Posted 6 days ago

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Waiter

Turtle Bay
Pay £9.65 - £11.45 + Tronc
Location Castle Street, Swansea, West Glamorgan, SA1 1JF, GB
Contract time Part time

The Breakroom Take

5.3

Rated 5.3 out of 10, based on 128 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Recommended by students
  • Respectful managers
  • Proper breaks

About Turtle Bay

Turtle Bay is a Caribbean restaurant and bar chain.

Job description from Turtle Bay

Waiter


We’re looking for a Waiter to join our Turtle Bay Family.


Our waiters bring our restaurants to life! They are amazing hosts and work with the team to deliver the best menu recommendations, good vibes and Caribbean Good Times.


As a member of our floor team, you’ll develop your confidence, become a menu-expert and learn amazing service skills moving to the beat and making friends for life!


Our benefits…

  • Weekly pay – every Friday!
  • Tronc tips
  • Industry-leading floor training
  • Fast progression and endless opportunities – from Waiter, Head Waiter, Trainee Assistant Manager and upwards!
  • Unlimited soft drinks on shift
  • Experience a taste of the Caribbean on every shift with our subsidized team food menu
  • 70% discount at our restaurants for you and up to 6 friends
  • Access to wages before pay day with Hastee Pay
  • Turtle Talent referral bonus scheme – up to £1,000 bonus for successful referrals!
  • Flexible working hours & student-friendly roles
  • Team socials and events – think HUGE company-wide parties! You’ll be invited to our annual Bay Rocks festival with lots of free cocktails, tasty street food and headline acts
  • Regular team incentives and rewards
  • Exclusive team discounts from hundreds of retailers
  • Loyalty bonuses - £100 for every year you work with us!
  • Enhanced maternity pay
  • 24-hour employee helpline
  • Wellbeing Champions in each restaurant to support our teams


Caribbean Good Times



It is really that simple! For us food and drink are just two of our ingredients. We’re in the business of ‘Making People Happy!’ Simply put, Turtle Bay is driven to be the best place for a “Caribbean Good Time”.


The Caribbean is one of the most diverse places in the world and it is filled with cultural celebration. At Turtle Bay, we celebrate individuality, recognise differences and embrace the culture of the Caribbean to deliver a magical experience for our guests.



Find out more - Turtle Bay Careers - Turtle Bay UK

Job insights from Breakroom

Waiters and waitresses

Waiters and waitresses serve food and drinks to customers in restaurants and cafes

What you’ll do as a waiter or waitress:

  • Serve food and drink
  • Deal with customers
  • Take payments
  • Be responsible for health and safety
  • Take orders and listen to customers

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Walking
  • Wearing a uniform
  • Anti-social hours
  • Dealing with customers
  • Using a computer

Map

Castle Street, Swansea, West Glamorgan, SA1 1JF, GB

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Turtle Bay pay waitresses enough to live on?

    Most people are not paid a living wage.

    How we know this

    88% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 26 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Turtle Bay pay waitresses market rates?

    Most people are paid above average for their job.

    How we know this

    84% of people are paid above average for the type of work they do.

    Based on data from 25 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 21s get paid less than everyone else

    Do waitresses at Turtle Bay get paid the same regardless of age?

    No, people under the age of 21 get paid less than those above 21.

    See what Turtle Bay pays different age groups

    How we know this

    The average pay of under 21s is less than those who are over 21.

    Based on data from 28 people who took the Breakroom Quiz between February 2022 and August 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do waitresses at Turtle Bay get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    96% of people say they don’t get paid breaks.

    Based on data from 26 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Turtle Bay pay waitresses sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 22 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do waitresses at Turtle Bay do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    40% of people report that they do extra work that they don’t get paid for.

    Based on data from 25 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do waitresses get of their shift pattern at Turtle Bay?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 62% of people with changing schedules report getting one week notice or less.
    • 38% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 26 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do waitresses at Turtle Bay worry about hours?

    Some people worry about getting enough hours.

    How we know this

    65% of people report they worry about getting enough hours.

    Based on data from 26 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do waitresses at Turtle Bay get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    54% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 26 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for waitresses at Turtle Bay to change shifts?

    Some people find it hard to change shifts.

    How we know this

    63% of people report that it’s hard to change shifts if they need to.

    Based on data from 30 people who took the Breakroom Quiz between February 2022 and December 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for waitresses to book a holiday at Turtle Bay?

    Some people find it hard to book holiday.

    How we know this

    35% of people report it’s hard to book holidays.

    Based on data from 23 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Needs improving
  • Shifts get changed at short notice

    Do Turtle Bay managers change waitresses shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    75% of people say their manager changes their shifts at the last minute.

    Based on data from 24 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for waitresses to take sick leave at Turtle Bay?

    Some people find it hard to take sick leave.

    How we know this

    58% of people report that it’s hard to take time off if they are sick.

    Based on data from 26 people who took the Breakroom Quiz between February 2022 and December 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do waitresses work the same number they are contracted for at Turtle Bay?

    Most people work a lot more hours than their contact..

    How we know this

    96% of people report working 8 hours or more than their contract.

    Based on data from 23 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Good
  • Most students say it’s good

    Is waitresses at Turtle Bay job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    69% of students report this is a good place to work if you’re studying.

