Store Manager - GAME

Discount

Too many tasks and targets with not enough staff

It's in an environment where many customers and colleagues share a common interest and passion. The stores have changed a lot recently and it feel less like a specialist game shop and more like a generalist, stocking fewer games and focussing on toys and merch, but the passion is still there amongst the staff and they are what make it special.

Outdated and inefficient retail processes. There is so much room for improvement in many areas from IT and the till systems, to stock management, staff training and scheduling. A long term lack of investment to keep up with the times and with consumer expectations is an issue. The till and many other systems and services are never user friendly and teeter on the edge of obsolete, which means all the processes and procedures followed each day are slow and inefficient with so much room for errors that require even more time to rectify.

Staff experience multiple and regular issues throughout each week that waste valuable time that could be better spent focussing on improving customer service, developing staff and improving the overall management of the store.

Staff Discount

Head office communication with its stores is abysmal. There is a constant battle with meeting KPIs where you're almost forced to try and beg the customer. Not everyone wants the same thing and no matter how you phrase it to try and sell it to them, some people just don't care.

Hours are ridiculous, with current tasks always being added and hardly any extra hours being given you're expected to juggle up to four tasks in one day. Currently on week days we have two managers in. One in the morning and one in the afternoon. What if one of us falls ill or has an accident. There's no consideration for employee health.

Things are constantly being altered in the way we do things, and we're expected to be able to adapt quick to them. But before we can they are changed once again.

Recently we've had a large remerch drastically reducing the amount of games we stock and increasing Toys and Boardgames, our already small pool of customers now can no longer fully browse and instead need to ask if we can order from our warehouse.

The best thing is the staff discount, and after that working generally in a place that supports my hobbies in the real world

You only ever work on your own which is a huge downside and most GAME stores are reduced to concessions within Sports Direct stores.

Staff discount, friendly staff

Lone working, bad hours, upselling everything with no personal reward for hitting targets

The People
Discount
Environment

Rude customers
Heavy sales Target

The people

Upper management, forced stress, unrealistic expectations and customers

the team

lack of hours, too much task, expect unrealistic targets