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Reposted 24 days ago

Customer Service Assistant

Southern Co-op

About Southern Co-op

Southern Co-op operates food shops and runs funeral services. They are part of the UK's Co-op organisation.

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Job description from Southern Co-op

We’re looking for a Customer Service Assistant who can make a real difference in their local community

Putting U in Southern Co-op

 

Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.

 

What we’re looking for

We’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:

Helping customers with queries and requests

Merchandising stock, ensuring great availability for our customers

Assisting with stock control and replenishment

Working on the checkout serving customers

Helping keep the store clean, tidy and safe

Maintaining a high standard of customer service at all times

 

Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.

 

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.

We want to put U in Southern Co-op — start your new career now

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Bosham

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Southern Co-op pay customer service assistants enough to live on?

    Most people are not paid a living wage.

    How we know this

    73% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 45 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Southern Co-op pay customer service assistants market rates?

    Only some people are paid above average for their job.

    How we know this

    62% of people are paid below average for the type of work they do.

    Based on data from 50 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do customer service assistants at Southern Co-op get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Southern Co-op pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 50 people who took the Breakroom Quiz between April 2022 and May 2024.

  • Good
  • Most people get paid breaks

    Do customer service assistants at Southern Co-op get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    89% of people say they get paid breaks.

    Based on data from 46 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Southern Co-op pay customer service assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    78% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 41 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do customer service assistants at Southern Co-op do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    78% of people report that they don’t do extra unpaid work.

    Based on data from 45 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do customer service assistants get of their shift pattern at Southern Co-op?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 19% of people with changing schedules report getting one week notice or less.
    • 26% of people with changing schedules report getting two weeks notice.
    • 40% of people with changing schedules report getting three weeks notice.
    • 14% of people with changing schedules report getting four weeks notice or more.

    Based on data from 42 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do customer service assistants at Southern Co-op worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    76% of people report they don’t worry about getting enough hours.

    Based on data from 49 people who took the Breakroom Quiz between July 2022 and May 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do customer service assistants at Southern Co-op get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    45% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 49 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for customer service assistants at Southern Co-op to change shifts?

    Some people find it hard to change shifts.

    How we know this

    61% of people report that it’s hard to change shifts if they need to.

    Based on data from 36 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for customer service assistants to book a holiday at Southern Co-op?

    Some people find it hard to book holiday.

    How we know this

    36% of people report it’s hard to book holidays.

    Based on data from 44 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Southern Co-op managers change customer service assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    38% of people say their manager changes their shifts at the last minute.

    Based on data from 45 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for customer service assistants to take sick leave at Southern Co-op?

    Some people find it hard to take sick leave.

    How we know this

    59% of people report that it’s hard to take time off if they are sick.

    Based on data from 34 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is customer service assistants at Southern Co-op job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    88% of students report this is a good place to work if you’re studying.

    Based on data from 17 people who took the Breakroom Quiz between September 2022 and May 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do customer service assistants at Southern Co-op feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    70% of people say they’re treated with respect by their managers.

    Based on data from 43 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do customer service assistants at Southern Co-op get proper breaks?

    Most people get proper breaks.

    How we know this

    67% of people report that they get to take proper breaks.

    Based on data from 43 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for customer service assistants to work at Southern Co-op?

    Some people feel stressed here.

    How we know this

    59% of people say they often feel stressed at work.

    Based on data from 46 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do customer service assistants at Southern Co-op enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    41% of people report they don’t enjoy their job.

    Based on data from 39 people who took the Breakroom Quiz between June 2022 and May 2024.

  • Okay
  • Only some people recommend their team

    Do customer service assistants at Southern Co-op recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    46% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 50 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do customer service assistants get enough training when they start at Southern Co-op?

    Some people did’t get enough training when they started.

    How we know this

    39% of people report they didn’t get enough training when they started working here.

    Based on data from 44 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are customer service assistants given support to progress at Southern Co-op?

    Only some people are given support to progress here.

    How we know this

    In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 38 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do customer service assistants think Southern Co-op head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    71% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 42 people who took the Breakroom Quiz between April 2022 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do customer service assistants feel well informed about how Southern Co-op is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    65% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 43 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Southern Co-op

What Southern Co-op employees say about their job

  • Best thing

    Lovely customers and small team of super nice colleagues
    Paid breaks with free hot drinks and toast

    Worst thing

    If someone is on holiday or sick it’s not always possible to get every hour covered but it’s not that often
    It’s just better when everyone is in

    9.4

    Southern Co-op Duty manager, May 2024

  • Best thing

    My contracted hours include times of shift so for example I know I almost always work 7am to 1pm on a Monday

    Worst thing

    Big shoplifting problem and rude customers

    8.0

    Southern Co-op Customer service assistant, January 2024

See more reviews
  • Best thing

    the people

    Worst thing

    not enough staff working too much.

    4.6

    Southern Co-op Team member, September 2023

  • Best thing

    most of the staff are understanding, some training was given when i started, any training done online is paid, if you claim.

    Worst thing

    there is a high level of rudeness from customers, the infrastructure and equipment needs to be updated as this cause issues. 'higher ups' implement new systems which have negatively effected my job satisfaction.

    2.4

    Southern Co-op Customer service assistant, July 2023

  • Best thing

    The people I work with are friendly

    Worst thing

    Poor rota scheduling, only five minute breaks and only 4 weeks holiday when I’m entitled to 5.6

    1.3

    Southern Co-op Customer assistant, December 2022

  • Best thing

    Flexible shift patterns

    Worst thing

    Management, verbal and physical abuse from customers, understaffed, too many jobs for one person, unpaid breaks that we never have time to take

    1.9

    Southern Co-op Team leader, October 2022

  • Best thing

    Pay, people

    Worst thing

    Customers get violent and scream at you sometimes

    6.0

    Southern Co-op Duty manager, July 2022

  • Best thing

    Set hours, easy to holiday or have shifts covered, regular overtime, easy tasks

    Worst thing

    A lot of workplace politics, unprofessional with 0 information for upcoming changes, no recognition of diasabilities

    4.2

    Southern Co-op Customer service assistant, July 2022

  • Best thing

    Can be more stringent than most employers about ensuring you finish on time.

    Worst thing

    Last minute rota changes, lack of training for the actual job role, consistently understaffed, do not account for availability issues when creating rotas, lack of involvement from management, work itself is very repetitive. Overall sense that they always want more without accommodating staff more.

    1.7

    Southern Co-op Duty manager, January 2022

  • Best thing

    Paid a lot per hour for the job i do

    Worst thing

    You have to unload 15 cages of delivery between 2 people so you feel exhausted

    7.8

    Southern Co-op Customer service assistant, December 2021

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