    Based on data from 13 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Okay
  • Only some people feel treated with respect

    Do waitresses at Turtle Bay feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    38% of people say they’re not treated with respect by their managers.

    Based on data from 21 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do waitresses at Turtle Bay get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    40% of people report that they don’t get to take proper breaks.

    Based on data from 30 people who took the Breakroom Quiz between February 2022 and December 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for waitresses to work at Turtle Bay?

    Most people feel stressed here.

    How we know this

    92% of people say they often feel stressed at work.

    Based on data from 24 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do waitresses at Turtle Bay enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    44% of people report they don’t enjoy their job.

    Based on data from 18 people who took the Breakroom Quiz between August 2022 and August 2024.

  • Okay
  • Only some people recommend their team

    Do waitresses at Turtle Bay recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    54% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 26 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do waitresses get enough training when they start at Turtle Bay?

    Some people did’t get enough training when they started.

    How we know this

    43% of people report they didn’t get enough training when they started working here.

    Based on data from 30 people who took the Breakroom Quiz between February 2022 and December 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are waitresses given support to progress at Turtle Bay?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 74% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 23 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do waitresses think Turtle Bay head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    74% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 23 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do waitresses feel well informed about how Turtle Bay is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    61% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 23 people who took the Breakroom Quiz between August 2022 and August 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Turtle Bay

What Turtle Bay employees say about their job

  • Best thing

    Stability

    Worst thing

    not having a choice with working the 4 day week. Not everyone wants to work 4x12 hour shifts in a week. Yes an extra day off is great but if you have kids you can’t be at home as often as you’d like.

    There is no flat rates for salary’s. All head chefs are paid differently, some by quite a bit Which is unfair.

    Bonus scheme can be difficult to achieve based on the budgets that get set.

    5.5

    Turtle Bay Head chef, February 2024

    1. Reply from People Coordinator at Turtle Bay, March 2024

      Hello, Thank you for leaving us feedback. Please feel free to get in touch with us at people@turtlebay.co.uk if you have any more feedback you want to leave us

  • Best thing

    The team, and the management are really supportive to me. I have freedom to choose what days I can work (as long as it’s Friday and Saturday inclusive). 70% off food. Good support for training bartenders.

    Worst thing

    GM and SAM has changed lots over the past few years and they all have a different style of management. sometimes that’s stressful if they’re not good managers. There’s no discount on drinks despite being half a bar. New/weaker bartenders end up on the glass wash on busy shifts. Saturdays can be awful and busy (though this has improved with better management/team)

    8.2

    Turtle Bay Bartender, July 2023

    1. Reply from People Coordinator at Turtle Bay, July 2023

      Hello, Thank you for leaving us feedback. Please feel free to get in touch with us at people@turtlebay.co.uk if you have any more feedback you want to leave us

See more reviews
  • Best thing

    Fun place to work, lovely people

    Worst thing

    Hours, stress and physical impact

    4.7

    Turtle Bay Bartender, April 2023

    1. Reply from People Coordinator at Turtle Bay, May 2023

      Hello, Thank you for leaving us feedback. Please feel free to get in touch with us at people@turtlebay.co.uk if you have any more feedback you want to leave us

  • Best thing

    Raggee music, staff that I work with, Christmas parties.

    Worst thing

    Havjng to give the company 3% of what my tables cost, as they assume I'll be tipped and they want to take some of that.
    My rotad hours are based on the amount of times my name is mentioned in good reviews on trip advisor etc.

    2.0

    Turtle Bay Waiter waitress, March 2023

    1. Reply from People Coordinator at Turtle Bay, May 2023

      Hello, Thank you for leaving us feedback. We are sorry to hear about your experience and would like to hear more about this, especially the 3% of what the table cost as this is not a Turtle Bay Policy. Please feel free to get in touch with us at people@turtlebay.co.uk.

  • Best thing

    The people

    Worst thing

    Being underpaid and the exetremly unfair Tipping system

    4.6

    Turtle Bay Manager, December 2022

  • Best thing

    Great vibes, lovely staff to work with

    Worst thing

    No routine, no shift patterns.

    4.7

    Turtle Bay Chef DE partie, October 2022

  • Best thing

    Coworkers are amazing and the staff benefits are really great. The cocktails are nice and we usually have one made for us on a closing shift for after work.

    Worst thing

    Long, unsociable hours. I don’t know anyone working who doesn’t work a Friday and Saturday every week until late. Some managers can be rude and you miss a lot of breaks due to understaffing.

    3.2

    Turtle Bay Waitress, July 2022

  • Best thing

    Great fun place to work! Great staff and great fun with guests.

    Worst thing

    Stressful, underpaid and overworked sometimes. Not informed very often about what is actually going on.

    5.9

    Turtle Bay Employee, June 2022

  • Best thing

    Friendly staff and mangers
    It is fun to work there everyone is kind
    Guests are also amazing and can leave amazing tips

    Worst thing

    Sometimes we are understaffed not because we don’t have the staff but because the restaurant is trying to save man hours

    6.7

    Turtle Bay Waiter, February 2022

  • Best thing

    The pay was okay

    Worst thing

    Management was shocking, clear favouritism within the floor staff, management use personal circumstance against you, management will chip away at you slowly and essentially gaslight you into thinking you’re bad at your job. Do not recommend ever.

    2.8

    Turtle Bay Front of house, February 2022

  • More reviews from Turtle Bay employees

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