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Posted 29 days ago

Supported Housing Officer

Nacro

About Nacro

Nacro is a social justice charity. They provide housing, education, support and advice for disadvantaged young people and adults.

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Job description from Nacro

Supported Housing Officer

Job type - Full time, permanent

Salary - £30,326 per annum

Hours - 35 hours per week (+ 5 hours paid lunch)

Location – HYBRID - East Midlands- Nottinghamshire and South Yorkshire

We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.

Who we are looking for?

This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how supported housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.

You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a supported housing context.

Duties and responsibilities include but are not limited to:

Income Recovery

Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.
Legal Duties

Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
Representing Nacro at court.
 Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.

Tenancy Support

You will ensure the Association’s conditions of tenancy and licences are enforced.
You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.
Estate Management/Property Standards

Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.
Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.

A full driving license and access to a car for business use is essential for this role.

DBS check will be required for this role.

For the full role profile please click 

For details of Nacro’s excellent benefits please click 

Please apply online

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Nacro pay a living wage?

    Most people are paid a living wage.

    How we know this

    67% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Nacro pay market rates?

    Most people are paid above average for their job.

    How we know this

    70% of people are paid above average for the type of work they do.

    Based on data from 10 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people get paid breaks

    Do workers at Nacro get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    69% of people say they get paid breaks.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Good
  • Most people get sick pay

    Do Nacro pay sick pay?

    Yes. Most people get proper sick pay.

    How we know this

    92% of people say they would get paid if they were sick but scheduled to work.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Hours and flexibility

    Good
  • Easy to book holiday

    How easy is it to book a holiday at Nacro?

    Most people find it easy to book holiday.

    How we know this

    92% of people report it’s easy to book holidays.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Most people find it easy to take sick leave

    How easy is it to take sick leave at Nacro?

    Most people find it easy to take sick leave.

    How we know this

    85% of people report that it’s easy to take time off if they are sick.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do people at Nacro feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    77% of people say they’re treated with respect by their managers.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Nacro get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    46% of people report that they don’t get to take proper breaks.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at Nacro?

    Some people feel stressed here.

    How we know this

    62% of people say they often feel stressed at work.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Nacro enjoy their jobs?

    Most people enjoy their job.

    How we know this

    82% of people report they enjoy their job.

    Based on data from 11 people who took the Breakroom Quiz between February 2022 and January 2024.

  • Okay
  • Only some people recommend their team

    Do people at Nacro recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    46% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Nacro?

    Some people did’t get enough training when they started.

    How we know this

    54% of people report they didn’t get enough training when they started working here.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Nacro?

    Only some people are given support to progress here.

    How we know this

    In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 12 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Nacro head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 13 people who took the Breakroom Quiz between June 2022 and March 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Nacro is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    64% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 11 people who took the Breakroom Quiz between June 2022 and January 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Nacro

What Nacro employees say about their job

  • Best thing

    Helping vulnerable adults

    Worst thing

    Working with sex offenders

    6.8

    Nacro Support worker, August 2023

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