Waiter - Guildford
Coppa Club
up to £12.79 per hour plus tips and tronc
Guildford, Surrey
The Breakroom Take
- People enjoy this job
- Respectful managers
- Learn new skills
About Coppa Club
Coppa Club is a restaurant and bar company.
Job description from Coppa Club
Are you ready to deliver memorable dining experiences with a smile? Coppa Club is seeking enthusiastic and customer-focused Waiter to join our vibrant team.
Why us?
Referral scheme of up to 2000!! So spread the word.
WageStream - track, stream, save & learn with your hard earned .
50% discount on food and soft drinks across all our brands.
Long service rewards including increased holiday and access to private healthcare.
Discounted room rates at our award-winning hotels for you, your friends and family.
50% off Private Event Space hires.
Health & Wellbeing Support.
Mental Health & Legal Guidance.
Financial Support & Advice.
Access to a wide range of discounts from well-known brands.
Access to our Enrichment Days & Events Calendar.
Apprenticeship Programmes tailored to YOU.
Why you?
Customer Focus: A passion for providing excellent customer service and creating memorable dining experiences.
Team Player: Excellent teamwork and communication skills, with the ability to work effectively with colleagues.
Adaptability: Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
Attention to Detail: Excellent attention to detail, ensuring accuracy in order taking and delivering.
Positive Attitude: A friendly and positive demeanour, with a willingness to go the extra mile for our guests.
The Role:
Guest Service: Provide attentive and personalized service to guests, ensuring their needs are met and exceeded.
Order Taking: Accurately take orders and relay them to the kitchen, ensuring all special requests are noted.
Food and Beverage Knowledge: Have a good understanding of the menu items and be able to make recommendations to guests.
Table Maintenance: Keep tables clean and organised, turning them efficiently for the next guests.
Billing and Payments: Process bills accurately and handle payments, providing excellent customer service throughout.
Teamwork: Collaborate with colleagues to ensure smooth operations and a positive work environment.
Ready to be part of a dynamic team and create memorable dining moments? Apply now and we will aim to be in touch asap!
Job insights from Breakroom
Waiters and waitresses
Waiters and waitresses serve food and drinks to customers in restaurants and cafes
What you’ll do as a waiter or waitress:
- Serve food and drink
- Deal with customers
- Take payments
- Be responsible for health and safety
- Take orders and listen to customers
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Walking
- Wearing a uniform
- Anti-social hours
- Dealing with customers
- Using a computer
Map
Guildford, Surrey
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Coppa Club pay a living wage?
Some people are not paid a living wage.
How we know this
64% of people say they are paid below the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people don’t get paid breaks
Do workers at Coppa Club get paid breaks?
No. Most people don’t get paid breaks.
How we know this
69% of people say they don’t get paid breaks.Based on data from 13 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Coppa Club pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
100% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 13 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Coppa Club do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
85% of people report that they don’t do extra unpaid work.Based on data from 13 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Coppa Club?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 92% of people with changing schedules report getting one week notice or less.
- 8% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 13 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Coppa Club worry about hours?
Some people worry about getting enough hours.
How we know this
58% of people report they worry about getting enough hours.Based on data from 12 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do Coppa Club workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
85% report that their manager gives them enough choice over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Coppa Club workers to change shifts?
Some people find it hard to change shifts.
How we know this
54% of people report that it’s hard to change shifts if they need to.Based on data from 13 people who took the Breakroom Quiz between August 2022 and June 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Coppa Club?
Most people find it easy to book holiday.
How we know this
73% of people report it’s easy to book holidays.Based on data from 11 people who took the Breakroom Quiz between April 2023 and September 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Coppa Club managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
83% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Coppa Club?
Some people find it hard to take sick leave.
How we know this
45% of people report that it’s hard to take time off if they are sick.Based on data from 11 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Coppa Club feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
75% of people say they’re treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Coppa Club get proper breaks?
Some people don’t get proper breaks.
How we know this
55% of people report that they don’t get to take proper breaks.Based on data from 11 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Coppa Club?
Most people feel stressed here.
How we know this
90% of people say they often feel stressed at work.Based on data from 10 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Coppa Club enjoy their jobs?
Most people enjoy their job.
How we know this
85% of people report they enjoy their job.Based on data from 13 people who took the Breakroom Quiz between January 2023 and September 2024.
Okay
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Only some people recommend their team
Do people at Coppa Club recommend working with their team?
Only some people recommend working with their team.
How we know this
54% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 13 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Coppa Club?
Some people did’t get enough training when they started.
How we know this
54% of people report they didn’t get enough training when they started working here.Based on data from 13 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are people given support to progress at Coppa Club?
Most people are given support to progress here.
How we know this
In the last year, 73% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 11 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Coppa Club head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between August 2022 and June 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Coppa Club is doing?
Only some people feel well informed about how the company is doing.
How we know this
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 13 people who took the Breakroom Quiz between January 2023 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Coppa Club employees say about their job
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Best thing
The team of people I work with
Worst thing
Rude customers
Coppa Club Runner, August 2023
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