This job is no longer available

Posted 29 days ago

Casino Manager

Grosvenor Casinos

About Grosvenor Casinos

Grosvenor Casinos is a casino chain.

Better rated jobs in Manchester

Similar jobs in Manchester

Job description from Grosvenor Casinos

Job Description

Get a buzz from creating customer experiences which excite and entertain? Pride yourself on being an excellent leader, able to coach and mentor teams to drive results? Then we’ve got the perfect opportunity for you…

We’re looking for a passionate, customer focused Casino Manager to join the team at Manchester Bury New Road and support the General Manager in developing and implementing a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator.


You will:

  • Be an integral part of the casino management team, striving to maximise performance in all areas of your casino.
  • Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino.
  • Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
  • Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
  • Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
  • Develop, coach and mentor a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on hosting excellence
  • Proactively drive sales and control margin and costs to drive casino profitability
  • Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling #LI-GB1 #LI-Onsite

Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

Manchester, England

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Grosvenor Casinos pay retail store and shop managers enough to live on?

    Most people are paid a living wage.

    How we know this

    100% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people get paid breaks

    Do retail store and shop managers at Grosvenor Casinos get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    100% of people say they get paid breaks.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Some people do unpaid extra work

    Do retail store and shop managers at Grosvenor Casinos do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    40% of people report that they do extra work that they don’t get paid for.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do retail store and shop managers get of their shift pattern at Grosvenor Casinos?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 0% of people with changing schedules report getting one week notice or less.
    • 40% of people with changing schedules report getting two weeks notice.
    • 60% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Shifts don’t get changed at short notice

    Do Grosvenor Casinos managers change retail store and shop managers shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    70% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for retail store and shop managers to take sick leave at Grosvenor Casinos?

    Most people find it easy to take sick leave.

    How we know this

    70% of people report that it’s easy to take time off if they are sick.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Needs improving
  • Most people don’t get proper breaks

    Do retail store and shop managers at Grosvenor Casinos get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    80% of people report that they don’t get to take proper breaks.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for retail store and shop managers to work at Grosvenor Casinos?

    Some people feel stressed here.

    How we know this

    60% of people say they often feel stressed at work.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Needs improving
  • Most people don’t recommend their team

    Do retail store and shop managers at Grosvenor Casinos recommend working with their team?

    Not many people recommend working with their team.

    How we know this

    90% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do retail store and shop managers get enough training when they start at Grosvenor Casinos?

    Some people did’t get enough training when they started.

    How we know this

    50% of people report they didn’t get enough training when they started working here.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good
  • Most people get support to progress

    Are retail store and shop managers given support to progress at Grosvenor Casinos?

    Most people are given support to progress here.

    How we know this

    In the last year, 80% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do retail store and shop managers think Grosvenor Casinos head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do retail store and shop managers feel well informed about how Grosvenor Casinos is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    70% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and January 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Grosvenor Casinos

What Grosvenor Casinos employees say about their job

  • Best thing

    Normally Amazing Co-workers and Management.

    Understanding Family and Mental Health commitments.

    Good Benefits.

    Fun Environment Generally.

    3 days off a week.

    Progression available.

    Extra £1 after 00:00 to 07:00 a hour.

    Pays all staff the same wage no matter the age for roles and departments.

    Management Roles get Free BUPA and other benefits.

    Christmas Gifts and Birthday meals.

    Caring management and good work ethics.

    Mental health assistants available.

    Overtime and over 50 hours, paid time and a half but over December it is paid after 40 hours.

    Constant development and changing environment.

    Worst thing

    Strict rules applied even outside the working Environment and on your social life. (No socialising with customers outside working hours without written consent.)

    Long hours (10 hour shifts x 4 a week.)

    Pay is average or just above average for industry in city but way to low compared to requirements, expectations, stress levels and sacrifice of social life.

    Generally all night shifts.

    Exhausting Physically and Mentally Work Load.

    Shift work so no set hours generally but do try work with your availability and can have 6 to 8 shifts in a row. Especially after paid time off.

    Weekend work.

    Difficult, Stressful and Rude Customers and Situations.

    Difficult training course for new croupiers.

    Repetitive style of work (Spinning balls, dealing cards and changing chips.) Can cause injuries like Repetitive strains and back, hips and shoulders pain.

    8.0

    Grosvenor Casinos Employee, December 2023

  • Best thing

    Nice place to work, staff, management

    Worst thing

    Poor social life, stressful job when it comes to do change over

    9.4

    Grosvenor Casinos Employee, December 2023

See more reviews
  • Best thing

    The social interaction, the friendliness of the staff and the food

    Worst thing

    Treatment off of Management and customers, you get treated like complete nobody's. The inconsistency of rotas, 8 Hour turn arounds and constant stress.

    5.5

    Grosvenor Casinos Employee, July 2023

  • Best thing

    The people and it’s exciting and fun

    Worst thing

    Unclean, not Sanitary

    6.1

    Grosvenor Casinos Employee, June 2023

  • Best thing

    Job involves a lot of mental maths and thinking so always keeps me busy. Most colleagues are really friendly and helpful.
    Get regular 20 min breaks.

    Worst thing

    Have to deal with drunk or rude customers. Can be very stressful when on a busy table. Can take a long period of time to move up and be promoted.

    6.7

    Grosvenor Casinos Employee, June 2022

  • Best thing

    It’s different every day

    Worst thing

    No one cares about the little people

    5.0

    Grosvenor Casinos Employee, April 2021

  • Best thing

    Comfort in how long I’ve worked there

    Worst thing

    Dealing with abuse

    5.0

    Grosvenor Casinos Casino manager, March 2021

  • Best thing

    Days off mid week when places are quiet

    Worst thing

    Working nights and compulsory Saturday shifts. Dealing with moronic staff members. Drunk customers. Customers always trying to get free things.

    6.4

    Grosvenor Casinos Gaming supervisor, August 2020

  • Best thing

    Hours I work

    Worst thing

    The public who cannot handle their losses leading to abuse

    7.1

    Grosvenor Casinos Casino dealer, July 2020

  • Best thing

    The team I work with

    Worst thing

    Being a number, not an individual

    6.1

    Grosvenor Casinos Casino manager, May 2020

  • More reviews from Grosvenor Casinos employees
Get job matches