Reposted 2 days ago

Retail Assistant - VPZ Retail Assistants · Gosport

VPZ
£11.50–£14.00 per hour
Gosport, England, United Kingdom
Full time

The Breakroom Take

5.3

Rated 5.3 out of 10, based on 52 employees who took the Breakroom Quiz

See all job reviews

  • Paid breaks
  • Respectful managers

About VPZ

VPZ is a vape retailer.

Job description from VPZ

The UK's largest vaping retailingbusiness is hiring!Role: ECS (E-Cigarette Specialist)Location:GosportContract: 20 - 40 Hours per weekStarting Rate: £11.50with further increase following successful completion of trainingOTE of £14.00 per hour +This is a fantastic opportunity for someone looking to work in an exciting, and rapidly growing industry.VPZ is a family-run business with our head office in Edinburgh. In 10 years, we have grown from just 1 store in Leith to over 150 stores across the whole of the UK and we’re not stopping there. Our rapid growth has also seen VPZ be listed in the "Virgin fast-track 100 - fastest growing Businesses" consecutively in 2018 and 2019We are looking to expand our team, and hire an ECS with key-holder responsibilities to join our storeIdeally, you will have previous experience in a customer-facing environment, Key Responsibilities will include: Provide excellent customer care & advice Ensure stock levels are maintained accurately Increase customer retention by delivering consistently high levels of customer service Assist the manager and wider team in the day-to-day running of the store We can provide you with great career progression opportunities, and industry-leading training.

You will also receive a 25-50% discount on products in-store, and access to ever-expanding staff incentives and bonuses.Applicants must be 18 years old or older. #J-18808-Ljbffr

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Gosport, England, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do VPZ pay sales assistants enough to live on?

    Some people are not paid a living wage.

    How we know this

    45% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do VPZ pay sales assistants market rates?

    Most people are paid above average for their job.

    How we know this

    83% of people are paid above average for the type of work they do.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at VPZ get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    73% of people say they don’t get paid breaks.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do VPZ pay sales assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    73% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 11 people who took the Breakroom Quiz between August 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at VPZ?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 27% of people with changing schedules report getting one week notice or less.
    • 0% of people with changing schedules report getting two weeks notice.
    • 9% of people with changing schedules report getting three weeks notice.
    • 64% of people with changing schedules report getting four weeks notice or more.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do sales assistants at VPZ worry about hours?

    Some people worry about getting enough hours.

    How we know this

    36% of people report they worry about getting enough hours.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do sales assistants at VPZ get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    45% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to book holiday

    How easy is it for sales assistants to book a holiday at VPZ?

    Some people find it hard to book holiday.

    How we know this

    45% of people report it’s hard to book holidays.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do VPZ managers change sales assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    45% of people say their manager changes their shifts at the last minute.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for sales assistants to take sick leave at VPZ?

    Some people find it hard to take sick leave.

    How we know this

    58% of people report that it’s hard to take time off if they are sick.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Needs improving
  • People work a lot more hours than their contract

    Do sales assistants work the same number they are contracted for at VPZ?

    Most people work a lot more hours than their contact..

    How we know this

    82% of people report working 8 hours or more than their contract.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Workplace

    Good
  • Most people feel treated with respect

    Do sales assistants at VPZ feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    70% of people say they’re treated with respect by their managers.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do sales assistants at VPZ get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    83% of people report that they don’t get to take proper breaks.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Only some people enjoy their job

    Do sales assistants at VPZ enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    55% of people report they don’t enjoy their job.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

  • Okay
  • Only some people recommend their team

    Do sales assistants at VPZ recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do sales assistants get enough training when they start at VPZ?

    Some people did’t get enough training when they started.

    How we know this

    50% of people report they didn’t get enough training when they started working here.

    Based on data from 12 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are sales assistants given support to progress at VPZ?

    Only some people are given support to progress here.

    How we know this

    In the last year, 64% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Okay
  • Only some people feel well informed by head office

    Do sales assistants feel well informed about how VPZ is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    55% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at VPZ

What VPZ employees say about their job

  • Best thing

    It's easy

    Worst thing

    It's too quiet

    3.4

    VPZ Sales assistant, September 2023

  • Best thing

    Flexibility, ability to study during the downtime.

    Worst thing

    Head office pretty clueless, directors have no management qualifications, just experience that seems to manifest in unrealistic expectations, breaking employment laws and counter intuitive and confusing promotions for customers we're all meant to get behind despite often being worse value (but cost more money)

    6.4

    VPZ Cashier, August 2023

See more reviews
  • Best thing

    The customers.

    Worst thing

    Although paid for shift 8:30-5:30 there are no lunch breaks, constantly questioned, trained to bully customers into multibuys, and freedom cards and specific products produced by the company and not 3rd party, constantly micromanaged and badgered by Company Trainers, holidays questioned when booked, must give a reason otherwise it gets declined, told to come in and attempt to work when calling in illness.

    2.8

    VPZ Store manager, January 2023

  • Best thing

    The team I work with are brilliant and they help me through everyday, the discount is great and the company as a whole has progressed in how the shops are run

    Worst thing

    Long hours, covering is a pain, and no double time if covering another store on a bank holiday.

    7.3

    VPZ Store manager, October 2022

  • Best thing

    Good company, opportunities,people

    Worst thing

    No sick pay short staffed

    8.2

    VPZ Area manager, August 2022

  • Best thing

    Easy

    Worst thing

    Solo working hours no staff

    2.4

    VPZ Employee, June 2022

  • Best thing

    If the business was ran properly the customer service could be rewarding.

    Worst thing

    Poor management, poor training, unfair treatment of staff, unrealistic expectations and targets. Unprofessional management.

    1.5

    VPZ Sales assistant, March 2022

  • Best thing

    Good pay, hours and discounts

    Worst thing

    Not many staff are required per shop, but it can become an issue if someone is sick/on holiday

    9.1

    VPZ Employee, February 2022

  • Best thing

    The social aspect of the job

    Worst thing

    The late finishes

    9.8

    VPZ Store manager, January 2021

  • Best thing

    Laid back

    Worst thing

    Too many to count

    3.0

    VPZ Sales assistant, November 2020

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