Reposted 20 days ago

Sales Associate - H.Samuel - Permanent - Full Time

H Samuel
Pay Estimated pay: £9.35-10.55 per hour

Location Sheffield
Contract time Full time, permanent

The Breakroom Take

5.1

Rated 5.1 out of 10, based on 94 employees who took the Breakroom Quiz

See all job reviews

  • Pays all ages fairly
  • Recommended by students
  • Respectful managers

About H Samuel

H. Samuel is a retailer. They sell jewellery, watches and ornaments.

Job description from H Samuel

Our Sales Associates help our customers Celebrate Life & Express Love!

Permanent Sales Associate - Full Time

Our store teams are made up of customer-first people with a real passion for outstanding service, creating amazing experiences and lasting memories for our customers. Our team members work hard to develop outstanding product knowledge and real jewellery expertise that they can share with our customers. 

As a committed and dedicated member of the team, you'll play a key role in helping the store to maintain performance and meet sales targets. As new products are introduced in store, you will build your knowledge to ensure that you can deal with every type of customer enquiry. 

As the face of H. Samuel, we want you to reflect our brand, culture and customers. You certainly won't find our Store team members suited and booted. Instead, we're proud of our team's unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo's, piercings and style!

Your background

You'll have a passion for putting the customer first and creating memorable customer experiences. While you may not specifically have jewellery experience, you will certainly have an interest in jewellery products and brands. A positive, ‘can-do' attitude is essential, with a natural ability for striking up a conversation with a diverse range of customers.

Jewellery, Watch & Gift Retail is truly unique! 

In any of our H. Samuel stores you'll see our knowledgeable team members devote their days to sharing and celebrating special life-changing moments with our customers. We love that we are a key part in making an engagement, a wedding or the celebration of a loved-one's Birthday even more special by ensuring our customers discover the perfect piece to mark the occasion. Ours is an environment like no other. Join us – Be part of something special!

What's next?

When you submit your application, you will be invited to complete a short online assessment. 

If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. 

Successful applicants will be contacted by the store manager inviting you to the final stage interviews. 

We recommend to regularly check your emails to ensure you don't miss any updates with your application.

Your rewards

We offer a competitive salary and benefits, including sales incentives  and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.

What is also really amazing about Signet are the career development opportunities. If you've got potential, we'll help you fulfil it. We've got the training and development programmes in place to really help you make the most of your talent!

Be part of something special!

Signet is the name behind H. Samuel and Ernest Jones.  Together, we have more than 270 stores in the UK and Republic of Ireland.  But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores.  Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. 

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Sheffield

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do H Samuel pay sales assistants enough to live on?

    Most people are not paid a living wage.

    How we know this

    83% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 36 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do H Samuel pay sales assistants market rates?

    Only some people are paid above average for their job.

    How we know this

    48% of people are paid below average for the type of work they do.

    Based on data from 40 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do sales assistants at H Samuel get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what H Samuel pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 47 people who took the Breakroom Quiz between October 2021 and April 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at H Samuel get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    91% of people say they don’t get paid breaks.

    Based on data from 33 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do H Samuel pay sales assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    68% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 28 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do sales assistants at H Samuel do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    52% of people report that they do extra work that they don’t get paid for.

    Based on data from 33 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at H Samuel?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 51% of people with changing schedules report getting one week notice or less.
    • 28% of people with changing schedules report getting two weeks notice.
    • 8% of people with changing schedules report getting three weeks notice.
    • 13% of people with changing schedules report getting four weeks notice or more.

    Based on data from 39 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do sales assistants at H Samuel worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    75% of people report they don’t worry about getting enough hours.

    Based on data from 40 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do sales assistants at H Samuel get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    56% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 39 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for sales assistants at H Samuel to change shifts?

    Some people find it hard to change shifts.

    How we know this

    66% of people report that it’s hard to change shifts if they need to.

    Based on data from 32 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for sales assistants to book a holiday at H Samuel?

    Some people find it hard to book holiday.

    How we know this

    51% of people report it’s hard to book holidays.

    Based on data from 39 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do H Samuel managers change sales assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    62% of people say their manager changes their shifts at the last minute.

    Based on data from 37 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for sales assistants to take sick leave at H Samuel?

    Some people find it hard to take sick leave.

    How we know this

    64% of people report that it’s hard to take time off if they are sick.

    Based on data from 33 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is sales assistants at H Samuel job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    75% of students report this is a good place to work if you’re studying.

