Supervisor
Pizza Express
Estimated pay: £11.15-12.20 per hour
Newcastle upon Tyne, Tyne and Wear, NE1 7JD
Part time
The Breakroom Take
- Free food
- Recommended by students
- Respectful managers
About Pizza Express
Pizza Express is restaurant chain. They serve Italian food and their speciality is pizza.
Job description from Pizza Express
Supervisor
Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023.
Benefits:
- Free Food on shift
- Plus Tronc*
- 50% off food and drink when you’re not working
- Wagestream gives you access to up to 40% of your earned wages before payday
- Wellbeing Support for you and your family
- Referral Bonus of £400 for referring pizza chefs and £1000 for referring managers
- Pension & Life Assurance
- Learning and Development Opportunities
You will play a crucial role in the management team, guiding your team to achieve goals and deliver memorable service. Wherever you are in your leadership journey, we provide training and support for your next steps.
What you’ll do:
Perform opening and closing daily management duties
- Help to guide and motivate the team
- Maintain and uphold high standards consistently across quality, safety and food
- Who you are:
- Previous management/supervisory experience in customer facing environment
- Proactive approach to achieving goals and driving service excellence
Who we are:
Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023. We’ve been around since 1965, bringing pizza to the UK and have grown to a multichannel, international brand.
Here you can be yourself.
Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.
That’s why we assess each application on the aptitude to do the job and nothing else.
If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.
*Tronc, or card gratuities, is a fair way to pay gratuities to our teams. All Tronc goes to you, shared between our waiting and non-waiting teams. You’ll get this at the end of each pay period, along with your normal pay and it’s one of the best perks about working in hospitality
Job insights from Breakroom
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Pizza Express pay shift managers enough to live on?
Most people are paid a living wage.
How we know this
80% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 15 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Pizza Express pay shift managers market rates?
Most people are paid above average for their job.
How we know this
90% of people are paid above average for the type of work they do.Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do shift managers at Pizza Express get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 18 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Pizza Express pay shift managers sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 17 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do shift managers at Pizza Express do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
37% of people report that they do extra work that they don’t get paid for.Based on data from 19 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do shift managers get of their shift pattern at Pizza Express?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 100% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Needs improving
-
Most people worry about their hours
Do shift managers at Pizza Express worry about hours?
Most people worry about getting enough hours.
How we know this
75% of people report they worry about getting enough hours.Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do shift managers at Pizza Express get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
42% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 19 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for shift managers at Pizza Express to change shifts?
Some people find it hard to change shifts.
How we know this
59% of people report that it’s hard to change shifts if they need to.Based on data from 17 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
-
Can be hard to book holiday
How easy is it for shift managers to book a holiday at Pizza Express?
Some people find it hard to book holiday.
How we know this
47% of people report it’s hard to book holidays.Based on data from 17 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
-
Shifts get changed at short notice
Do Pizza Express managers change shift managers shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
78% of people say their manager changes their shifts at the last minute.Based on data from 18 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for shift managers to take sick leave at Pizza Express?
Some people find it hard to take sick leave.
How we know this
63% of people report that it’s hard to take time off if they are sick.Based on data from 19 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
-
People work a lot more hours than their contract
Do shift managers work the same number they are contracted for at Pizza Express?
Most people work a lot more hours than their contact..
How we know this
83% of people report working 8 hours or more than their contract.Based on data from 18 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Workplace
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Good
-
Most people feel treated with respect
Do shift managers at Pizza Express feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 15 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
-
Most people don’t get proper breaks
Do shift managers at Pizza Express get proper breaks?
Most people don’t get proper breaks.
How we know this
82% of people report that they don’t get to take proper breaks.Based on data from 17 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for shift managers to work at Pizza Express?
Most people feel stressed here.
How we know this
90% of people say they often feel stressed at work.Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do shift managers at Pizza Express enjoy their jobs?
Only some people enjoy their job.
How we know this
55% of people report they don’t enjoy their job.Based on data from 11 people who took the Breakroom Quiz between August 2022 and August 2024.
Okay
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Only some people recommend their team
Do shift managers at Pizza Express recommend working with their team?
Only some people recommend working with their team.
How we know this
65% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do shift managers get enough training when they start at Pizza Express?
Some people did’t get enough training when they started.
How we know this
60% of people report they didn’t get enough training when they started working here.Based on data from 20 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are shift managers given support to progress at Pizza Express?
Only some people are given support to progress here.
How we know this
In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 15 people who took the Breakroom Quiz between August 2022 and August 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do shift managers think Pizza Express head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 19 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do shift managers feel well informed about how Pizza Express is doing?
Only some people feel well informed about how the company is doing.
How we know this
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 13 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Pizza Express employees say about their job
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Best thing
The people
Worst thing
The pay
The cutting of hours
Head officePizza Express Waitress, August 2024
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Best thing
Pay is decent enough for now once tips are factored in. However this may change with Fair Tipping Act introduced by government
Worst thing
Labour is too tight now compared with a couple of years ago. If labour is cut any further it will most likely be unsustainable
Pizza Express Server, August 2024
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About this pay
CloseEstimated pay
This pay estimate is based on data from 20 Pizza Express employees who took the Breakroom Quiz between October 2022 and September 2024.
Take the Breakroom Quiz to compare your job.