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Posted over 30 days ago

Sales Support Administrator

DP World

About DP World

DP World is a logistics company. They specialise in cargo logistics and port terminal operations.

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Job description from DP World

Sales Support Administrator - CNS

About the Role

DP World CNS have an exciting opportunity for a Sales Support Administrator to join us. This role reports to our Business Relationship Manager and is responsible for enhancing the sales team's operational efficiency by providing comprehensive administrative and support services, enabling them to focus more intently on sales activities and customer engagement. This role aims to streamline sales processes, support customer interactions, and facilitate market research and data management.

NOTE: this is a hybrid opportunity.

How you will contribute

  • Sales Administration: Oversee CRM updates, sales reporting, and maintenance of sales records to ensure accuracy and up-to-date information.
  • Customer Engagement Support: Assist in organizing meetings, preparing materials, and managing follow-ups with potential and existing customers to enhance engagement and satisfaction.
  • Market Research: Conduct targeted research to support sales strategy and market expansion initiatives, contributing valuable insights for business growth.
  • Lead Qualification: Assist in the initial stages of lead screening and qualification, ensuring that the sales team focuses on high-potential opportunities.
  • Proposal Preparation: Help in drafting and submitting sales proposals and tenders, facilitating a timely and professional response to client requests.
  • Sales Inbox Management: Manage the sales inbox, ensuring that all incoming emails are reviewed, categorized, and triaged accordingly. This includes forwarding emails to the appropriate sales representative or department and responding to general inquiries as needed.
  • Inbound Telephone Sales Inquiries: Answer inbound telephone sales inquiries, providing initial information and support to potential customers.
  • Efficiency Improvement: Reduce administrative burdens on sales representatives, allowing for increased focus on sales and customer relationships.
  • Enhanced Customer Experience: Provide organised support for more effective customer interactions, ensuring that inquiries are handled efficiently and professionally, leading to improved customer satisfaction.
  • Strategic Data Management: Improve handling and analysis of sales data for better decision-making, using insights gained from sales inbox trends and telephone inquiry patterns to inform sales strategies.

What you will bring

Qualifications

  • Educated to a good standard, with 3 'A' levels and/or equivalent industry experience.

Experience

  • Previous experience in sales support, administration, or a similar role.
  • Familiarity with sales reporting tools.

Skills

  • Strong organisational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office Suite.
  • CRM software utilisation advantageous.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Map

Southampton, England, SO15 2

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do DP World pay a living wage?

    Most people are paid a living wage.

    How we know this

    100% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 24 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do DP World pay market rates?

    Most people are paid above average for their job.

    How we know this

    100% of people are paid above average for the type of work they do.

    Based on data from 14 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people get paid breaks

    Do workers at DP World get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    79% of people say they get paid breaks.

    Based on data from 24 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do DP World pay sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    35% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 23 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at DP World do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    90% of people report that they don’t do extra unpaid work.

    Based on data from 21 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at DP World?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 77% of people with changing schedules report getting one week notice or less.
    • 0% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 23% of people with changing schedules report getting four weeks notice or more.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do workers at DP World worry about hours?

    Some people worry about getting enough hours.

    How we know this

    40% of people report they worry about getting enough hours.

    Based on data from 10 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Needs improving
  • Most people don’t get any choice of shifts

    Do DP World workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work.

    How we know this

    77% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 22 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for DP World workers to change shifts?

    Most people find it hard to change shifts.

    How we know this

    85% of people report that it’s hard to change shifts if they need to.

    Based on data from 13 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at DP World?

    Most people find it easy to book holiday.

    How we know this

    70% of people report it’s easy to book holidays.

    Based on data from 23 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do DP World managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    68% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 22 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at DP World?

    Some people find it hard to take sick leave.

    How we know this

    36% of people report that it’s hard to take time off if they are sick.

    Based on data from 22 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do people at DP World feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    75% of people say they’re treated with respect by their managers.

    Based on data from 20 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at DP World get proper breaks?

    Most people get proper breaks.

    How we know this

    79% of people report that they get to take proper breaks.

    Based on data from 24 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful to work at DP World?

    Some people feel stressed here.

    How we know this

    54% of people say they often feel stressed at work.

    Based on data from 24 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at DP World enjoy their jobs?

    Most people enjoy their job.

    How we know this

    84% of people report they enjoy their job.

    Based on data from 19 people who took the Breakroom Quiz between June 2022 and April 2024.

  • Okay
  • Only some people recommend their team

    Do people at DP World recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    36% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 25 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do people get enough training when they start at DP World?

    Most people got enough training when they started.

    How we know this

    91% of people report they got enough training when they started working here.

    Based on data from 23 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good
  • Most people get support to progress

    Are people given support to progress at DP World?

    Most people are given support to progress here.

    How we know this

    In the last year, 71% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 21 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think DP World head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 20 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do workers feel well informed about how DP World is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    67% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 21 people who took the Breakroom Quiz between June 2022 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at DP World

What DP World employees say about their job

  • Best thing

    People are enjoyable to work with good money

    Worst thing

    NO Life outside of work
    Don't know if your working until 4.30 at night
    Don't get two days off in a row
    One weekend of every 7 weeks

    3.0

    DP World Employee, July 2022

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