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Posted 25 days ago

Sous Chef - Part time. Evenings and weekends. £12.15ph tips, paid breaks, Holiday

Grosvenor Casinos

About Grosvenor Casinos

Grosvenor Casinos is a casino chain.

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Job description from Grosvenor Casinos

Job Description

Grosvenor Casino, Stoke

Sous Chef to work under an experienced Head Chef in a busy kitchen.

The Sous Chef will have the ability to assist with the running of the kitchen and will identify and conduct training needs, and understand company compliance procedures. They will be able to run the kitchen during service, and will maintain standards to the level required. They will be aware of the ordering of goods and have knowledge of suppliers. They will identify and report broken or faulty equipment and ensure safe working practices are followed. They will take responsibility during External Hygiene Audits and will action any subsequent recommendations. They will demonstrate safe and structured training for all staff and have an awareness of all the job roles for their team members.

Key Task Area – Customer Service · To provide an appropriate and proactive level of service to meet the needs of the catering department and customer requirements. · To have a courteous and appropriate telephone manner if and when required to use the telephone. · Ensure that professional respect and courtesy is maintained within the Catering environment and any concerns are communicated appropriately to the line manager. · Through regular communications by your line manager, and local notice boards, have an awareness of all promotions and activities in the casino.

Key Task Area – Technical Skills · In the absence of the Head Chef / Senior Sous Chef, liaise with Restaurant Manager. · To control service during Head Chef / Senior Sous Chef absence. · To assist with stocktakes. · Recognise and rectify consistency concerns within the food production. · To have full knowledge of ordering procedures. · To control and minimise wage costs suitable to the operation. · Once trained, have an awareness of knife usage and safety.

Key Task Area – Compliance and Administration · Ensure storage and dating/stock rotation is in line with company procedures and policies. · To be able to use all kitchen equipment effectively. · To report faulty equipment, plant machinery and utensils and ensure repairs are completed expediently. · Ability to understand and follow safety procedures. · Knowledge of outside contractors for kitchen maintenance. · Ensure security of kitchen and fridges at closing. · Ensure working areas are maintained in a clean, tidy and hygienic condition with health & hygiene / health & safety and company procedures / policies all adhered to. · Report any faults or defects and following up outstanding or re-occurring problems. · To have full understanding and knowledge of the HACCPs and advise of faults in processes. · Ensure a good working relationship is maintained with suppliers. · To uphold the company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures.

Key Task Area – Planning and Leadership · Support and assist Senior Chef in management and organisation of kitchen. · Supervise kitchen operation to ensure outgoing food is of a consistently high standard. · To effectively communicate with all members of the kitchen brigade ensuring appropriate people management skills. · To compile departmental staff rotas in the absence of the Head Chef / Senior Sous Chef.

Key Task Area – Development · Train staff to required standard of food production by Head Chef and company expectations. · To actively promote ideas to improve business levels. · To be conversant with industry trends and adapt. · To ensure all delegated duties are completed to company expectations within the allotted time frame. · When able to, attend industry trade shows to be familiar with technological advancements. · Through training ensure costs are minimised and understand the cost implications for example: food wastage, date rotation and breakages. · To recognise the importance of teamwork and group dynamics, building and maintaining effective working relationships within the team. · To adopt a positive and flexible attitude to changing department priorities and procedures, including any required shift changes as a result of sickness or holiday that are communicated and consulted upon with you and your line manager. · To review your own performance at probationary reviews and annual appraisal and actively be responsible for your development needs.

Job insights from Breakroom

Chefs

Chefs prepare and cook food in restaurants, hotels and bars.

#### What you’ll do as a chef:

  • Plan meals
  • Prepare and cook food
  • Purchase food and look after a budget
  • Be responsible for the hygiene and safety of food served

#### Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Wearing a uniform
  • Cleaning
  • Anti-social hours

Map

Stoke

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Grosvenor Casinos pay a living wage?

    Most people are paid a living wage.

    How we know this

    77% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 62 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Grosvenor Casinos pay market rates?

    Most people are paid above average for their job.

    How we know this

    74% of people are paid above average for the type of work they do.

    Based on data from 46 people who took the Breakroom Quiz between June 2022 and June 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 21s get paid less than everyone else

    Do Grosvenor Casinos pay the same regardless of age?

    No, people under the age of 21 get paid less than those above 21.

    See what Grosvenor Casinos pays different age groups

    How we know this

    The average pay of under 21s is less than those who are over 21.

    Based on data from 89 people who took the Breakroom Quiz between July 2022 and June 2024.

  • Good
  • Most people get paid breaks

    Do workers at Grosvenor Casinos get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    99% of people say they get paid breaks.

    Based on data from 67 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Grosvenor Casinos pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    77% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 62 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at Grosvenor Casinos do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    70% of people report that they don’t do extra unpaid work.

    Based on data from 60 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Grosvenor Casinos?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 19% of people with changing schedules report getting one week notice or less.
    • 51% of people with changing schedules report getting two weeks notice.
    • 26% of people with changing schedules report getting three weeks notice.
    • 3% of people with changing schedules report getting four weeks notice or more.

    Based on data from 68 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Grosvenor Casinos worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    91% of people report they don’t worry about getting enough hours.

    Based on data from 53 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Grosvenor Casinos workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    49% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 63 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Grosvenor Casinos workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    63% of people report that it’s hard to change shifts if they need to.

    Based on data from 54 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Grosvenor Casinos?

    Most people find it easy to book holiday.

