Barista Maestro
WHSmith
Up to £10 per hour
Sheffield
Part time
The Breakroom Take
- Recommended by students
- Proper breaks
About WHSmith
WHSmith is a retailer. They sell books, stationery, magazines, newspapers, entertainment products and confectionery.
Job description from WHSmith
As a Barista Maestro youll be the team leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers whilst driving sales and Commerciality
A passion for coffee and a pride for making the perfect drink, for every customer, every time!
Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a Highest standard, and that we are operating safely and legally
Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
Keeping teams up to date on stores business performance and appropriately challenging what can be done to improve
What our Store Leadership Team would love to see:
A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend
Current Team Leader / Barista (or equivalent) in a fast-paced hospitality retailer or similar environment - but not essential
Confident in energising, influencing and motivating the store team to deliver exceptional service and performance
Organised, proactive - able to prioritise at pace in a fast-paced retail environment
Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
Map
Sheffield
|fill:rgba(255,157,151,0.5)|width:2|enc:eyieIp~_HnIkhEd^gbE~q@cvDddAidDftAsmCvaBmrBdlB}sAhsBur@|vBaPzvB`QbsBrs@~kBptAlaBzrB|sApmCzcA~cDvq@luD`^haEnIjgEoIjgEa^haEwq@luD{cA~cD}sApmCmaBzrB_lBptAcsBrs@{vB`Q}vBaPisBur@elB}sAwaBmrBgtAsmCedAidD_r@cvDe^gbEoIkhE)
What employees say
Pay
-
Needs improving
-
Most people aren’t paid a living wage
Do WHSmith pay a living wage?
Most people are not paid a living wage.
How we know this
77% of people say they are paid below the Real Living Wage for where they live.Based on data from 127 people who took the Breakroom Quiz between October 2023 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
-
Only some people are paid market rates
Do WHSmith pay market rates?
Only some people are paid above average for their job.
How we know this
53% of people are paid below average for the type of work they do.Based on data from 64 people who took the Breakroom Quiz between April 2024 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Under 21s get paid less than everyone else
Do WHSmith pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what WHSmith pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 164 people who took the Breakroom Quiz between September 2022 and September 2024.
Needs improving
-
Most people don’t get paid breaks
Do workers at WHSmith get paid breaks?
No. Most people don’t get paid breaks.
How we know this
93% of people say they don’t get paid breaks.Based on data from 60 people who took the Breakroom Quiz between April 2024 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do WHSmith pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
70% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 121 people who took the Breakroom Quiz between October 2023 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do workers at WHSmith do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
38% of people report that they do extra work that they don’t get paid for.Based on data from 115 people who took the Breakroom Quiz between October 2023 and September 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at WHSmith?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 29% of people with changing schedules report getting one week notice or less.
- 26% of people with changing schedules report getting two weeks notice.
- 12% of people with changing schedules report getting three weeks notice.
- 33% of people with changing schedules report getting four weeks notice or more.
Based on data from 121 people who took the Breakroom Quiz between September 2023 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do workers at WHSmith worry about hours?
Most people don’t worry about getting enough hours.
How we know this
77% of people report they don’t worry about getting enough hours.Based on data from 119 people who took the Breakroom Quiz between September 2023 and September 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do WHSmith workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
46% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 126 people who took the Breakroom Quiz between September 2023 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for WHSmith workers to change shifts?
Some people find it hard to change shifts.
How we know this
66% of people report that it’s hard to change shifts if they need to.Based on data from 93 people who took the Breakroom Quiz between September 2023 and September 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
-
Can be hard to book holiday
How easy is it to book a holiday at WHSmith?
Some people find it hard to book holiday.
How we know this
35% of people report it’s hard to book holidays.Based on data from 123 people who took the Breakroom Quiz between October 2023 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do WHSmith managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
56% of people say their manager changes their shifts at the last minute.Based on data from 121 people who took the Breakroom Quiz between September 2023 and September 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it to take sick leave at WHSmith?
Some people find it hard to take sick leave.
How we know this
46% of people report that it’s hard to take time off if they are sick.Based on data from 120 people who took the Breakroom Quiz between September 2023 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most students say it’s good
Is a WHSmith job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
79% of students report this is a good place to work if you’re studying.Based on data from 42 people who took the Breakroom Quiz between September 2023 and September 2024.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
-
Only some parents say it’s good
Is working at WHSmith good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
61% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 36 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Okay
-
Only some people feel treated with respect
Do people at WHSmith feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
35% of people say they’re not treated with respect by their managers.Based on data from 62 people who took the Breakroom Quiz between April 2024 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do people at WHSmith get proper breaks?
Most people get proper breaks.
How we know this
72% of people report that they get to take proper breaks.Based on data from 123 people who took the Breakroom Quiz between October 2023 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful to work at WHSmith?
Most people feel stressed here.
How we know this
77% of people say they often feel stressed at work.Based on data from 61 people who took the Breakroom Quiz between April 2024 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do people at WHSmith enjoy their jobs?
Only some people enjoy their job.
How we know this
55% of people report they don’t enjoy their job.Based on data from 114 people who took the Breakroom Quiz between October 2023 and September 2024.
Okay
-
Only some people recommend their team
Do people at WHSmith recommend working with their team?
Only some people recommend working with their team.
How we know this
64% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 66 people who took the Breakroom Quiz between April 2024 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do people get enough training when they start at WHSmith?
Some people did’t get enough training when they started.
How we know this
55% of people report they didn’t get enough training when they started working here.Based on data from 62 people who took the Breakroom Quiz between April 2024 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are people given support to progress at WHSmith?
Only some people are given support to progress here.
How we know this
In the last year, 57% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 61 people who took the Breakroom Quiz between April 2024 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do people think WHSmith head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
95% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 63 people who took the Breakroom Quiz between April 2024 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
-
Only some people feel well informed by head office
Do workers feel well informed about how WHSmith is doing?
Only some people feel well informed about how the company is doing.
How we know this
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 133 people who took the Breakroom Quiz between October 2023 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What WHSmith employees say about their job
-
Best thing
The best thing is the people I work with. We all respect and work together despite the hard ships. Also, our regular customers who always put a smile on my face.
Worst thing
The pay. Being paid almost half the wages of those around me is tough, especially when I do more work then them because I cannot let our store go to dumps. The cleaning, even though our store is quite big and has a post office, we are tasked with cleaning ourselves, we had maggots in the kitchen last week. Our cleanliness upstairs in our staff areas is poor. The amount of workers we have as well is appalling, there are 7 of us, including a manager, 1 cluster manager who we see maybe once a week if we’re lucky. In the 7 we have 2 keyholders, 1 being a new colleague. We have a relatively large stock room but not enough stock to fill it because we simply do not sell much. Overall, it is poor to work in and not enough pay.
WHSmith Sales assistant, September 2024
-
Best thing
My fellow colleagues
The customers who come in regularlyWorst thing
Management don't train you properly
Management can disappear for hours with no way of getting in touch with them
Not much organisation
The large amount of shoplifting daily with security not on everyday
Higher ups staying ignorant to what the people who work in the stores have to face and deal with dailyWHSmith Sales assistant, August 2024
Similar jobs around Sheffield
Find more jobs like this
CloseSave 11 hours a week searching for something new. We can get you…
- The pay you’re looking for
- The hours that you need
- Jobs close to where you live
Answer a few simple questions and we’ll find something that’s right for you. (You can get back to this job later.)
No thanks, I want to applyApplying will take you to a different website.
Type in your email to save this job
Close
By signing up you’re agreeing to our terms and conditions and privacy policy.
This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply.