Reposted today

Retail Customer Service Assistant - Nights

BP
£23.5k per year
Newmarket, Suffolk, East Anglia, CB8 0XG
Part time

The Breakroom Take

7.3

Rated 7.3 out of 10, based on 364 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Good employer
  • Recommended by students
  • Paid breaks
  • Recommended by parents
  • Respectful managers
  • Proper training
  • Proper breaks

About BP

BP is an oil, gas and energy company. They also operate petrol stations.

Job description from BP

Customer service assistant

About bp retail

We want to be the first choice for mobility and convenience customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

You can find out more about bp retail here

What you get

  • 25% discount on in store goods *exclusions apply
  • Paid holiday
  • Flexible hours
  • Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
  • Discounts with other businesses through Perks at Work
  • Family leave
  • The opportunity to progress your career
  • Competitive pay rates
  • Access to the Headspace app, Thrive wellbeing portal and Employee Assistance Programme
  • Job security
  • Pension scheme
  • Share save scheme

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

  • Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
  • Serving customers efficiently, ensuring their needs are met promptly and effectively
  • Fostering a positive and inclusive work environment, in line with bp beliefs
  • Preparing and serving food and drink items from our Wild Bean Café
  • Taking in deliveries, replenishing stock and stock management tasks
  • Being proactive with supporting bp's offers, promotions and bp loyalty scheme
  • Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

How to apply

To apply for a position at bp, you can log into the applicant portal on bpretailjobs.com and either create an account or log into one you have already created, and then apply for the roles you are interested in through the Apply button at the bottom of each page. All you will need to fill out is your personal details and attach an up-to-date CV and you will be able to submit your application.

Applicants welcome from 18+


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Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Newmarket, Suffolk, East Anglia, CB8 0XG

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do BP pay customer assistants enough to live on?

    Most people are paid a living wage.

    How we know this

    88% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 34 people who took the Breakroom Quiz between April 2023 and March 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do BP pay customer assistants market rates?

    Most people are paid above average for their job.

    How we know this

    92% of people are paid above average for the type of work they do.

    Based on data from 38 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do customer assistants at BP get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what BP pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 115 people who took the Breakroom Quiz between April 2022 and April 2024.

  • Good
  • Most people get paid breaks

    Do customer assistants at BP get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    92% of people say they get paid breaks.

    Based on data from 36 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do BP pay customer assistants sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    56% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 91 people who took the Breakroom Quiz between April 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do customer assistants at BP do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    76% of people report that they don’t do extra unpaid work.

    Based on data from 37 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do customer assistants get of their shift pattern at BP?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 6% of people with changing schedules report getting one week notice or less.
    • 22% of people with changing schedules report getting two weeks notice.
    • 64% of people with changing schedules report getting three weeks notice.
    • 8% of people with changing schedules report getting four weeks notice or more.

    Based on data from 36 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do customer assistants at BP worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    82% of people report they don’t worry about getting enough hours.

    Based on data from 38 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do customer assistants at BP get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    35% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 37 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for customer assistants at BP to change shifts?

    Some people find it hard to change shifts.

    How we know this

    56% of people report that it’s hard to change shifts if they need to.

    Based on data from 32 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for customer assistants to book a holiday at BP?

    Most people find it easy to book holiday.

    How we know this

    70% of people report it’s easy to book holidays.

    Based on data from 30 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do BP managers change customer assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    39% of people say their manager changes their shifts at the last minute.

    Based on data from 36 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for customer assistants to take sick leave at BP?

    Some people find it hard to take sick leave.

    How we know this

    43% of people report that it’s hard to take time off if they are sick.

    Based on data from 30 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is customer assistants at BP job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    87% of students report this is a good place to work if you’re studying.

    Based on data from 45 people who took the Breakroom Quiz between April 2022 and April 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Good
  • Most parents say it’s good

    Is working as customer assistants at BP good if you have caring responsibilities?

    Most parents and carers say this is a good place to work.

    How we know this

    81% of people who care for a child or other relative report this is a good place to work.

    Based on data from 16 people who took the Breakroom Quiz between March 2022 and October 2023.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do customer assistants at BP feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    84% of people say they’re treated with respect by their managers.

    Based on data from 32 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do customer assistants at BP get proper breaks?

    Most people get proper breaks.

    How we know this

    86% of people report that they get to take proper breaks.

    Based on data from 35 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for customer assistants to work at BP?

    Some people feel stressed here.

    How we know this

    47% of people say they often feel stressed at work.

    Based on data from 36 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do customer assistants at BP enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    37% of people report they don’t enjoy their job.

    Based on data from 83 people who took the Breakroom Quiz between May 2022 and April 2024.

  • Okay
  • Only some people recommend their team

    Do customer assistants at BP recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    37% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 38 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do customer assistants get enough training when they start at BP?

    Most people got enough training when they started.

    How we know this

    68% of people report they got enough training when they started working here.

    Based on data from 37 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are customer assistants given support to progress at BP?

    Only some people are given support to progress here.

    How we know this

    In the last year, 63% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 32 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do customer assistants think BP head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    70% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 33 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do customer assistants feel well informed about how BP is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    39% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 33 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at BP

What BP employees say about their job

  • Best thing

    the people you meet along the way

    Worst thing

    they don’t always follow procedures

    6.6

    BP Assistant manager, April 2024

  • Best thing

    Some team members

    Worst thing

    Some team members
    Managers
    No choice of hours

    7.6

    BP Customer service assistant, April 2024

See more reviews
  • Best thing

    Managers/ supervisors are chill

    Worst thing

    Stupid customers

    7.5

    BP Retail assistant, April 2024

  • Best thing

    Staff discount, staff are friendly.
    Easy job, can be tiring if full time.

    Worst thing

    Manager frequently changes shifts to suit herself.
    Does not give notice if she changes shifts last minute.
    On occasions, ignores my messages about swapping shifts.

    9.7

    BP Retail assistant, March 2024

  • Best thing

    Mainly work colleagues

    Worst thing

    Stress and feeling like you are not doing enough

    6.4

    BP Customer assistant, February 2024

  • Best thing

    Nice hours
    Nice staff

    Worst thing

    Can be annoying when they don’t let me take sick days

    7.1

    BP Customer service assistant, December 2023

  • Best thing

    Good pay, training is good, co workers are nice

    Worst thing

    Managers who forget to book your holidays or approve days off, when you have to stay longer to do something they edit your clock out so you don’t get paid for the extra time you were there

    7.0

    BP Sales assistant, August 2023

  • Best thing

    The pay and certain people and certain managers

    Worst thing

    Some of the management team don’t seem to deal with certain matters.
    Hard to find cover for someone who is sick.
    Always expected to do more than you can handle.

    8.0

    BP Employee, June 2022

  • Best thing

    Excellent work colleagues, local to home, discount for food on breaks

    Worst thing

    Job has become heavy loaded, lots of things to remember, pressure to promote loyalty cards, no direction for when things go wrong like till failures so many customers left standing around getting irate, often staff left to sort things out.

    7.6

    BP CSA, March 2022

  • Best thing

    Work from home, good pay, nice team, supportive managers,

    Worst thing

    Long hours, workloads that often exceeds those hours, no sickness pay, no insurance, no safety net, no redundancy payout and no promotion (was contracted now an NRE)

    7.3

    BP Inventory control, April 2021

  • More reviews from BP employees

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