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Senior Pensions Administrator

Tesco
No pay info

Shire Park, Kestral Way, Welwyn Garden City, AL7 1GA
Full time

The Breakroom Take

6.5

Rated 6.5 out of 10, based on 9,242 employees who took the Breakroom Quiz

See all job reviews

  • Pays all ages fairly
  • Recommended by students
  • Respectful managers
  • Proper breaks

About Tesco

Tesco is the largest supermarket chain in the UK.

Job description from Tesco

You will be responsible for supporting the Administration team in delivering technical administration cases and calculations across a defined Benefit Scheme

The Hiring Manager for this vacancy is Anita Watkins


  • Completing calculations and managing correspondence for members ensuring that they are completed within SLA.
  • Completing calculations and managing correspondence for high earners including legislative controls for protection.
  • Completing QA checks on colleague communications from a pension technical and legislative perspective.
  • Updating and reconciling of worklists to ensure compliance.
  • Reviewing transfer cases ensuring compliance with regulations.
  • Responding to email correspondence and management of team email inboxes.
  • Assisting auditors with any queries they may have during the annual audit.
  • Completing and reviewing complex member calculations ensuring all calculation SLA's are maintained.
  • Reviewing complaint/Historic pension transfer cases Authorisation of daily payments.
  • Supporting all processes to maintain compliance and minimise escalations and complaints.
  • Providing support and testing for cyclic projects and key projects.
  • Support team in PMI exams Taking the initiative to improve processes and drive efficiency.

Map

Shire Park, Kestral Way, Welwyn Garden City, AL7 1GA

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Tesco pay a living wage?

    Most people are paid a living wage.

    How we know this

    96% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 258 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Tesco pay market rates?

    Most people are paid above average for their job.

    How we know this

    90% of people are paid above average for the type of work they do.

    Based on data from 274 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do Tesco pay the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Tesco pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 434 people who took the Breakroom Quiz between June 2023 and June 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Tesco get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    95% of people say they don’t get paid breaks.

    Based on data from 293 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Tesco pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    77% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 265 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at Tesco do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    76% of people report that they don’t do extra unpaid work.

    Based on data from 272 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Tesco?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 35% of people with changing schedules report getting one week notice or less.
    • 20% of people with changing schedules report getting two weeks notice.
    • 19% of people with changing schedules report getting three weeks notice.
    • 26% of people with changing schedules report getting four weeks notice or more.

    Based on data from 167 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Tesco worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    71% of people report they don’t worry about getting enough hours.

    Based on data from 278 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Tesco workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    40% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 266 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Tesco workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    49% of people report that it’s hard to change shifts if they need to.

    Based on data from 201 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Tesco?

    Most people find it easy to book holiday.

    How we know this

    73% of people report it’s easy to book holidays.

    Based on data from 266 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Tesco managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    72% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 275 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Tesco?

    Some people find it hard to take sick leave.

    How we know this

    40% of people report that it’s hard to take time off if they are sick.

    Based on data from 253 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is a Tesco job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    90% of students report this is a good place to work if you’re studying.

    Based on data from 145 people who took the Breakroom Quiz between December 2023 and June 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working at Tesco good if you’re a parent or carer?

    Only some parents and carer say this is a good place to work.

    How we know this

    39% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 134 people who took the Breakroom Quiz between December 2023 and June 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Tesco feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    75% of people say they’re treated with respect by their managers.

    Based on data from 256 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at Tesco get proper breaks?

    Most people get proper breaks.

    How we know this

    76% of people report that they get to take proper breaks.

    Based on data from 280 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at Tesco?

    Some people feel stressed here.

    How we know this

    60% of people say they often feel stressed at work.

    Based on data from 282 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do people at Tesco enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    41% of people report they don’t enjoy their job.

    Based on data from 233 people who took the Breakroom Quiz between March 2024 and June 2024.

  • Okay
  • Only some people recommend their team

    Do people at Tesco recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    46% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 301 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Tesco?

    Some people did’t get enough training when they started.

    How we know this

    34% of people report they didn’t get enough training when they started working here.

    Based on data from 288 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Tesco?

    Only some people are given support to progress here.

    How we know this

    In the last year, 56% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 257 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Tesco head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 262 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Tesco is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    50% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 275 people who took the Breakroom Quiz between March 2024 and June 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Tesco

What Tesco employees say about their job

  • Best thing

    you can relay on your colleagues and ask for help, everyone is really friendly.

    Worst thing

    given less contacted hours and always relying on over time all the time.

    7.3

    Tesco Stock controller, June 2024

  • Best thing

    I have made lots of lifelong friendships through my job my job isn’t the hardest thing in the world to do.

    Worst thing

    My manager isn’t very good, and I wouldn’t say the job is challenging enough as I have no opportunity to step up.

    6.0

    Tesco Customer assistant, May 2024

See more reviews
  • Best thing

    The pay and some staff

    Worst thing

    Not enough staff at times Late deliveries

    7.3

    Tesco Customer assistant, May 2024

  • Best thing

    Most of my team are brilliant , but we dont have enough people anymore to do the job well

    Worst thing

    Under staffed

    7.3

    Tesco Shift manager, May 2024

  • Best thing

    Friends

    Worst thing

    Been moaned at for been slower than team leaders would like

    7.5

    Tesco Customer assistant, February 2024

  • Best thing

    Colleague shop which is definitely helpful to make ends meet

    Worst thing

    Work / life balance.
    Abuse and disrespect from customers

    7.8

    Tesco Shift leader, February 2024

  • Best thing

    Resolving situations and helping my colleagues

    Worst thing

    Long hours and stress

    7.0

    Tesco Customer service manager, January 2024

  • Best thing

    above NMW pay, friendly coworkers and customers

    Worst thing

    Difficult to change hours, lack of transparency between management and team

    7.3

    Tesco Colleague, December 2023

  • Best thing

    The people and the money

    Worst thing

    The managers and the inability to get holidays and time off

    6.0

    Tesco Personal shopper, December 2023

  • Best thing

    Decent pay
    Friendly colleagues

    Worst thing

    Bit boring at times
    Rude customers
    Very stressful at times

    7.8

    Tesco Employee, December 2023

  • More reviews from Tesco employees

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