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Customer Service Repesentive - Aylesbury

Brook Street Bureau
Pay £23.0k per year
Location Aylesbury, United Kingdom
Contract time Full time

The Breakroom Take

6.5

Rated 6.5 out of 10, based on 46 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Respectful managers
  • Proper breaks

About Brook Street Bureau

Brook Street Bureau is a recruitment agency. They specialise in industrial and office support.

Job description from Brook Street Bureau

Job Title: Customer Service Representatives

Location: Aylesbury

CALL CENTRE JOB WITH OFFICE HOURS!!!

Our client is a brand leader in their industry who is looking for fun and energetic customer service staff!

They offer excellent benefits including shifts between 8am and 5.30pm - no late nights! 37.5hr week

Possible 1 in 5 Saturdays however only working until 8pm until 1pm once every 5 weeks!

24 days holiday plus your bank holidays so 32 days total

And a great salary of £23000

They give you access to a great pension scheme, retail and leisure discounts, medical and dental scheme, cycle to work scheme and lots of travel discounts - it`s incredible

All they ask from you is that you are self-motivated with a `can-do` attitude with a background in customer service

And you have good interpersonal skills enabling you to build rapport with your colleagues and customers!

Sounds good doesn`t it!!??

If you have GREAT CUSTOMER SERVICE EXPERIENCE and want to work for A BRAND LEADING company!?

APPLY NOW!!!

Job Tenure: Permanent and Full-Time Salary: Up to £23000 per annum Location: Aylesbury, Buckinghamshire

Map

Aylesbury, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Brook Street Bureau pay a living wage?

    Most people are paid a living wage.

    How we know this

    85% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 26 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Brook Street Bureau pay market rates?

    Only some people are paid above average for their job.

    How we know this

    59% of people are paid below average for the type of work they do.

    Based on data from 17 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Brook Street Bureau get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    80% of people say they don’t get paid breaks.

    Based on data from 30 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Brook Street Bureau pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    96% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 27 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at Brook Street Bureau do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    77% of people report that they don’t do extra unpaid work.

    Based on data from 26 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Good
  • Most people don’t worry about their hours

    Do workers at Brook Street Bureau worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    86% of people report they don’t worry about getting enough hours.

    Based on data from 28 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Brook Street Bureau workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    48% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Brook Street Bureau workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    50% of people report that it’s hard to change shifts if they need to.

    Based on data from 10 people who took the Breakroom Quiz between March 2023 and September 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Brook Street Bureau?

    Most people find it easy to book holiday.

    How we know this

    79% of people report it’s easy to book holidays.

    Based on data from 28 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Brook Street Bureau managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    84% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 25 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Brook Street Bureau?

    Some people find it hard to take sick leave.

    How we know this

    45% of people report that it’s hard to take time off if they are sick.

    Based on data from 31 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Brook Street Bureau feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    85% of people say they’re treated with respect by their managers.

    Based on data from 26 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at Brook Street Bureau get proper breaks?

    Most people get proper breaks.

    How we know this

    76% of people report that they get to take proper breaks.

    Based on data from 29 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at Brook Street Bureau?

    Some people feel stressed here.

    How we know this

    57% of people say they often feel stressed at work.

    Based on data from 28 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Brook Street Bureau enjoy their jobs?

    Most people enjoy their job.

    How we know this

    78% of people report they enjoy their job.

    Based on data from 23 people who took the Breakroom Quiz between October 2022 and October 2024.

  • Okay
  • Only some people recommend their team

    Do people at Brook Street Bureau recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    41% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 32 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Brook Street Bureau?

    Some people did’t get enough training when they started.

    How we know this

    46% of people report they didn’t get enough training when they started working here.

    Based on data from 28 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are people given support to progress at Brook Street Bureau?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 71% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 24 people who took the Breakroom Quiz between October 2022 and October 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Brook Street Bureau head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 26 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Brook Street Bureau is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    52% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 25 people who took the Breakroom Quiz between September 2022 and September 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Brook Street Bureau

What Brook Street Bureau employees say about their job

  • Best thing

    Flexibility with hours

    Worst thing

    Work Pressure ,

    4.5

    Brook Street Bureau Administrator, December 2023

  • Best thing

    Home working

    Worst thing

    The pay and ignorance, seeing all employees as numbers

    4.5

    Brook Street Bureau Admin officer, September 2023

See more reviews
  • Best thing

    Easy work

    Worst thing

    Can be quiet and can end quickly

    6.6

    Brook Street Bureau Employee, September 2022

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