This job is no longer available

Posted 26 days ago

Front of House Team Members

Loungers

About Loungers

Loungers operate two UK chains of all-day bar and restaurants - Lounge and Cosy Club.

Better rated jobs in Bath

Similar jobs in Bath

Better rated jobs around Bath

Job description from Loungers

At Cosy Club, you can expect casual days, vibrant evenings, and weekends where we're the life and soul of the party! From brunch and coffee to dinner and drinks, our guests join us for an experience like no other.

As part of our front of house Floor team, you'll get a competitive and fair hourly rate with

tips

alongside:

A commitment to prioritise your

work life balance - including 2 days off and a weekend off every six weeks Fair rotas

with hours spread fairly and changes kept to a minimum Meals on every shift and paid breaks Mystery Diner bonus

(extra 50p p/h worked that week) Power over your pay with Wagestream Unlimited 50% off staff discount

across both Cosy Club and Lounge Focus on your development and progression and a clear understanding on how you are able to do this Fabulous incentives to win each month - including spa breaks, trips abroad, food and drink hampers and tickets to festivals An invitation to the most talked-about staff party in hospitality- Loungefest!

Most importantly we will ensure you are made to feel welcome at Cosy Club.

We need you to be adaptable, build rapport, and above all be genuine. It's a fast-paced environment and you will need to be the type of person that thrives on this and has a natural gift for hospitality.

If you've had previous experience before great, we want to hear from you! If not, then as long as you have the right attitude and enjoy interacting with new people, this could be a great opportunity for you.

Interested?

Apply today and be part of our growing business!

*Please note we can only employ staff aged 18 or over due to the nature of our business.

Job insights from Breakroom

Waiters and waitresses

Waiters and waitresses serve food and drinks to customers in restaurants and cafes

What you’ll do as a waiter or waitress:

  • Serve food and drink
  • Deal with customers
  • Take payments
  • Be responsible for health and safety
  • Take orders and listen to customers

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Walking
  • Wearing a uniform
  • Anti-social hours
  • Dealing with customers
  • Using a computer

Map

Bath, England, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Loungers pay waitresses enough to live on?

    Most people are not paid a living wage.

    How we know this

    88% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 32 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Loungers pay waitresses market rates?

    Most people are paid above average for their job.

    How we know this

    79% of people are paid above average for the type of work they do.

    Based on data from 34 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 21s get paid less than everyone else

    Do waitresses at Loungers get paid the same regardless of age?

    No, people under the age of 21 get paid less than those above 21.

    See what Loungers pays different age groups

    How we know this

    The average pay of under 21s is less than those who are over 21.

    Based on data from 28 people who took the Breakroom Quiz between May 2022 and May 2024.

  • Good
  • Most people get paid breaks

    Do waitresses at Loungers get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    80% of people say they get paid breaks.

    Based on data from 30 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Loungers pay waitresses sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    97% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 31 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do waitresses at Loungers do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    73% of people report that they don’t do extra unpaid work.

    Based on data from 33 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do waitresses get of their shift pattern at Loungers?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 85% of people with changing schedules report getting one week notice or less.
    • 12% of people with changing schedules report getting two weeks notice.
    • 3% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 34 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do waitresses at Loungers worry about hours?

    Some people worry about getting enough hours.

    How we know this

    64% of people report they worry about getting enough hours.

    Based on data from 33 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do waitresses at Loungers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    45% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 33 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for waitresses at Loungers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    46% of people report that it’s hard to change shifts if they need to.

    Based on data from 28 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for waitresses to book a holiday at Loungers?

    Most people find it easy to book holiday.

    How we know this

    77% of people report it’s easy to book holidays.

    Based on data from 30 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Needs improving
  • Shifts get changed at short notice

    Do Loungers managers change waitresses shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    77% of people say their manager changes their shifts at the last minute.

    Based on data from 30 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for waitresses to take sick leave at Loungers?

    Some people find it hard to take sick leave.

    How we know this

    41% of people report that it’s hard to take time off if they are sick.

    Based on data from 22 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do waitresses work the same number they are contracted for at Loungers?

    Most people work a lot more hours than their contact..

    How we know this

    87% of people report working 8 hours or more than their contract.

    Based on data from 30 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Good
  • Most students say it’s good

    Is waitresses at Loungers job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    78% of students report this is a good place to work if you’re studying.

    Based on data from 18 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do waitresses at Loungers feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    69% of people say they’re treated with respect by their managers.

    Based on data from 29 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do waitresses at Loungers get proper breaks?

    Most people get proper breaks.

    How we know this

    72% of people report that they get to take proper breaks.

    Based on data from 29 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for waitresses to work at Loungers?

    Most people feel stressed here.

    How we know this

    77% of people say they often feel stressed at work.

    Based on data from 30 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do waitresses at Loungers enjoy their jobs?

    Most people enjoy their job.

    How we know this

    79% of people report they enjoy their job.

    Based on data from 29 people who took the Breakroom Quiz between May 2022 and May 2024.

  • Okay
  • Only some people recommend their team

    Do waitresses at Loungers recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    56% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 34 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do waitresses get enough training when they start at Loungers?

    Most people got enough training when they started.

    How we know this

    69% of people report they got enough training when they started working here.

    Based on data from 32 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are waitresses given support to progress at Loungers?

    Only some people are given support to progress here.

    How we know this

    In the last year, 54% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 28 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do waitresses think Loungers head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    75% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 24 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do waitresses feel well informed about how Loungers is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    58% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 31 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Loungers

What Loungers employees say about their job

  • Best thing

    The people and discount

    Worst thing

    Some of the people
    New boss is giving me bad shifts / no shifts and understaffing us

    5.0

    Loungers Barista, June 2024

  • Best thing

    Paid break
    Meal on shift

    Worst thing

    Not being allowed breaks when working less than 9 hours
    Head chef has no respect for employees

    6.0

    Loungers Sous chef, May 2024

See more reviews
  • Best thing

    Discount and the people

    Worst thing

    Long hours and the training

    6.0

    Loungers Junior sous chef, April 2024

  • Best thing

    We get on so well

    Worst thing

    One of the supervisors

    5.5

    Loungers Waitress, April 2024

  • Best thing

    Free food on shift

    Worst thing

    Rely heavily on last minute shifts

    5.5

    Loungers Kitchen assistant, January 2024

  • Best thing

    The free food, the BOH/kitchen staff

    Worst thing

    The snarky comments that constantly get made. The constant worry about either getting a late break or no break

    3.6

    Loungers FOH team member, December 2023

  • Best thing

    people are understanding of what you want to get out of the job, whether it’s part time for extra cash or if you want to work you way up towards a supervisor/manager role

    Worst thing

    any job in hospitality will be stressful at times

    5.0

    Loungers Front of house, April 2023

  • Best thing

    Great team, paid breaks with decent meals and drinks on shift

    Worst thing

    Low pay, physically demanding when it’s busy, time not made for staff to take their breaks, hours very variable

    5.5

    Loungers Front of house, January 2023

  • Best thing

    Fast paced so never bored, get to learn new skills and have training opportunities

    Worst thing

    Physically exhausting and hot in kitchen, can go from good to very bad by just having a bad morning getting there

    6.6

    Loungers Chef, August 2022

  • Best thing

    Decent pay, enough guideance for beginners and plenty of safety guidelines, accurate first experience of student work

    Worst thing

    Lack of communication, e.g. arguements in kitchen, some employees made to fill other people's shoes, in general quite stressful

    4.5

    Loungers Employee, December 2021

  • More reviews from Loungers employees
Get job matches