Reposted 25 days ago

Team Member

SSP Group
£11.60–£12.80 per hour
Ponteland East Ed, England, NE13
Full time

The Breakroom Take

5.2

Rated 5.2 out of 10, based on 150 employees who took the Breakroom Quiz

See all job reviews

  • Pays all ages fairly
  • Recommended by students
  • Respectful managers
  • Proper breaks

About SSP Group

SSP Group operate food outlets in train stations and airports. These include Upper Crust, Camden Food Co. and Ritazza.

Job description from SSP Group

Team Member at Bar 11, Newcastle Airport

Pay Rate: £11.60 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £12.80 per hour. We offer additional service charge, up to £150 per month!!

Shift pattern: Full Time(minimum 30 hours per week), scheduled between 04:00am- 22:00pm, including weekends

Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.

Due to some responsibilities within the Bar Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

A Bar Team Member plays a crucial role in ensuring the smooth operation of a bar, contributing to creating a welcoming atmosphere and providing excellent customer service. Their responsibilities encompass various tasks, from preparing and serving drinks to maintaining cleanliness and adhering to safety regulations. This multifaceted role requires a combination of technical skills, interpersonal abilities, and a keen attention to detail.

WHY JOIN SSP?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance
  • Free Meal and Parking while on shifts
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme
  • Help@Hand App: from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more

AS A BAR TEAM MEMBER YOU'LL:

  • Engage with customers and provide an outstanding customer experience.
  • Ensure a clean, safe and welcoming environment.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Bring the SSP values to life.

Feel like you could belong at SSP? Apply now and start the best part of your journey!

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Job insights from Breakroom

Fast food team members

Fast food team members prepare and serve food and drink to customers in a fast food restaurant

What you’ll do as a fast food team member:

  • Prepare food and drinks
  • Serve food and drink
  • Deal with customers
  • Take payments
  • Be responsible for health and safety
  • Take orders and listen to customers

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Walking
  • Cleaning
  • Wearing a uniform
  • Anti-social hours
  • Dealing with customers
  • Using a computer

Map

Ponteland East Ed, England, NE13

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do SSP Group pay team members enough to live on?

    Some people are not paid a living wage.

    How we know this

    54% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 46 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do SSP Group pay team members market rates?

    Most people are paid above average for their job.

    How we know this

    87% of people are paid above average for the type of work they do.

    Based on data from 53 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do team members at SSP Group get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what SSP Group pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 54 people who took the Breakroom Quiz between December 2021 and April 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do team members at SSP Group get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    96% of people say they don’t get paid breaks.

    Based on data from 51 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do SSP Group pay team members sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    95% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 44 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do team members at SSP Group do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    38% of people report that they do extra work that they don’t get paid for.

    Based on data from 48 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do team members get of their shift pattern at SSP Group?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 74% of people with changing schedules report getting one week notice or less.
    • 9% of people with changing schedules report getting two weeks notice.
    • 15% of people with changing schedules report getting three weeks notice.
    • 2% of people with changing schedules report getting four weeks notice or more.

    Based on data from 53 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do team members at SSP Group worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    68% of people report they don’t worry about getting enough hours.

    Based on data from 53 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do team members at SSP Group get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    50% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 52 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for team members at SSP Group to change shifts?

    Most people find it hard to change shifts.

    How we know this

    68% of people report that it’s hard to change shifts if they need to.

    Based on data from 41 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for team members to book a holiday at SSP Group?

    Some people find it hard to book holiday.

    How we know this

    36% of people report it’s hard to book holidays.

    Based on data from 42 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do SSP Group managers change team members shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    52% of people say their manager changes their shifts at the last minute.

    Based on data from 48 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for team members to take sick leave at SSP Group?

    Some people find it hard to take sick leave.

    How we know this

    45% of people report that it’s hard to take time off if they are sick.

    Based on data from 47 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some students say it’s good

    Is team members at SSP Group job good for students?

    Only some students say this is a good place to work if you’re studying.

    How we know this

    35% of students report this isn’t a good place to work if you’re studying.

    Based on data from 23 people who took the Breakroom Quiz between December 2021 and August 2023.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Okay
  • Only some people feel treated with respect

    Do team members at SSP Group feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    38% of people say they’re not treated with respect by their managers.

    Based on data from 45 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do team members at SSP Group get proper breaks?

    Most people get proper breaks.

    How we know this

    67% of people report that they get to take proper breaks.

    Based on data from 45 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for team members to work at SSP Group?

    Some people feel stressed here.

    How we know this

    66% of people say they often feel stressed at work.

    Based on data from 50 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do team members at SSP Group enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    56% of people report they don’t enjoy their job.

    Based on data from 48 people who took the Breakroom Quiz between February 2022 and January 2024.

  • Okay
  • Only some people recommend their team

    Do team members at SSP Group recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    51% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 51 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do team members get enough training when they start at SSP Group?

    Some people did’t get enough training when they started.

    How we know this

    56% of people report they didn’t get enough training when they started working here.

    Based on data from 50 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are team members given support to progress at SSP Group?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 69% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 45 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do team members think SSP Group head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 44 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Needs improving
  • Most people don’t feel well informed by head office

    Do team members feel well informed about how SSP Group is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    69% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 45 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at SSP Group

What SSP Group employees say about their job

  • Best thing

    My colleagues

    Worst thing

    The management are rude and uncoordinated

    1.4

    SSP Group Server, April 2024

  • Best thing

    The people

    Worst thing

    The toxic management

    6.0

    SSP Group Team member, March 2024

See more reviews
  • Best thing

    The money

    Worst thing

    No understanding from head office

    5.0

    SSP Group Head chef, July 2023

  • Best thing

    Hard to say. The only perk is the 75% discount in some shops of the company. In some others there’s just a 20-25% discount.

    Worst thing

    The rota is shared with little prior notice (a day before the week starts). They don’t care much about the staff wellbeing, and there’s not much neither. They’re pretty disorganized.

    2.3

    SSP Group Team member, April 2023

  • Best thing

    Good go-workers, opportunity to meet and serve people from all over the world

    Worst thing

    Poor management, very little notice for rota, long hours, poor conditions

    3.5

    SSP Group Team member, November 2022

  • Best thing

    Some of the staff

    Worst thing

    Some staff are stuck up and one of the duty managers has his favourites

    2.3

    SSP Group Bar staff, August 2022

  • Best thing

    Got to learn some basic barista skills by myself

    Worst thing

    Unreasonable work time and unchangable schedule, most days had to work more than I am paid for

    1.9

    SSP Group Team member, August 2022

  • Best thing

    Working as a team and the ability to further my career with training towards a higher position.

    Worst thing

    Becoming too involved!
    Taking responsibilities!

    9.8

    SSP Group Bar staff, March 2022

  • Best thing

    Good discount card for employees
    We personally have a good team
    Varied days work

    Worst thing

    Bad management from higher up in the company
    Very money focused
    Head office don’t seem bothered about general staff

    2.3

    SSP Group Team leader, April 2021

  • Best thing

    Nightshift allowance and free food.

    Worst thing

    Working any 5 out of 7 nights can mean long stretches of nights on and working a lot of weekends.

    6.8

    SSP Group Customer service assistant, October 2020

  • More reviews from SSP Group employees

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