General Manager - Belfast
Bannatyne
£45,000 Basic DOE (£55,000 OTE)
Belfast, Belfast
The Breakroom Take
- People enjoy this job
- Pays all ages fairly
- Recommended by students
- Respectful managers
About Bannatyne
Bannatyne is a health club chain. They operate gyms, spas and hotels.
Job description from Bannatyne
Job Title - General manager
Hours - 40
Rate of pay - £45K Basic DOE (OTE upto £55k)
Location - Belfast
Are you a dynamic leader with a passion for health, fitness and exceptional service? Do you excel in a fast-paced environment and inspire those around you to reach new heights? Bannatyne Group is seeking a dedicated and experienced General Manager to join our team and drive our mission of promoting wellness and wellbeing.
Our Perks:
- B-Fuelled - Complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave increasing with tenure
- Free gym membership
- Complimentary gym membership (after 2 years service)
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products
- Discounted Meals and Beverages - 50% cafe/bar
- Career & Personal Development training
- Mental Health Well-Being & EAP Services
- Length of services awards
- Staff awards and Bonuses
- Discounted entertainment and shopping
A typical day in the life of a General Manager:
Oversee all aspects of club management ensuring smooth and efficient operations.
Lead, motivate, and develop a high-performing team, fostering a positive and motivated work environment.
Drive membership growth through innovative marketing strategies and community engagement.
Ensure exceptional member experiences by maintaining a high standard of service and addressing feedback promptly.
Manage financial performance, including budgeting, forecasting and expense control.
Implement and upload health and safety protocols to ensure a safe environment for members and staff.
Collaborate with regional and corporate teams to align club operations with overall company goals.
Analyse performance metrics and develop action plans to achieve club targets and objectives.
Ensure the achievement of Key Performance Indicators (KPIs) outlined in the National Balanced Scorecard To drive business success and operational excellence.
What we are looking for:
Proven experience as a General Manager or in senior leadership roles within the fitness, hospitality or service industry.
Strong leadership and team management skills with a track record of motivating and developing staff
Excellent interpersonal and communications skills and a customer focused attitude.
A genuine passion for health, wellness, and a desire to inspire others, with a commitment to delivering outstanding member experiences.
Strategic thinker with a proactive approach to problem solving and decision making
Strong leadership skills with the ability to motivate and develop a team.
The ability to establish rapport, build trust and demonstrate credibility.
Strong financial acumen and experience in managing budgets and KPI’s
The ability to multitask and manage time effectively in a fast-paced environment.
A proactive and positive attitude with a customer-first mindset.
Strong knowledge and understanding of Health and Safety processes/policies.
Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
Why Bannatyne?
Bannatyne Group is more than just a fitness club - we’re a community committed to helping our members achieve their health and fitness goals. With state of the art facilities, diverse classes and outstanding services, we create an environment where everyone can thrive.
Ready to make a significant impact and lead a team dedicated to health and wellness? Apply now to become the General Manager and be a part of our mission to transform lives through fitness. We are an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Bannatyne, where your leadership drives health, happiness and success!
Map
Belfast, Belfast
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Bannatyne pay a living wage?
Some people are not paid a living wage.
How we know this
51% of people say they are paid below the Real Living Wage for where they live.Based on data from 35 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Bannatyne pay market rates?
Only some people are paid above average for their job.
How we know this
52% of people are paid below average for the type of work they do.Based on data from 50 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do Bannatyne pay the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Bannatyne pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 79 people who took the Breakroom Quiz between September 2022 and October 2024.
Needs improving
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Most people don’t get paid breaks
Do workers at Bannatyne get paid breaks?
No. Most people don’t get paid breaks.
How we know this
90% of people say they don’t get paid breaks.Based on data from 39 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Bannatyne pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
97% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 38 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Bannatyne do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
50% of people report that they do extra work that they don’t get paid for.Based on data from 38 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Bannatyne?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 19% of people with changing schedules report getting one week notice or less.
- 8% of people with changing schedules report getting two weeks notice.
- 28% of people with changing schedules report getting three weeks notice.
- 44% of people with changing schedules report getting four weeks notice or more.
Based on data from 36 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Bannatyne worry about hours?
Some people worry about getting enough hours.
How we know this
39% of people report they worry about getting enough hours.Based on data from 31 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Bannatyne workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
50% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 34 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Bannatyne workers to change shifts?
Some people find it hard to change shifts.
How we know this
52% of people report that it’s hard to change shifts if they need to.Based on data from 31 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Bannatyne?
Most people find it easy to book holiday.
How we know this
70% of people report it’s easy to book holidays.Based on data from 33 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Bannatyne managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
68% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 31 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Bannatyne?
Some people find it hard to take sick leave.
How we know this
50% of people report that it’s hard to take time off if they are sick.Based on data from 34 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Bannatyne job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
77% of students report this is a good place to work if you’re studying.Based on data from 13 people who took the Breakroom Quiz between August 2022 and June 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at Bannatyne good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
50% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 16 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at Bannatyne feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
76% of people say they’re treated with respect by their managers.Based on data from 33 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Bannatyne get proper breaks?
Some people don’t get proper breaks.
How we know this
59% of people report that they don’t get to take proper breaks.Based on data from 34 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Bannatyne?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 36 people who took the Breakroom Quiz between September 2023 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Bannatyne enjoy their jobs?
Most people enjoy their job.
How we know this
75% of people report they enjoy their job.Based on data from 32 people who took the Breakroom Quiz between October 2023 and October 2024.
Okay
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Only some people recommend their team
Do people at Bannatyne recommend working with their team?
Only some people recommend working with their team.
How we know this
51% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 39 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Bannatyne?
Some people did’t get enough training when they started.
How we know this
58% of people report they didn’t get enough training when they started working here.Based on data from 33 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Bannatyne?
Only some people are given support to progress here.
How we know this
In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 38 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Bannatyne head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
78% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 36 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Bannatyne is doing?
Only some people feel well informed about how the company is doing.
How we know this
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 34 people who took the Breakroom Quiz between October 2023 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Bannatyne employees say about their job
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Best thing
The members
Worst thing
Management
Getting paid 45 mins for a class when in fact it’s more hour & halfBannatyne Fitness instructor, September 2024
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Best thing
The people - my team (striving and contributing towards a common goal) and supporting our customers and seeing their progression.
Worst thing
Dealing with spa sickness and breaking the news to clients that their day/ experience will be affected.
Bannatyne Employee, September 2024
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