Supervisor
Iceland
Estimated pay: £16.4k-27.1k per year
Telford
Permanent
The Breakroom Take
- Recommended by students
- Respectful managers
About Iceland
Iceland is a supermarket chain. They specialise in frozen food.
Job description from Iceland
Responsibilities
Our Supervisors work alongside the Store Manager and the wider store team to deliver the best possible business standards with pride, pace and energy. Your key responsibilities will include:
- Managing availability across the store.
- Driving sales in store and always putting our customers first.
- Providing fast and efficient service everyday by providing support and communicating with the store team on a daily basis.
- Ensuring the implementation of correct store policies and procedures.
- Celebrating colleague and business success.
- Excellent communication skills.
- The ability to keep things simple and take action to make things better.
- Ability to support, engage and inspire a team to work as one.
- Committed to succeeding.
- Flourish in a fast-paced environment.
Good luck with your application.
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Iceland pay supervisors enough to live on?
Some people are not paid a living wage.
How we know this
36% of people say they are paid below the Real Living Wage for where they live.Based on data from 70 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Iceland pay supervisors market rates?
Only some people are paid above average for their job.
How we know this
42% of people are paid below average for the type of work they do.Based on data from 71 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do supervisors at Iceland get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Iceland pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 78 people who took the Breakroom Quiz between August 2022 and September 2024.
Needs improving
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Most people don’t get paid breaks
Do supervisors at Iceland get paid breaks?
No. Most people don’t get paid breaks.
How we know this
95% of people say they don’t get paid breaks.Based on data from 75 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Iceland pay supervisors sick pay?
No. Most people don’t get proper sick pay.
How we know this
87% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 71 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do supervisors at Iceland do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
60% of people report that they do extra work that they don’t get paid for.Based on data from 65 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do supervisors get of their shift pattern at Iceland?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 22% of people with changing schedules report getting one week notice or less.
- 29% of people with changing schedules report getting two weeks notice.
- 25% of people with changing schedules report getting three weeks notice.
- 25% of people with changing schedules report getting four weeks notice or more.
Based on data from 69 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do supervisors at Iceland worry about hours?
Most people don’t worry about getting enough hours.
How we know this
69% of people report they don’t worry about getting enough hours.Based on data from 26 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do supervisors at Iceland get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
55% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 67 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
-
Hard to change shifts
How easy is it for supervisors at Iceland to change shifts?
Most people find it hard to change shifts.
How we know this
69% of people report that it’s hard to change shifts if they need to.Based on data from 49 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for supervisors to book a holiday at Iceland?
Some people find it hard to book holiday.
How we know this
37% of people report it’s hard to book holidays.Based on data from 71 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Iceland managers change supervisors shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
55% of people say their manager changes their shifts at the last minute.Based on data from 66 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for supervisors to take sick leave at Iceland?
Some people find it hard to take sick leave.
How we know this
61% of people report that it’s hard to take time off if they are sick.Based on data from 61 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working as supervisors at Iceland good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
64% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 14 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Good
-
Most people feel treated with respect
Do supervisors at Iceland feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 64 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do supervisors at Iceland get proper breaks?
Most people don’t get proper breaks.
How we know this
83% of people report that they don’t get to take proper breaks.Based on data from 75 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for supervisors to work at Iceland?
Most people feel stressed here.
How we know this
87% of people say they often feel stressed at work.Based on data from 75 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do supervisors at Iceland enjoy their jobs?
Only some people enjoy their job.
How we know this
49% of people report they don’t enjoy their job.Based on data from 61 people who took the Breakroom Quiz between August 2022 and August 2024.
Needs improving
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Most people don’t recommend their team
Do supervisors at Iceland recommend working with their team?
Not many people recommend working with their team.
How we know this
69% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 75 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do supervisors get enough training when they start at Iceland?
Some people did’t get enough training when they started.
How we know this
52% of people report they didn’t get enough training when they started working here.Based on data from 75 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are supervisors given support to progress at Iceland?
Most people are given support to progress here.
How we know this
In the last year, 71% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 68 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do supervisors think Iceland head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
93% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 72 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do supervisors feel well informed about how Iceland is doing?
Only some people feel well informed about how the company is doing.
How we know this
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 70 people who took the Breakroom Quiz between September 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Iceland employees say about their job
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Best thing
15 percent discount
Worst thing
Most things
Iceland Home delivery driver, June 2024
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Best thing
The best thing is that if I finish early I get to keep those hours
Worst thing
When the staff take too long to pick
An order which makes me lateIceland Home delivery driver, January 2024
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About this pay
CloseEstimated pay
This pay estimate is based on data from 76 Iceland employees who took the Breakroom Quiz between September 2022 and September 2024.
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