Reposted today

Customer Team Member

Co-op Food
£12.00 per hour
LA22 9TA
Part time

The Breakroom Take

6.3

Rated 6.3 out of 10, based on 2,673 employees who took the Breakroom Quiz

See all job reviews

  • Recommended by students
  • Paid breaks
  • Respectful managers

About Co-op Food

Co-op Food is a food retail co-operative brand used by The Co-operative Group in the UK.

Job description from Co-op Food

Closing date: 31-05-2024

Customer Team Member Location: Co-op Grasmere, 229 Broadgate, LA22 9TA Pay: £12.00 per hour Contract: 16 hours per week + regular overtime, part time, 4 month temporary seasonal contract Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided You can apply for this role using your mobile device (no CV needed!)
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do
  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts
Why Co-op?
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 31 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
  • Full, paid training and dedicated support for your personal development and career progression
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
As part of the application process for this job, you’ll need to complete an online assessment. It will take around 10 minutes to complete the test.
#2

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

LA22 9TA

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Co-op Food pay customer team members enough to live on?

    Most people are paid a living wage.

    How we know this

    71% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 113 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Co-op Food pay customer team members market rates?

    Most people are paid above average for their job.

    How we know this

    81% of people are paid above average for the type of work they do.

    Based on data from 62 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 18s get paid less than everyone else

    Do customer team members at Co-op Food get paid the same regardless of age?

    No, people under the age of 18 get paid less than those above 21.

    See what Co-op Food pays different age groups

    How we know this

    The average pay of under 18s is less than those who are over 21.

    Based on data from 145 people who took the Breakroom Quiz between May 2022 and May 2024.

  • Good
  • Most people get paid breaks

    Do customer team members at Co-op Food get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    79% of people say they get paid breaks.

    Based on data from 115 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Co-op Food pay customer team members sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    71% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 93 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do customer team members at Co-op Food do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    78% of people report that they don’t do extra unpaid work.

    Based on data from 110 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do customer team members get of their shift pattern at Co-op Food?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 6% of people with changing schedules report getting one week notice or less.
    • 39% of people with changing schedules report getting two weeks notice.
    • 50% of people with changing schedules report getting three weeks notice.
    • 4% of people with changing schedules report getting four weeks notice or more.

    Based on data from 115 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do customer team members at Co-op Food worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    78% of people report they don’t worry about getting enough hours.

    Based on data from 60 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do customer team members at Co-op Food get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    67% report that their manager gives them enough choice over which shifts they work.

    Based on data from 61 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for customer team members at Co-op Food to change shifts?

    Some people find it hard to change shifts.

    How we know this

    64% of people report that it’s hard to change shifts if they need to.

    Based on data from 88 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for customer team members to book a holiday at Co-op Food?

    Most people find it easy to book holiday.

    How we know this

    75% of people report it’s easy to book holidays.

    Based on data from 110 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Co-op Food managers change customer team members shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    36% of people say their manager changes their shifts at the last minute.

    Based on data from 109 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for customer team members to take sick leave at Co-op Food?

    Some people find it hard to take sick leave.

    How we know this

    41% of people report that it’s hard to take time off if they are sick.

    Based on data from 104 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is customer team members at Co-op Food job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    84% of students report this is a good place to work if you’re studying.

    Based on data from 50 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working as customer team members at Co-op Food good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    45% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 53 people who took the Breakroom Quiz between June 2022 and May 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do customer team members at Co-op Food feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    77% of people say they’re treated with respect by their managers.

    Based on data from 113 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do customer team members at Co-op Food get proper breaks?

    Most people get proper breaks.

    How we know this

    70% of people report that they get to take proper breaks.

    Based on data from 110 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for customer team members to work at Co-op Food?

    Some people feel stressed here.

    How we know this

    57% of people say they often feel stressed at work.

    Based on data from 111 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do customer team members at Co-op Food enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    48% of people report they don’t enjoy their job.

    Based on data from 93 people who took the Breakroom Quiz between May 2023 and May 2024.

  • Okay
  • Only some people recommend their team

    Do customer team members at Co-op Food recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    55% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 62 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do customer team members get enough training when they start at Co-op Food?

