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Reposted over 30 days ago

Shop Manager

Greggs

About Greggs

Greggs is a bakery chain. They serve sweet and savoury baked goods.

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Job description from Greggs

Shop Managers play a key part in the success of our business. Youll manage your team in an inclusive and consistent way developing and maintaining high performance through recruitment,training, and engagement.Youll be the key driver for sales and profit for your shop and well provide you with all the training you need to be successful in your role.

Vacancy Information

The heart and soul of the team - our Shop Managers lead the way in the smooth runningof their Greggs shop.

We offer fantasticbenefits that help make Greggs a great place to work

  • Competitive pay
  • Colleague discount, up to 50% off our own-produced products
  • Free hot drinks while on a shift break
  • 4.2 weeks annual leave, pro-rated, increasing with service
  • Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees whohave at least 6-month service, or more, each year
  • Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
  • Career progression and learning and development
  • Employee Assistance Programme?; A free, confidential helpline, offering advice and support with financial, relationship, work-relatedand wellbeing issues, 24 hours a day, 365daysa year.? Including a mobile app providing a range of wellness content on physical, mental, social,andfinancial wellbeing
  • Perks and savings, such as digital gift card discounts, online cashback, in-store and online couponsand lifestyle offers
  • A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
  • Colleague Networks internal groups where colleagues and their allies can share their own personal experiences, offer feedback on the way we do things at Greggs, andprovide support to one another
What you'll do

Being a Shop Manager is management at its most practical as well as leading your team to complete tasks,?you'll need to roll your sleeves up, get involved in food preparation, serve?customers, and make sure the shop is clean, well-stocked and welcoming. Youll keep a close eye on things like, wage controls, waste controls, training, and?customer service standards.

We serve our customers across number of different channels; in-shop, delivery, click & collect and drive thru so youll also keep your team engaged and motivated to deliver the fast and friendly service Greggs is famous for across all our customer channels.

About you

Were looking for our Shop Managers to have a track record as a Supervisor or Line Manager and lots of experience delivering excellent customer service.

Youll have experience in a food on the go environment or within retail.

Youll have proven experience of using your skillset to develop a team of people and be supporting of an inclusive?culture recognising and valuing that difference is good.

Youll be ready to work alongside some great people and have lots of fun in your Greggs journey!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, wed love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

Job insights from Breakroom

Retail store and shop managers

Retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail store and shop manager

  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

Walton-On-Thames, South East, KT11 1HW

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Greggs pay managers enough to live on?

    Most people are paid a living wage.

    How we know this

    93% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 46 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Greggs pay managers market rates?

    Most people are paid above average for their job.

    How we know this

    74% of people are paid above average for the type of work they do.

    Based on data from 47 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people get paid breaks

    Do managers at Greggs get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    77% of people say they get paid breaks.

    Based on data from 47 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Greggs pay managers sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    36% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 45 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do managers at Greggs do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    53% of people report that they do extra work that they don’t get paid for.

    Based on data from 40 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do managers get of their shift pattern at Greggs?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 13% of people with changing schedules report getting one week notice or less.
    • 51% of people with changing schedules report getting two weeks notice.
    • 36% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 39 people who took the Breakroom Quiz between April 2023 and March 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Only some people get a choice of shifts

    Do managers at Greggs get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    56% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 16 people who took the Breakroom Quiz between July 2022 and February 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for managers at Greggs to change shifts?

    Some people find it hard to change shifts.

    How we know this

    46% of people report that it’s hard to change shifts if they need to.

    Based on data from 35 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for managers to book a holiday at Greggs?

    Most people find it easy to book holiday.

    How we know this

    82% of people report it’s easy to book holidays.

    Based on data from 44 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Greggs managers change managers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    38% of people say their manager changes their shifts at the last minute.

    Based on data from 40 people who took the Breakroom Quiz between March 2023 and March 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for managers to take sick leave at Greggs?

    Some people find it hard to take sick leave.

    How we know this

    45% of people report that it’s hard to take time off if they are sick.

    Based on data from 44 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some parents say it’s good

    Is working as managers at Greggs good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    50% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 24 people who took the Breakroom Quiz between February 2022 and January 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do managers at Greggs feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    86% of people say they’re treated with respect by their managers.

    Based on data from 44 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do managers at Greggs get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    52% of people report that they don’t get to take proper breaks.

    Based on data from 46 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for managers to work at Greggs?

