Experienced Casino Dealer - Bolton
Grosvenor Casinos
Estimated pay: £10.20-14.25 per hour
Bolton, Greater Manchester
The Breakroom Take
- Paid breaks
- Proper training
- Proper breaks
About Grosvenor Casinos
Grosvenor Casinos is a casino chain.
Job description from Grosvenor Casinos
Company Description
Grosvenor Casino, Bolton
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.
As a valued team member, you'll receive a number of benefits:
- 1,000 joining incentive, paid in two installments (T&C's apply)
- A share of uncapped tips
- Premium pay allowance after midnight ( 1 per hour)
- Paid breaks
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & yearly STARS awards
- Employee assistance programme and access to in-venue mental health first aiders
- NEST pension
Job Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it's the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Qualifications
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it's the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Additional Information
#LI-TC1 #LI-Onsite
Map
Bolton, Greater Manchester
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Grosvenor Casinos pay croupiers and dealers enough to live on?
Most people are paid a living wage.
How we know this
69% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 62 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Everyone is paid the same, whatever their age
Do croupiers and dealers at Grosvenor Casinos get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Grosvenor Casinos pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 66 people who took the Breakroom Quiz between October 2022 and September 2024.
Good
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Most people get paid breaks
Do croupiers and dealers at Grosvenor Casinos get paid breaks?
Yes. Most people get paid breaks.
How we know this
100% of people say they get paid breaks.Based on data from 66 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Grosvenor Casinos pay croupiers and dealers sick pay?
No. Most people don’t get proper sick pay.
How we know this
92% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 61 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do croupiers and dealers at Grosvenor Casinos do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
82% of people report that they don’t do extra unpaid work.Based on data from 56 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do croupiers and dealers get of their shift pattern at Grosvenor Casinos?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 21% of people with changing schedules report getting one week notice or less.
- 61% of people with changing schedules report getting two weeks notice.
- 14% of people with changing schedules report getting three weeks notice.
- 5% of people with changing schedules report getting four weeks notice or more.
Based on data from 66 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do croupiers and dealers at Grosvenor Casinos worry about hours?
Most people don’t worry about getting enough hours.
How we know this
90% of people report they don’t worry about getting enough hours.Based on data from 63 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do croupiers and dealers at Grosvenor Casinos get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
57% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 65 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for croupiers and dealers at Grosvenor Casinos to change shifts?
Some people find it hard to change shifts.
How we know this
63% of people report that it’s hard to change shifts if they need to.Based on data from 46 people who took the Breakroom Quiz between October 2022 and August 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for croupiers and dealers to book a holiday at Grosvenor Casinos?
Most people find it easy to book holiday.
How we know this
86% of people report it’s easy to book holidays.Based on data from 58 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Grosvenor Casinos managers change croupiers and dealers shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
76% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 62 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for croupiers and dealers to take sick leave at Grosvenor Casinos?
Most people find it easy to take sick leave.
How we know this
67% of people report that it’s easy to take time off if they are sick.Based on data from 57 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do croupiers and dealers at Grosvenor Casinos feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 48 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do croupiers and dealers at Grosvenor Casinos get proper breaks?
Most people get proper breaks.
How we know this
82% of people report that they get to take proper breaks.Based on data from 60 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for croupiers and dealers to work at Grosvenor Casinos?
Most people feel stressed here.
How we know this
72% of people say they often feel stressed at work.Based on data from 57 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do croupiers and dealers at Grosvenor Casinos enjoy their jobs?
Most people enjoy their job.
How we know this
80% of people report they enjoy their job.Based on data from 44 people who took the Breakroom Quiz between September 2022 and August 2024.
Okay
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Only some people recommend their team
Do croupiers and dealers at Grosvenor Casinos recommend working with their team?
Only some people recommend working with their team.
How we know this
59% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 66 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do croupiers and dealers get enough training when they start at Grosvenor Casinos?
Most people got enough training when they started.
How we know this
89% of people report they got enough training when they started working here.Based on data from 64 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are croupiers and dealers given support to progress at Grosvenor Casinos?
Only some people are given support to progress here.
How we know this
In the last year, 45% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 56 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do croupiers and dealers think Grosvenor Casinos head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 58 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do croupiers and dealers feel well informed about how Grosvenor Casinos is doing?
Only some people feel well informed about how the company is doing.
How we know this
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 59 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Grosvenor Casinos employees say about their job
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Best thing
Great team of people.
Worst thing
Managers are all former dealers, they don't know much about anything else.
Grosvenor Casinos Employee, August 2024
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Best thing
Some Nice colleges and customers
Worst thing
Management giving unfair treatment to certain dealers
Drunk customers who literally fight dealers and managers with 0 security aid
Work environment
Late hours
No social life due to late hoursGrosvenor Casinos Employee, August 2024
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About this pay
CloseEstimated pay
This pay estimate is based on data from 66 Grosvenor Casinos employees who took the Breakroom Quiz between October 2022 and September 2024.
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