This job is no longer available

Posted 30 days ago

Team Leader

Card Factory

About Card Factory

Card Factory is a retailer. They sell greetings cards, wrapping paper, gifts and balloons.

Similar jobs around PO3 5NP

Job description from Card Factory

Overview

Job Introduction


Location: Portsmouth Ocean Retail Park PO3 5NP

Contracted Hours Available: 12

Main Responsibilities


We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

  • You will be as passionate about celebrating our customers’ life moments as we are.
  • Is customer centric with a passion for driving excellence service.
  • You will be able to demonstrate a good leadership skills
  • Positive forward thinking approach.
  • Is comfortable reviewing store performance data.
  • Commercially minded.
  • Is an engaging and enthusiastic team player.

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey. 

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.

Benefits

  • Pension
  • 15% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym membership, mobile phone contracts, and car leasing
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies, please.

Sportswift Ltd T/A Card Factory

Job insights from Breakroom

Retail and sales supervisors

Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail and sales supervisor

  • Support the retail manager
  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

Portsmouth, PO3 5NP

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Card Factory pay team leaders enough to live on?

    Most people are not paid a living wage.

    How we know this

    90% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 30 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Card Factory pay team leaders market rates?

    Most people are paid less than average for their job.

    How we know this

    100% of people are paid below average for the type of work they do.

    Based on data from 35 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do team leaders at Card Factory get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 33 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Card Factory pay team leaders sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    97% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 30 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do team leaders at Card Factory do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    72% of people report that they don’t do extra unpaid work.

    Based on data from 32 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do team leaders get of their shift pattern at Card Factory?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 17% of people with changing schedules report getting one week notice or less.
    • 11% of people with changing schedules report getting two weeks notice.
    • 46% of people with changing schedules report getting three weeks notice.
    • 26% of people with changing schedules report getting four weeks notice or more.

    Based on data from 35 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do team leaders at Card Factory worry about hours?

    Some people worry about getting enough hours.

    How we know this

    57% of people report they worry about getting enough hours.

    Based on data from 35 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do team leaders at Card Factory get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    50% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 34 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for team leaders at Card Factory to change shifts?

    Some people find it hard to change shifts.

    How we know this

    38% of people report that it’s hard to change shifts if they need to.

    Based on data from 26 people who took the Breakroom Quiz between January 2023 and May 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for team leaders to book a holiday at Card Factory?

    Most people find it easy to book holiday.

    How we know this

    78% of people report it’s easy to book holidays.

    Based on data from 32 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Needs improving
  • Shifts get changed at short notice

    Do Card Factory managers change team leaders shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    77% of people say their manager changes their shifts at the last minute.

    Based on data from 30 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for team leaders to take sick leave at Card Factory?

    Some people find it hard to take sick leave.

    How we know this

    38% of people report that it’s hard to take time off if they are sick.

    Based on data from 29 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most parents say it’s good

    Is working as team leaders at Card Factory good if you have caring responsibilities?

    Most parents and carers say this is a good place to work.

    How we know this

    73% of people who care for a child or other relative report this is a good place to work.

    Based on data from 11 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do team leaders at Card Factory feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    77% of people say they’re treated with respect by their managers.

    Based on data from 30 people who took the Breakroom Quiz between January 2023 and May 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do team leaders at Card Factory get proper breaks?

    Most people get proper breaks.

    How we know this

    70% of people report that they get to take proper breaks.

    Based on data from 30 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for team leaders to work at Card Factory?

    Most people feel stressed here.

    How we know this

    76% of people say they often feel stressed at work.

    Based on data from 33 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do team leaders at Card Factory enjoy their jobs?

    Most people enjoy their job.

    How we know this

    70% of people report they enjoy their job.

    Based on data from 30 people who took the Breakroom Quiz between January 2023 and May 2024.

  • Okay
  • Only some people recommend their team

    Do team leaders at Card Factory recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    51% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 35 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do team leaders get enough training when they start at Card Factory?

    Some people did’t get enough training when they started.

    How we know this

    47% of people report they didn’t get enough training when they started working here.

    Based on data from 30 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are team leaders given support to progress at Card Factory?

    Only some people are given support to progress here.

    How we know this

    In the last year, 41% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 29 people who took the Breakroom Quiz between January 2023 and May 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do team leaders think Card Factory head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    87% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 30 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do team leaders feel well informed about how Card Factory is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    48% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 33 people who took the Breakroom Quiz between June 2023 and May 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Card Factory

What Card Factory employees say about their job

  • Best thing

    My team, I love the team I work with.

    Worst thing

    Pay and management. Company I'd to much on the money money money and not staff

    2.1

    Card Factory Team leader, April 2024

  • Best thing

    the colleuges help

    Worst thing

    standing all day

    6.8

    Card Factory Employee, January 2024

See more reviews
  • Best thing

    We have an amazing team, wonderful customers and have a good degree of freedom in store layout etc

    Worst thing

    Extremely underpaid and small contracts for management, especially middle management who are barely above minimum. Some stores have deputy managers and assistant managers who get paid more on higher contracts but do the exact same job as me, my store just makes slightly less.

    8.2

    Card Factory Team leader, January 2024

  • Best thing

    it's not too much work. it's the best kind of a job.

    Worst thing

    the supervisors can be very mean and can leave all the work up to you at times instead of helping out

    3.9

    Card Factory Employee, March 2023

  • Best thing

    - easy shifts
    - hardly any rude customers

    Worst thing

    - my manager was so horrible, type of person where she spoke to you. On her bad days she wouldn’t even speak to you, I only felt not stressed when she wasn’t there.
    - was also harassed by my manager if i was caught not doing something, was once told of for not doing something after I had just stood up from refilling, literally just moved away from it and was looking to see if it all looked okay (this is all obviously personal experience)
    - also had no staff room
    - boring shifts

    4.7

    Card Factory Sales assistant, December 2022

  • Best thing

    It’s a face paced environment, some of the best things is the customers! One special moment can brighten your day! The work family also makes things more enjoyable

    Worst thing

    How much you do for what you get paid for, you find yourself often working incredibly hard multitasking and breaking a sweat, card factory workers are grafters but sometimes it can get too much and there is a lot of expectations to keep in a short and busy period of time

    5.0

    Card Factory Sales assistant, July 2022

  • Best thing

    The people I work with

    Worst thing

    The deadlines, the lack of health and safety, the complete disregard for the health and well-being of the staff

    6.4

    Card Factory Sales assistant, March 2022

  • Best thing

    Fun and fast paced job to have always something happening and changing for the better of the customer and employee.

    Worst thing

    Complaints aren't dealt with quickly enough

    5.0

    Card Factory Employee, September 2021

  • Best thing

    Great team to work with, everyone tried to help where they can including managers.

    Worst thing

    Managers can’t do anything about people who always phone in sick and never turn up. Head office expects you to survive on a 4 hour minimum wage contract, they don’t understand the amount of effort and work it takes to keep a store running nor do they see the abuse we have to take from customers.

    5.5

    Card Factory Sales assistant, June 2021

  • Best thing

    My manager is great and we have a good team. I can change shifts if urgent

    Worst thing

    Big workload, sometimes picking up other people's slack

    6.8

    Card Factory Keyholder/supervisor, August 2020

  • More reviews from Card Factory employees
Get job matches