    Some people did’t get enough training when they started.

    How we know this

    48% of people report they didn’t get enough training when they started working here.

    Based on data from 61 people who took the Breakroom Quiz between November 2023 and May 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are customer team members given support to progress at Co-op Food?

    Only some people are given support to progress here.

    How we know this

    In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 101 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do customer team members think Co-op Food head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 108 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do customer team members feel well informed about how Co-op Food is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    61% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 114 people who took the Breakroom Quiz between May 2023 and May 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Co-op Food

What Co-op Food employees say about their job

  • Best thing

    Lovely regular customers and a great team

    Worst thing

    Aggressive shoplifters

    5.0

    Co-op Food Team member, May 2024

  • Best thing

    The flexibility with respect of stores and where you may go.

    Worst thing

    Recently new managers trying to find faults with how you do your job.

    6.0

    Co-op Food HGV class 1 driver, February 2024

See more reviews
  • Best thing

    Lots of variety in tasks, headsets to talk to colleagues, pays well for young people. Lots of guidance and instructions to help you learn how to do something or if you want a refresh. Team is pretty easy going and you get to know colleagues well.

    Worst thing

    It's retail. Sometimes it's a bit stressful with customers, deliveries and being short staffed and struggling to get shifts covered.

    9.6

    Co-op Food Employee, January 2024

  • Best thing

    The best part of the job is the people you interact with- but they can also be the worst part. The customers and staff you get to know are really what make it.

    Worst thing

    The hours can be rubbish. Customers can be horrendously disrespectful. Your experience will be different depending on the store you work in, some staff can be difficult.

    2.4

    Co-op Food Customer service assistant, January 2024

  • Best thing

    other team members

    Worst thing

    working weekends. manager doing rotas unfairly

    6.0

    Co-op Food Team member, December 2023

  • Best thing

    The colleagues

    Worst thing

    I'm not so I'm control of how many hours I'm working in a week

    It feels like we're short staffed, which can make the most hectic hours feel more stressful

    6.6

    Co-op Food Customer team member, November 2023

  • Best thing

    working with a group of people who are like family. Meeting new people.

    Worst thing

    Hours cut from shop whilst having the same/ increased workload and pressures to meet KPI’s. Treated badly by customers, having to deal with shoplifters on a daily basis. Having to act as manager when running a shift yet paid a lot less. No career step in between team leader and manager

    7.5

    Co-op Food Team leader, July 2023

  • Best thing

    Apart from the people, nothing. It’s hell on earth.

    Worst thing

    Where to start. SAP, not enough hours to run a branch safely, complete disregard of feedback, making the lowest paid workers redundant while announcing more and more senior management/executive roles, adding in more e-commerce services without providing more hours to do them in… I could go on. The gaslighting is the worst though.

    6.0

    Co-op Food Team leader, August 2022

  • Best thing

    My colleagues are fantastic and the atmosphere is good, as is the case with most jobs the people make or break it

    Worst thing

    Frequent understaffing which rumoured reports of it still being overstaffed. No control of air conditioning or heating in store which results in shifts being too hot or cold because our area usually differs quite a bit in weather to the surrounding towns. We had almost a month in the winter with no heating which caused general issues, but particularly for a few colleagues with health issues made worse by the cold. The store desperately needs updating. The interior has been outdated in terms of branding for years and there doesn't seem to be a renovation coming. Fridges and freezers stop working semi regularly, it's happened at least a dozen times in the last year and is increasing in frequency. The self-service checkouts are constantly causing issues and arent up to date compared to local competitors like Tesco. The person working the kiosk is constantly having to go over to sort out issues.

    The pay is the worst locally in grocery retail.

    5.0

    Co-op Food Team member, July 2022

  • Best thing

    The pay, close knit team. As well as selling products you also spend a lot of time helping the community.

    Worst thing

    Quite a lot of crime happens, mainly shoplifters but we still get lots of abuse off customers. Also as a CTL you have time constraints, especially where I work its usually 1-1 so I have to flex my main jobs (date checks, waste, admin etc) with delivery, answering customer queries and helping at the tills.

    7.5

    Co-op Food Team leader, January 2022

  • More reviews from Co-op Food employees

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