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
Map
Reading
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do The Body Shop pay customer consultants enough to live on?
Some people are not paid a living wage.
How we know this
35% of people say they are paid below the Real Living Wage for where they live.Based on data from 31 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do The Body Shop pay customer consultants market rates?
Most people are paid above average for their job.
How we know this
100% of people are paid above average for the type of work they do.Based on data from 33 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do customer consultants at The Body Shop get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what The Body Shop pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 32 people who took the Breakroom Quiz between August 2022 and August 2024.
Okay
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Only some people get paid breaks
Do customer consultants at The Body Shop get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
35% of people say they don’t get paid breaks.Based on data from 20 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do The Body Shop pay customer consultants sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
55% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 22 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do customer consultants at The Body Shop do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
38% of people report that they do extra work that they don’t get paid for.Based on data from 29 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do customer consultants get of their shift pattern at The Body Shop?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 32% of people with changing schedules report getting one week notice or less.
- 35% of people with changing schedules report getting two weeks notice.
- 12% of people with changing schedules report getting three weeks notice.
- 21% of people with changing schedules report getting four weeks notice or more.
Based on data from 34 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do customer consultants at The Body Shop worry about hours?
Some people worry about getting enough hours.
How we know this
35% of people report they worry about getting enough hours.Based on data from 34 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do customer consultants at The Body Shop get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
38% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 34 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for customer consultants at The Body Shop to change shifts?
Some people find it hard to change shifts.
How we know this
57% of people report that it’s hard to change shifts if they need to.Based on data from 28 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for customer consultants to book a holiday at The Body Shop?
Some people find it hard to book holiday.
How we know this
59% of people report it’s hard to book holidays.Based on data from 29 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
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Shifts get changed at short notice
Do The Body Shop managers change customer consultants shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
71% of people say their manager changes their shifts at the last minute.Based on data from 31 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for customer consultants to take sick leave at The Body Shop?
Some people find it hard to take sick leave.
How we know this
40% of people report that it’s hard to take time off if they are sick.Based on data from 30 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is customer consultants at The Body Shop job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
81% of students report this is a good place to work if you’re studying.Based on data from 16 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Okay
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Only some people feel treated with respect
Do customer consultants at The Body Shop feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
43% of people say they’re not treated with respect by their managers.Based on data from 28 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do customer consultants at The Body Shop get proper breaks?
Most people get proper breaks.
How we know this
76% of people report that they get to take proper breaks.Based on data from 21 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for customer consultants to work at The Body Shop?
Some people feel stressed here.
How we know this
52% of people say they often feel stressed at work.Based on data from 31 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do customer consultants at The Body Shop enjoy their jobs?
Most people enjoy their job.
How we know this
70% of people report they enjoy their job.Based on data from 30 people who took the Breakroom Quiz between August 2022 and August 2024.
Good
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Most people recommend their team
Do customer consultants at The Body Shop recommend working with their team?
Most people recommend working with their team.
How we know this
68% of people report that they would recommend working with their immediate team to a friend.Based on data from 34 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do customer consultants get enough training when they start at The Body Shop?
Some people did’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 33 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are customer consultants given support to progress at The Body Shop?
Only some people are given support to progress here.
How we know this
In the last year, 59% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 27 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Head office only partly understands what’s happening
Do customer consultants think The Body Shop head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
63% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 32 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do customer consultants feel well informed about how The Body Shop is doing?
Only some people feel well informed about how the company is doing.
How we know this
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 31 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What The Body Shop employees say about their job
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Best thing
50 percent off staff discount
Worst thing
Management.
Unfair treatmentThe Body Shop Customer assistant, August 2024
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Best thing
Helping people
Upselling
The teamWorst thing
Hours
Some customersThe Body Shop Employee, August 2024
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About this pay
CloseEstimated pay
This pay estimate is based on data from 34 The Body Shop employees who took the Breakroom Quiz between August 2022 and August 2024.
Take the Breakroom Quiz to compare your job.