York - STARS Front of House, Brand Ambassador.
Securitas
Up to £12.54 per hour
York, Yorkshire, YO32 9LB
Full time, permanent
The Breakroom Take
- Paid breaks
About Securitas
Securitas is a security company. They provide specialist security, airplane, fire safety and technology services for businesses.
Job description from Securitas
We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in York.
STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.
- Shift Pattern - Monday to Friday
- Shift Times - 06:00 - 18:00
- Pay Rate - £12.54
- 60 hours per week
About the Role
STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment.
We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: securitas.uk.com/services/on-site/stars/
Responsibilities
- Meet and greet all staff, visitors and contractors in a professional and personable manner
- Deliver a consistently high-end customer focussed experience
- Create an individual tailored visitor experiance
- Embody a high-performance approach and encourage colleagues to do the same
- Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
- Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
- Assist in emergency situations
- Provide timely and accurate information
- Respond appropriately to varying and fast changing priorities
- Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
- Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Skills
- Highest quality personal appearance.
- Flexible, professional and adept at working under pressure.
- Outstanding written and verbal communication skills.
- Customer oriented with a passion for high-level service.
- Working knowledge of administrative computer packages such as MS Office,
- Polite and proactive.
- Punctual and trustworthy.
- Able to use initiative and highly adaptable.
- Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role
- Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on.
- 5 year checkable work history
About Company
Join Today and Build a Better Tomorrow!
At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be.
We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team.
Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential!
We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row.
Join our team and use your talent and passion to help build a safer, healthier, and more efficient world.
Benefits
Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
Giving Back
- Payroll Giving
- Working with charities such as Calderwood House, KPMB and Wooden Spoon
- Supporting local community initiatives
- Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
ADZN1_UKTJ
Job insights from Breakroom
Security guards
Security guards make sure that people, buildings and valuables are safe
What you’ll do as a security guard:
- Be alert and observant
- Be polite and deal with customers or the general public
- Be responsible for public safety and security
- Pass background checks and required tests
Is it right for you?
This job may involve:
- Standing
- Sitting
- Physical activities
- Using a computer
- Anti-social hours
- Night work
- Wearing a uniform
- Working alone
- Wearing protective clothing
- Working alone
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Securitas pay security officers enough to live on?
Most people are paid a living wage.
How we know this
70% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 63 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
-
Only some people are paid market rates
Do Securitas pay security officers market rates?
Only some people are paid above average for their job.
How we know this
45% of people are paid below average for the type of work they do.Based on data from 58 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
-
Most people get paid breaks
Do security officers at Securitas get paid breaks?
Yes. Most people get paid breaks.
How we know this
69% of people say they get paid breaks.Based on data from 68 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Securitas pay security officers sick pay?
No. Most people don’t get proper sick pay.
How we know this
89% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 64 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
-
Most people don’t do unpaid extra work
Do security officers at Securitas do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
71% of people report that they don’t do extra unpaid work.Based on data from 58 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do security officers get of their shift pattern at Securitas?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 23% of people with changing schedules report getting one week notice or less.
- 11% of people with changing schedules report getting two weeks notice.
- 11% of people with changing schedules report getting three weeks notice.
- 55% of people with changing schedules report getting four weeks notice or more.
Based on data from 47 people who took the Breakroom Quiz between August 2022 and July 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do security officers at Securitas worry about hours?
Most people don’t worry about getting enough hours.
How we know this
81% of people report they don’t worry about getting enough hours.Based on data from 67 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do security officers at Securitas get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
48% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 64 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
-
Hard to change shifts
How easy is it for security officers at Securitas to change shifts?
Most people find it hard to change shifts.
How we know this
74% of people report that it’s hard to change shifts if they need to.Based on data from 39 people who took the Breakroom Quiz between July 2022 and July 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for security officers to book a holiday at Securitas?
Most people find it easy to book holiday.
How we know this
78% of people report it’s easy to book holidays.Based on data from 63 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Securitas managers change security officers shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
75% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 63 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for security officers to take sick leave at Securitas?
Some people find it hard to take sick leave.
How we know this
34% of people report that it’s hard to take time off if they are sick.Based on data from 62 people who took the Breakroom Quiz between August 2022 and July 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
-
Only some parents say it’s good
Is working as security officers at Securitas good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
42% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 19 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Good
-
Most people feel treated with respect
Do security officers at Securitas feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
72% of people say they’re treated with respect by their managers.Based on data from 60 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
-
Only some people get proper breaks
Do security officers at Securitas get proper breaks?
Some people don’t get proper breaks.
How we know this
52% of people report that they don’t get to take proper breaks.Based on data from 64 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful for security officers to work at Securitas?
Some people feel stressed here.
How we know this
42% of people say they often feel stressed at work.Based on data from 59 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do security officers at Securitas enjoy their jobs?
Only some people enjoy their job.
How we know this
42% of people report they don’t enjoy their job.Based on data from 48 people who took the Breakroom Quiz between September 2022 and August 2024.
Okay
-
Only some people recommend their team
Do security officers at Securitas recommend working with their team?
Only some people recommend working with their team.
How we know this
43% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 68 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do security officers get enough training when they start at Securitas?
Some people did’t get enough training when they started.
How we know this
42% of people report they didn’t get enough training when they started working here.Based on data from 65 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are security officers given support to progress at Securitas?
Only some people are given support to progress here.
How we know this
In the last year, 67% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 63 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do security officers think Securitas head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 65 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
-
Only some people feel well informed by head office
Do security officers feel well informed about how Securitas is doing?
Only some people feel well informed about how the company is doing.
How we know this
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 63 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Securitas employees say about their job
-
Best thing
Helping visitors and having interesting conversations with customers.
Worst thing
Rude visitors
Securitas Employee, August 2024
-
Best thing
Finnishing time
Worst thing
Things needing done,but never get done or take forever to get done
Securitas Security officer, March 2024
Similar jobs around YO32 9LB
Find more jobs like this
CloseSave 11 hours a week searching for something new. We can get you…
- The pay you’re looking for
- The hours that you need
- Jobs close to where you live
Answer a few simple questions and we’ll find something that’s right for you. (You can get back to this job later.)
No thanks, I want to applyApplying will take you to a different website.
Type in your email to save this job
Close
By signing up you’re agreeing to our terms and conditions and privacy policy.
This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply.