Reposted 9 days ago

Administrator (PT 30hrs) (11519)

Watches Of Switzerland
Pay No pay info

Location London, ENG, SW1A 2

The Breakroom Take

6.4

Rated 6.4 out of 10, based on 86 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Respectful managers
  • Proper breaks

About Watches Of Switzerland

Watches Of Switzerland is a luxury watch retailer.

Job description from Watches Of Switzerland

Do you have previous experience in an administrative role?

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

Our Showroom Administrators are passionate about what they do! A team player with a keen eye for detail you will ensure all areas of administration within the showroom are kept in line with company procedures. Assisting the Showroom Manager, you will play a key role in making sure the showroom runs efficiently through effective processing and adherence to our administrative and security obligations. Also helping out on the sales floor when required you will develop and continually update your product knowledge and jewellery expertise and share your passion about our fantastic products.

About You

  • Exceptional communication and interpersonal skills.
  • Experience within hospitality or luxury retail.
  • Ability to build rapport and long-lasting relationships with clients.
  • A great understanding of what an exceptional client experience looks like.
  • Experience of working within a high performing team.
  • Excellent organisational skills.

About Us

With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.

Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

  • Holiday Purchase Scheme
  • 24/7 Employee Assistance Programme
  • 24/7 Virtual GP service
  • Share Save Scheme
  • Enjoy your Birthday Off
  • Free Wellbeing Tools
  • Generous Discount Scheme
  • Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.

Map

London, ENG, SW1A 2

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Watches Of Switzerland pay a living wage?

    Most people are paid a living wage.

    How we know this

    94% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 48 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Watches Of Switzerland pay market rates?

    Most people are paid above average for their job.

    How we know this

    90% of people are paid above average for the type of work they do.

    Based on data from 40 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Watches Of Switzerland get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    85% of people say they don’t get paid breaks.

    Based on data from 46 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Good
  • Most people get sick pay

    Do Watches Of Switzerland pay sick pay?

    Yes. Most people get proper sick pay.

    How we know this

    78% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 41 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at Watches Of Switzerland do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    45% of people report that they do extra work that they don’t get paid for.

    Based on data from 31 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Watches Of Switzerland?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 19% of people with changing schedules report getting one week notice or less.
    • 19% of people with changing schedules report getting two weeks notice.
    • 28% of people with changing schedules report getting three weeks notice.
    • 34% of people with changing schedules report getting four weeks notice or more.

    Based on data from 32 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Watches Of Switzerland worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    94% of people report they don’t worry about getting enough hours.

    Based on data from 17 people who took the Breakroom Quiz between July 2022 and July 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Watches Of Switzerland workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    40% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 35 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Watches Of Switzerland workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    40% of people report that it’s hard to change shifts if they need to.

    Based on data from 42 people who took the Breakroom Quiz between July 2022 and July 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Watches Of Switzerland?

    Most people find it easy to book holiday.

    How we know this

    76% of people report it’s easy to book holidays.

    Based on data from 45 people who took the Breakroom Quiz between July 2023 and June 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Watches Of Switzerland managers change shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    46% of people say their manager changes their shifts at the last minute.

    Based on data from 35 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it to take sick leave at Watches Of Switzerland?

    Most people find it easy to take sick leave.

    How we know this

    71% of people report that it’s easy to take time off if they are sick.

    Based on data from 45 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Watches Of Switzerland feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    82% of people say they’re treated with respect by their managers.

    Based on data from 45 people who took the Breakroom Quiz between July 2023 and June 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at Watches Of Switzerland get proper breaks?

    Most people get proper breaks.

    How we know this

    68% of people report that they get to take proper breaks.

    Based on data from 47 people who took the Breakroom Quiz between July 2023 and June 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Watches Of Switzerland?

    Most people feel stressed here.

    How we know this

    72% of people say they often feel stressed at work.

    Based on data from 46 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Watches Of Switzerland enjoy their jobs?

    Most people enjoy their job.

    How we know this

    72% of people report they enjoy their job.

    Based on data from 43 people who took the Breakroom Quiz between July 2023 and July 2024.

  • Okay
  • Only some people recommend their team

    Do people at Watches Of Switzerland recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    65% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 51 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Watches Of Switzerland?

    Some people did’t get enough training when they started.

    How we know this

    47% of people report they didn’t get enough training when they started working here.

    Based on data from 47 people who took the Breakroom Quiz between July 2023 and June 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Watches Of Switzerland?

    Only some people are given support to progress here.

    How we know this

    In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 36 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Watches Of Switzerland head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    78% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 41 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Watches Of Switzerland is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    36% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 47 people who took the Breakroom Quiz between July 2023 and July 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Watches Of Switzerland

What Watches Of Switzerland employees say about their job

  • Best thing

    Selling, team, benefits, brand

    Worst thing

    High targets, sometimes long hours with not much to do

    9.7

    Watches Of Switzerland Supervisor, October 2023

  • Best thing

    Career progression

    Worst thing

    Very boring & can feel unfulfilling

    7.0

    Watches Of Switzerland Employee, September 2023

See more reviews
  • Best thing

    location

    Worst thing

    low pay, difficult to make bonuses, long hours, always short-staffed, don't always have stock

    6.0

    Watches Of Switzerland Sales associate, September 2023

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