Shift Manager - Reading
Five Guys
From £29,640 plus bonus
Reading, Berkshire
The Breakroom Take
- Free food
- Great team mates
- People enjoy this job
- Good employer
- Pays all ages fairly
- Recommended by students
- Paid breaks
- Respectful managers
- Proper training
- Proper breaks
About Five Guys
Five Guys is a fast food restaurant chain. They serve American-style fast food.
Job description from Five Guys
Shift Manager
Burgers & Fries and Incredible Careers! We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986.
These days, we’re still just as much a family as we always have been. We have tons of integrity, we’re enthusiastic. we’re competitive and we just get it done – whatever the challenge.
REWARDS
- An achievable quarterly bonus scheme worth up to £3,000 a year
- An additional Secret Shopper bonus worth up to £2,000
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 28 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Life assurance
OTHER AWESOME PERKS
- Days out and social events
- Team competitions – “Fry Cup” and “Olympics”
- Five Guys Perks – employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
YOU'LL BE ENTHUSIASTIC ABOUT
- Perfect Burgers and Fries
- Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
- People - Leading from the front and being hands on
- Customer service
WHAT YOU'LL BE DOING
- Responsible for Crew & Quality Control
- Supporting the General Manager in the delivery of perfect burgers and fries.
- Provide an “above and beyond” experience for your team while creating an awesome working environment where people are happy to come to work and have fun, as you are part of the management team.
- Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
- You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management.
- You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining room.
INCREDIBLE CAREERS WITH FIVE GUYS
- If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
- Your next step would be an Assistant Manager.
- Five Guys isn’t just a job – it can be a career!
Job insights from Breakroom
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
Map
Reading, Berkshire
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Five Guys pay shift managers enough to live on?
Most people are paid a living wage.
How we know this
92% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 26 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Five Guys pay shift managers market rates?
Only some people are paid above average for their job.
How we know this
52% of people are paid below average for the type of work they do.Based on data from 25 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
-
Most people get paid breaks
Do shift managers at Five Guys get paid breaks?
Yes. Most people get paid breaks.
How we know this
100% of people say they get paid breaks.Based on data from 26 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Five Guys pay shift managers sick pay?
No. Most people don’t get proper sick pay.
How we know this
78% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do shift managers at Five Guys do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
58% of people report that they do extra work that they don’t get paid for.Based on data from 24 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do shift managers get of their shift pattern at Five Guys?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 46% of people with changing schedules report getting one week notice or less.
- 35% of people with changing schedules report getting two weeks notice.
- 4% of people with changing schedules report getting three weeks notice.
- 15% of people with changing schedules report getting four weeks notice or more.
Based on data from 26 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people get a choice of shifts
Do shift managers at Five Guys get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
72% report that their manager gives them enough choice over which shifts they work.Based on data from 29 people who took the Breakroom Quiz between June 2022 and April 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for shift managers at Five Guys to change shifts?
Some people find it hard to change shifts.
How we know this
48% of people report that it’s hard to change shifts if they need to.Based on data from 23 people who took the Breakroom Quiz between June 2022 and April 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for shift managers to book a holiday at Five Guys?
Most people find it easy to book holiday.
How we know this
87% of people report it’s easy to book holidays.Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Five Guys managers change shift managers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
48% of people say their manager changes their shifts at the last minute.Based on data from 25 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for shift managers to take sick leave at Five Guys?
Some people find it hard to take sick leave.
How we know this
35% of people report that it’s hard to take time off if they are sick.Based on data from 20 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do shift managers at Five Guys feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
84% of people say they’re treated with respect by their managers.Based on data from 19 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do shift managers at Five Guys get proper breaks?
Most people get proper breaks.
How we know this
76% of people report that they get to take proper breaks.Based on data from 25 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for shift managers to work at Five Guys?
Most people feel stressed here.
How we know this
68% of people say they often feel stressed at work.Based on data from 22 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do shift managers at Five Guys enjoy their jobs?
Most people enjoy their job.
How we know this
74% of people report they enjoy their job.Based on data from 19 people who took the Breakroom Quiz between October 2022 and October 2024.
Good
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Most people recommend their team
Do shift managers at Five Guys recommend working with their team?
Most people recommend working with their team.
How we know this
69% of people report that they would recommend working with their immediate team to a friend.Based on data from 26 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do shift managers get enough training when they start at Five Guys?
Most people got enough training when they started.
How we know this
76% of people report they got enough training when they started working here.Based on data from 25 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are shift managers given support to progress at Five Guys?
Most people are given support to progress here.
How we know this
In the last year, 80% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 25 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do shift managers think Five Guys head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
74% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do shift managers feel well informed about how Five Guys is doing?
Only some people feel well informed about how the company is doing.
How we know this
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 25 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Five Guys employees say about their job
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Best thing
Great teams and manager m at sometimes
Worst thing
Understaff on not busy days
Five Guys Crew member, August 2024
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Best thing
Free food and making friends with colleagues
Worst thing
Managers try to change rules every 2-3 months with no follow-through, (telling us we cannot swap shifts anymore or have to pay for our own staff meals) talking about crew behind back (shady and fake). Constantly annoyed if understaffed but don’t plan ahead and add more crew to a shift and always asking someone to come in at the last minute. Never giving out contracted hours. Managers talking very rude to crew and others turning a blind eye and not saying anything.
Five Guys Crew member, May 2024
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