    How we know this

    84% of people report it’s easy to book holidays.

    Based on data from 62 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Grosvenor Casinos managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    70% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 66 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Grosvenor Casinos?

    Some people find it hard to take sick leave.

    How we know this

    44% of people report that it’s hard to take time off if they are sick.

    Based on data from 62 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some students say it’s good

    Is a Grosvenor Casinos job good for students?

    Only some students say this is a good place to work if you’re studying.

    How we know this

    44% of students report this isn’t a good place to work if you’re studying.

    Based on data from 18 people who took the Breakroom Quiz between August 2022 and June 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Needs improving
  • Most parents say it’s bad

    Is working at Grosvenor Casinos good if you’re a parent or carer?

    Most parents and carer say this is a bad place to work.

    How we know this

    84% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 25 people who took the Breakroom Quiz between July 2022 and May 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do people at Grosvenor Casinos feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    36% of people say they’re not treated with respect by their managers.

    Based on data from 58 people who took the Breakroom Quiz between July 2023 and June 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Grosvenor Casinos get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    37% of people report that they don’t get to take proper breaks.

    Based on data from 63 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Grosvenor Casinos?

    Most people feel stressed here.

    How we know this

    76% of people say they often feel stressed at work.

    Based on data from 66 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Grosvenor Casinos enjoy their jobs?

    Most people enjoy their job.

    How we know this

    67% of people report they enjoy their job.

    Based on data from 49 people who took the Breakroom Quiz between June 2023 and June 2024.

  • Okay
  • Only some people recommend their team

    Do people at Grosvenor Casinos recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    63% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 68 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do people get enough training when they start at Grosvenor Casinos?

    Most people got enough training when they started.

    How we know this

    74% of people report they got enough training when they started working here.

    Based on data from 66 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Grosvenor Casinos?

    Only some people are given support to progress here.

    How we know this

    In the last year, 42% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 60 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Grosvenor Casinos head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 64 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Grosvenor Casinos is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    53% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 59 people who took the Breakroom Quiz between June 2023 and June 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Grosvenor Casinos

What Grosvenor Casinos employees say about their job

  • Best thing

    Normally Amazing Co-workers and Management.

    Understanding Family and Mental Health commitments.

    Good Benefits.

    Fun Environment Generally.

    3 days off a week.

    Progression available.

    Extra £1 after 00:00 to 07:00 a hour.

    Pays all staff the same wage no matter the age for roles and departments.

    Management Roles get Free BUPA and other benefits.

    Christmas Gifts and Birthday meals.

    Caring management and good work ethics.

    Mental health assistants available.

    Overtime and over 50 hours, paid time and a half but over December it is paid after 40 hours.

    Constant development and changing environment.

    Worst thing

    Strict rules applied even outside the working Environment and on your social life. (No socialising with customers outside working hours without written consent.)

    Long hours (10 hour shifts x 4 a week.)

    Pay is average or just above average for industry in city but way to low compared to requirements, expectations, stress levels and sacrifice of social life.

    Generally all night shifts.

    Exhausting Physically and Mentally Work Load.

    Shift work so no set hours generally but do try work with your availability and can have 6 to 8 shifts in a row. Especially after paid time off.

    Weekend work.

    Difficult, Stressful and Rude Customers and Situations.

    Difficult training course for new croupiers.

    Repetitive style of work (Spinning balls, dealing cards and changing chips.) Can cause injuries like Repetitive strains and back, hips and shoulders pain.

    8.0

    Grosvenor Casinos Employee, December 2023

  • Best thing

    Nice place to work, staff, management

    Worst thing

    Poor social life, stressful job when it comes to do change over

    9.4

    Grosvenor Casinos Employee, December 2023

See more reviews
  • Best thing

    The social interaction, the friendliness of the staff and the food

    Worst thing

    Treatment off of Management and customers, you get treated like complete nobody's. The inconsistency of rotas, 8 Hour turn arounds and constant stress.

    5.5

    Grosvenor Casinos Employee, July 2023

  • Best thing

    The people and it’s exciting and fun

    Worst thing

    Unclean, not Sanitary

    6.1

    Grosvenor Casinos Employee, June 2023

  • Best thing

    Job involves a lot of mental maths and thinking so always keeps me busy. Most colleagues are really friendly and helpful.
    Get regular 20 min breaks.

    Worst thing

    Have to deal with drunk or rude customers. Can be very stressful when on a busy table. Can take a long period of time to move up and be promoted.

    6.7

    Grosvenor Casinos Employee, June 2022

  • Best thing

    It’s different every day

    Worst thing

    No one cares about the little people

    5.0

    Grosvenor Casinos Employee, April 2021

  • Best thing

    Comfort in how long I’ve worked there

    Worst thing

    Dealing with abuse

    5.0

    Grosvenor Casinos Casino manager, March 2021

  • Best thing

    Days off mid week when places are quiet

    Worst thing

    Working nights and compulsory Saturday shifts. Dealing with moronic staff members. Drunk customers. Customers always trying to get free things.

    6.4

    Grosvenor Casinos Gaming supervisor, August 2020

  • Best thing

    Hours I work

    Worst thing

    The public who cannot handle their losses leading to abuse

    7.1

    Grosvenor Casinos Casino dealer, July 2020

  • Best thing

    The team I work with

    Worst thing

    Being a number, not an individual

    6.1

    Grosvenor Casinos Casino manager, May 2020

  • More reviews from Grosvenor Casinos employees
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