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Reposted 24 days ago

EE Shop Assistant (Hiring Immediately)

EE

About EE

EE is a mobile network operator and internet service provider.

Similar jobs around ST1 1LS

Job description from EE

##

**Retail Advisor**

**Working Hours – 14 hours per week**

**Location – Hanley**

**£12.34 ph plus 20% on target commission**

##

Everyone’s welcome at an EE store. This is somewhere you can bring yourself to
work because the things that make you different, are the things that help you
to make better connections with our customers and help them find the right
products and services.

If you’re a curious person who enjoys asking questions and getting to know
people, then this could be the role for you. Maybe you have a wealth of
experience from navigating challenging situations, or maybe you have the
resilience from raising a family? If so, you have the transferrable skills to
succeed in a Retail Advisor role with EE.

You don’t need specific experience to apply. We’ll give you all the training
you need to be the face of our brand – You just need to bring your personality
and soon you’ll be talking to customers and building lasting relationships.

##

**What’s in it for you?**

* A great starting salary of £12.34, plus an uncapped commission scheme
* Huge discounts off EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
* Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
* Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
* Volunteering days, so you can give back to your local community.
* Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and
tailored training to help you build a lasting career. What are you waiting
for?

**_#LI-ONSITE_**


Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

#### What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

#### Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Hanley, Stoke-on-Trent, ST1 1LS

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do EE pay customer advisors enough to live on?

    Some people are not paid a living wage.

    How we know this

    39% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 44 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do EE pay customer advisors market rates?

    Only some people are paid above average for their job.

    How we know this

    43% of people are paid below average for the type of work they do.

    Based on data from 47 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do customer advisors at EE get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what EE pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 58 people who took the Breakroom Quiz between May 2022 and May 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do customer advisors at EE get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    91% of people say they don’t get paid breaks.

    Based on data from 44 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do EE pay customer advisors sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    55% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 42 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do customer advisors at EE do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    39% of people report that they do extra work that they don’t get paid for.

    Based on data from 41 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do customer advisors get of their shift pattern at EE?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 21% of people with changing schedules report getting one week notice or less.
    • 13% of people with changing schedules report getting two weeks notice.
    • 13% of people with changing schedules report getting three weeks notice.
    • 52% of people with changing schedules report getting four weeks notice or more.

    Based on data from 67 people who took the Breakroom Quiz between May 2022 and May 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do customer advisors at EE worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    91% of people report they don’t worry about getting enough hours.

    Based on data from 57 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do customer advisors at EE get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    45% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 42 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for customer advisors at EE to change shifts?

    Some people find it hard to change shifts.

    How we know this

    63% of people report that it’s hard to change shifts if they need to.

    Based on data from 30 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for customer advisors to book a holiday at EE?

    Some people find it hard to book holiday.

    How we know this

    42% of people report it’s hard to book holidays.

    Based on data from 45 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do EE managers change customer advisors shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    82% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 39 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for customer advisors to take sick leave at EE?

    Some people find it hard to take sick leave.

    How we know this

    45% of people report that it’s hard to take time off if they are sick.

    Based on data from 42 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is customer advisors at EE job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    100% of students report this is a good place to work if you’re studying.

    Based on data from 18 people who took the Breakroom Quiz between December 2021 and October 2023.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Good
  • Most parents say it’s good

    Is working as customer advisors at EE good if you have caring responsibilities?

    Most parents and carers say this is a good place to work.

    How we know this

    70% of people who care for a child or other relative report this is a good place to work.

    Based on data from 23 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do customer advisors at EE feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    80% of people say they’re treated with respect by their managers.

    Based on data from 45 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do customer advisors at EE get proper breaks?

    Most people get proper breaks.

    How we know this

    76% of people report that they get to take proper breaks.

    Based on data from 45 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for customer advisors to work at EE?

    Most people feel stressed here.

    How we know this

    79% of people say they often feel stressed at work.

    Based on data from 43 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do customer advisors at EE enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    44% of people report they don’t enjoy their job.

    Based on data from 39 people who took the Breakroom Quiz between May 2023 and May 2024.

  • Okay
  • Only some people recommend their team

    Do customer advisors at EE recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    50% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 48 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do customer advisors get enough training when they start at EE?

    Most people got enough training when they started.

    How we know this

    67% of people report they got enough training when they started working here.

    Based on data from 45 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are customer advisors given support to progress at EE?

    Only some people are given support to progress here.

    How we know this

    In the last year, 53% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 43 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do customer advisors think EE head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    71% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 42 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do customer advisors feel well informed about how EE is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    80% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 44 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at EE

What EE employees say about their job

  • Best thing

    The pay for a student is great and is relatively ok for how many holidays are given to you

    Worst thing

    The management is hostile towards uni students due to the lack of flexibility in scheduling for shifts due to uni timetables. If your struggling meeting targets management will find a reason to heavily criticise your work and performance without providing ample training or support

    1.9

    EE Employee, April 2024

  • Best thing

    Getting to help people

    Worst thing

    Emergency Leave / Sickness is quite diffiuclt to get when needed - feels like a punishment when returning to work.

    8.0

    EE Employee, January 2024

See more reviews
  • Best thing

    The flexibility, the people you work with and the pay structure and benefits.

    Worst thing

    The managers who often lack compassion, very statistic driven company that leads to micromanagement. And having to book annual leave sometimes 6+ months in advance.

    6.4

    EE Customer service representative, December 2023

  • Best thing

    The fact that everyday if different and I love some of the conversations I get to have

    Worst thing

    Being shouted at on a daily basis, my manager, the fact everything I do is getting watched

    1.5

    EE Customer advisor, December 2023

  • Best thing

    The part time hours work well around being the main caregiver to my children

    Worst thing

    It’s a bit repetitive

    7.8

    EE Employee, July 2023

  • Best thing

    The customers

    Worst thing

    The managers higher up are really out of touch from what actually happens at an advisor level. Its pretty much impossible to book holiday, it's easy enough to book holiday through the online system but useless when there isn't enough annual leave to book off a day even 18 months in the future.

    7.3

    EE Customer advisor, June 2022

  • Best thing

    Incentives, commission and you are well looked after especially when it comes to wellbeing.

    Worst thing

    I do travel back and fore to work which works out around a 4 hour round trip 4 days a week.

    6.4

    EE Customer advisor, May 2022

  • Best thing

    Helping elderly customers when they need to use their phones or helping in what they need

    Worst thing

    Getting mistreated by few customers because of your gender/age/authority level

    8.0

    EE Sales advisor, December 2021

  • Best thing

    Company treat us very well, a lot of perks and benefits

    Worst thing

    Very specific processes and high standards and targets, customers can also be horrible at times

    8.0

    EE Customer Service Representative, March 2021

  • Best thing

    They are the first employer who cared about my mental health and arranged private treatment while I was waiting for NHS secondary care treatment to start.

    Worst thing

    The knowledge base system is sometimes frustrating to navigate.

    8.0

    EE Customer contact advisor, October 2019

  • More reviews from EE employees
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