    Based on data from 24 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do sales assistants at H Samuel feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    67% of people say they’re treated with respect by their managers.

    Based on data from 36 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do sales assistants at H Samuel get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    42% of people report that they don’t get to take proper breaks.

    Based on data from 36 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for sales assistants to work at H Samuel?

    Some people feel stressed here.

    How we know this

    50% of people say they often feel stressed at work.

    Based on data from 38 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do sales assistants at H Samuel enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    36% of people report they don’t enjoy their job.

    Based on data from 36 people who took the Breakroom Quiz between May 2022 and April 2024.

  • Okay
  • Only some people recommend their team

    Do sales assistants at H Samuel recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    49% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 39 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do sales assistants get enough training when they start at H Samuel?

    Some people did’t get enough training when they started.

    How we know this

    53% of people report they didn’t get enough training when they started working here.

    Based on data from 36 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are sales assistants given support to progress at H Samuel?

    Only some people are given support to progress here.

    How we know this

    In the last year, 56% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 36 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do sales assistants think H Samuel head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    81% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 32 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do sales assistants feel well informed about how H Samuel is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    47% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 34 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at H Samuel

What H Samuel employees say about their job

  • Best thing

    The perks and holidays are really good and the rewards systems (shine with signet) and incentives are always fun, whether set up by our manager or as a district. Our district manager is also amazing and laid back but still knows how to make sure everyone is on target. There's many support systems through the company along with mental health support and 2 vouchers per year to help us buy clothes. Everyone is supportive of eachother

    Worst thing

    There is a lot of training to work there. Learning all about different watch functions and metals and safety too especially to do with theft and shoplifting. There is a lot of revising to do for it and it takes a lot of time to get used to things, but you get used to the routine after a while. The job I would recommend, in terms of under 18s, to students who are more academic since it really helps with revision techniques and study systems

    9.4

    H Samuel Sales associate, February 2024

  • Best thing

    Building a relationship with customers to deliver what they want.
    Learning and mastering information in order to do the above.

    Worst thing

    Staff shortages mean there's not enough staff in store.
    Head office sets too many tasks which we cannot complete in the time frame if we want to prioritize serving customers.

    3.7

    H Samuel Sales associate, July 2022

See more reviews
  • Best thing

    The team are amazing, staff discounts, part time positions and they hire a lot of students

    Worst thing

    Management

    Rotas are changed a day before and days requested off are often dismissed and ignored

    Holidays have to be booked at the start of the year and go down in the list of when you joined (you could be left with none of the holidays you want)

    Talked bad about for calling in and not supported

    Often you'll end up staying later and won't be paid for the time

    The job is stressful and there is no support given by the manager

    Turns out vet is extremely high and training is poor

    2.3

    H Samuel Employee, July 2022

  • Best thing

    The customers
    The range of products
    The staff discount

    Worst thing

    The amount of stress they put on staff to sell add ons

    4.1

    H Samuel Supervisor, February 2022

  • Best thing

    Discount, staff are the best, management are the best, when you get a lovely customer

    Worst thing

    Hours you get being based on performance, extremely rude customers sometimes. Targets shouldn’t be as high as they are

    8.2

    H Samuel Sales assistant, February 2022

  • Best thing

    Helps advance knowledge and skills in a variety of areas and the interaction with nice customers is always good!

    Worst thing

    Underpaid (minimum wage), not paid for breaks, over worked, targeted on everything you do and are constantly told what you are failing at, the more competent you are the more responsibility you are given for the same wage. Finally the job description of “sales associate” is the bare minimum of what we do, it should be a a skilled job. Can do easier work at other companies for more money and less stress.

    2.1

    H Samuel Sales associate, February 2022

  • Best thing

    Get to sell engagement rings which is fun

    Worst thing

    They don’t care about physical or mental health at all
    They only care about sales
    Treat you like rubbish but expect you to be happy with that
    Expect you to work holidays without complaining or being able to book time off

    1.2

    H Samuel Sales assistant, December 2021

  • Best thing

    Work colleagues

    Worst thing

    Management treatment and what is expected to be delivered against what realistically can be delivered

    4.2

    H Samuel Employee, July 2021

  • Best thing

    People I work with

    Worst thing

    Customers complaints

    6.4

    H Samuel Sales assistant, March 2021

  • Best thing

    Team in my store and the district

    Worst thing

    Falling behind on sales

    6.2

    H Samuel Step up sales associate, October 2019

  • More reviews from H Samuel employees

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