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Reposted 12 days ago

Retail Store Manager

Superdrug

About Superdrug

Superdrug is a retailer. They sell health and beauty products.

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Job description from Superdrug

Location: 10/11 High Street, Stratford Upon Avon CV37 6AU GBR

Hours per Week: 39 hours

Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, will be discussed further at interview.

Salary: Up to £33,000 per annum

Why Superdrug?

Are you someone who enjoys inspiring others in your team? Do you enjoy managing a team to deliver great customer service? And are you someone with a good head for business who also knows how to have fun? If so, read on...

Our Store Managers go beyond just great management skills, they share their expertise and support their team to grow and develop. A strong focus on delivering a great customer experience whilst meeting targets and increasing sales (it doesn't hurt to beat the competition either). A passion for Beauty and Health products, Retail and Customer satisfaction alongside a sense of pride for every member of your team will be the foundation for all the success you and your team achieve.

If you like the sound of this, can see yourself managing and motivating others, then this job is for you...

About you

You love watching others succeed in their careers You thrive on hitting key performance indicators and achieving sales & profit goals You appreciate the importance of great customer service and get satisfaction from exceeding your customers' expectations Your previous retail experience with roles such as a Retail Supervisor, Assistant Management or similar, you bring us fresh thinking. What's in it for you?

Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver that Superdrug feeling!

Competitive Salary up to £33,000 per annum Up to 25% Bonus of your salary 30% Staff Discount Up to 33 days Annual Leave Competitions throughout the year to win a week's wages during seasonal events, team nights out and much more Excellent training and Internal progression opportunities - Superdrug Store Managers are extremely important to us, we recognise that you are our future Area Managers Pension & Life assurance Reward & recognition scheme and long service awards Employee assistance programme with Retail Trust We want you, together with Superdrug to help make a difference to the Health & Beauty Retail sector. Apply now to find out more as we want to hear from you...!

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/ #J-18808-Ljbffr

Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

CV37 6AU

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Superdrug pay managers enough to live on?

    Most people are paid a living wage.

    How we know this

    96% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Superdrug pay managers market rates?

    Most people are paid above average for their job.

    How we know this

    85% of people are paid above average for the type of work they do.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do managers at Superdrug get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    70% of people say they don’t get paid breaks.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Good
  • Most people get sick pay

    Do Superdrug pay managers sick pay?

    Yes. Most people get proper sick pay.

    How we know this

    96% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do managers at Superdrug do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    63% of people report that they do extra work that they don’t get paid for.

    Based on data from 16 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do managers get of their shift pattern at Superdrug?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 7% of people with changing schedules report getting one week notice or less.
    • 27% of people with changing schedules report getting two weeks notice.
    • 7% of people with changing schedules report getting three weeks notice.
    • 60% of people with changing schedules report getting four weeks notice or more.

    Based on data from 15 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Easy to change shifts

    How easy is it for managers at Superdrug to change shifts?

    Most people find it easy to change shifts.

    How we know this

    67% of people report that it’s easy to change shifts if they need to.

    Based on data from 15 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for managers to book a holiday at Superdrug?

    Most people find it easy to book holiday.

    How we know this

    85% of people report it’s easy to book holidays.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Superdrug managers change managers shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    100% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 15 people who took the Breakroom Quiz between July 2022 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for managers to take sick leave at Superdrug?

    Some people find it hard to take sick leave.

    How we know this

    54% of people report that it’s hard to take time off if they are sick.

    Based on data from 24 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do managers at Superdrug feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    96% of people say they’re treated with respect by their managers.

    Based on data from 25 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do managers at Superdrug get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    70% of people report that they don’t get to take proper breaks.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for managers to work at Superdrug?

    Most people feel stressed here.

    How we know this

    96% of people say they often feel stressed at work.

    Based on data from 23 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do managers at Superdrug enjoy their jobs?

    Most people enjoy their job.

    How we know this

    78% of people report they enjoy their job.

    Based on data from 23 people who took the Breakroom Quiz between June 2022 and April 2024.

  • Okay
  • Only some people recommend their team

    Do managers at Superdrug recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    37% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do managers get enough training when they start at Superdrug?

    Most people got enough training when they started.

    How we know this

    81% of people report they got enough training when they started working here.

    Based on data from 26 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are managers given support to progress at Superdrug?

    Only some people are given support to progress here.

    How we know this

    In the last year, 39% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 23 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do managers think Superdrug head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 25 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do managers feel well informed about how Superdrug is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    89% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 27 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Superdrug

What Superdrug employees say about their job

  • Best thing

    Best place I’ve ever worked and could have not asked more better work place than this.
    Great staff, great manager and great work. No stress at all.

    Worst thing

    No worst thing at all. Just good.

    9.4

    Superdrug Sales advisor, May 2024

  • Best thing

    The people you work with (most of them) and the discounts you get for yourself and one other person of your choosing

    Worst thing

    The customers and the people above the mangers…

    8.0

    Superdrug Sales advisor, April 2024

See more reviews
  • Best thing

    The best thing about my job is the lost people ( employees ) who are continuously grinding to get out of this job trap.

    Worst thing

    Toxic Management, environment, toxic mindset encouragement, cold inside, hazards, pests, dust, punishment if you’re trying to change something into the better, favoritism, management work as a whole toxic mafia and protect themselves regardless of the situation even if you show they are wrong. You got to call every single day if you are sick, no proper training, health and safety is an illusion due they push you to go beyond regulation to achieve inhuman targets , and if you cannot do it ( they won’t get their shitty KPI bonus ) you will get bombarded with files agains you such as disciplinary meetings and threats to be fired.

    1.8

    Superdrug Forklift driver, December 2023

  • Best thing

    I work with nice people and we get a discount and it’s local

    Worst thing

    No overtime, we have to do training outside of work hours and unpaid

    7.0

    Superdrug Sales assistant, November 2023

  • Best thing

    The people on the whole are superb hard working individuals, whose efforts are never enough.

    Worst thing

    Excessive hours .
    Unrealistic targets.
    No flexibility.
    Challenges never faced into.

    4.3

    Superdrug Manager, December 2022

  • Best thing

    Pay is decent

    Worst thing

    Performance based, constantly pressured to hit performance when the technology slows you down and the expected performance rate is barely hit by most

    6.0

    Superdrug Warehouse operative, June 2022

  • Best thing

    Discount

    Worst thing

    Strike rate having to try sell people sims in a health and beauty shop
    Forcing cards upon people
    Stressful
    Being left on the till for endless hours

    4.2

    Superdrug Employee, February 2022

  • Best thing

    Fellow colleagues

    Worst thing

    Trying to sell promotional items to customers is so hard cos 9 out of 10 are not interested in them

    6.4

    Superdrug Sales advisor, July 2021

  • Best thing

    The people I work with

    Worst thing

    The constant stealing from customers and verbal abuse this is only because of the area where the shop is located

    6.8

    Superdrug Team leader, June 2021

  • Best thing

    The team that I get to work with in the shop.

    Worst thing

    Higher up management that don’t work in the shop and then setting unrealistic targets

    6.0

    Superdrug Team leader, April 2021

  • More reviews from Superdrug employees
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