    Most people feel stressed here.

    How we know this

    83% of people say they often feel stressed at work.

    Based on data from 47 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do managers at Greggs enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    34% of people report they don’t enjoy their job.

    Based on data from 41 people who took the Breakroom Quiz between April 2023 and April 2024.

  • Okay
  • Only some people recommend their team

    Do managers at Greggs recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    43% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 47 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do managers get enough training when they start at Greggs?

    Most people got enough training when they started.

    How we know this

    76% of people report they got enough training when they started working here.

    Based on data from 45 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good
  • Most people get support to progress

    Are managers given support to progress at Greggs?

    Most people are given support to progress here.

    How we know this

    In the last year, 74% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 46 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do managers think Greggs head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 44 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do managers feel well informed about how Greggs is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    87% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 47 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Greggs

What Greggs employees say about their job

  • Best thing

    The friendships, some of the customers

    Worst thing

    the other half of the customers, disrespect from other members of staff

    6.0

    Greggs Employee, March 2024

  • Best thing

    50% discount
    Easy

    Worst thing

    Always busy
    No piercings/lashes/nails

    7.6

    Greggs Team member, March 2024

See more reviews
  • Best thing

    Work banter
    Pay

    Worst thing

    Rude customers
    Fast-paced
    Demanding
    Small atmosphere
    Messy most of the time
    Noisy

    7.1

    Greggs Team member, February 2024

  • Best thing

    Customers
    Colleagues
    Cheap food

    Worst thing

    Underpaid
    Standing for long hours
    Dealing with rude customers

    7.3

    Greggs Team member, January 2024

  • Best thing

    co-workers, paid weekly, regular routine, discount

    Worst thing

    rude customers, not paid enough, head office keep adding more tasks but no pay rise, no sick pay, upper management sometimes dismissive and rude, some staff get away with doing bare minimum and not doing their jobs

    6.4

    Greggs Team member, December 2023

  • Best thing

    Being well trusted to run my own store and support other store

    Worst thing

    The high expectations and stress

    6.4

    Greggs Shop manager, October 2023

  • Best thing

    More money for the contracted hours

    Worst thing

    Last min changes to the Rota, more curtain side work then boxes and poor Rota.

    5.5

    Greggs HGV driver, October 2023

  • Best thing

    Choosing your own shifts and fast paced, day goes quickly. Pay is good too

    Worst thing

    Pressure on profit controls. Never have enough labour to get the job done and it gets tighter and tighter every year. To the point where you end up working through your breaks or skipping tasks that you consider important food safety tasks. Managers are very tired people, because of this, so days off are spent recovering rather than a day of pleasure. Also when you reach shop manager its very hard to progress to any other role.

    5.5

    Greggs Shop manager, January 2023

  • Best thing

    The Discount, making friends with co-workers, holiday hour pay is based on average worked hours not base pay so can get more money

    Worst thing

    Upper management are neglectful and expect store managers and staff to pick up after them, not paid enough to deal with the amount of rude customers, can not stick up for yourself from nasty customers- greggs company rules, breaks are too short to get anything done, 5:30/6am starts and 18:00/19:00 finishes, all day management shifts, senior team members (management below supervisors and managers) expected to know everything supervisors and managers know and the same responsability but only get paid 10p more than team members. No makeup other than natural, Piercings are banned, even if covered with blue plasters, cannot talk about company experiences online as can recieve warnings/disaplinares. Terrible at hiring new people and expecting staff to get on with 10x as much work on same pay. Company no longer do a yearly bonus. Not paid enough for the workload and physical training. Very hard to get new uniform, worn through shoes very fast and have to pay to replace every 6 months. Company keeps adding more daily rules and tasks for staffs to do but no pay increase. No other company benefits and no sick pay

    5.5

    Greggs Employee, February 2022

  • Best thing

    • you get 50% off the price for greggs branded food but 25% off for other bits like the drinks and crisps.
    • The staff members and management are friendly and easy to work with

    Worst thing

    • Everyone knows everyone in the company so word of mouth from one to another always flys around
    • we are often understaffed with a lot of pressure to perform well and complete different tasks
    • Breakfast time is always busy and you can be serving sometimes for 2-3 hours straight with no time for a break in between
    • customers are often rude and feel entitled (but you are allowed by company rules to refuse service to anyone)

    7.6

    Greggs Team member, February 2022

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