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Posted over 30 days ago

Team Leader

Cinnamon Care

About Cinnamon Care

Cinnamon Care operate luxury care homes.

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Job description from Cinnamon Care

Team Leader - Night shifts £14.65 per hour - Full-time hours Paid breaks, DBS & company benefits

A Top 20 Care Home Group 2023!

Earlsfield Court is a luxury 72 bed care home that provides the most luxurious surroundings and the very best in care and support.

The Team Leader works hands on within the home and is responsible for the overall supervision and success of teams being managed. You will be responsible for ensuring excellence in resident care, providing outreach and support to families, retaining dedicated Senior Care Assistants and Care Assistants. Facilitating ongoing training and educational opportunities for the team is part of the role. This is not a supernumerary role however time will be given for management tasks. The Team Leader is a succession role for those interested into developing into Deputy Managers of the future.

Main Responsibilities of the role: Alongside the Deputy Manager co-ordinate, the resident assessment process, ensuring involvement of the resident in identifying needs and preferences, and integration of all information into the care plan. Ensure that all relevant information in respect of each resident is written and communicated as appropriate to achieve delivery of a person-centred approach. To work hands-on with the team to ensure the appropriate levels of care are in place always. Deliver and Manage the Medication administration processes, ensuring robust auditing procedures including those surrounding pharmacy processes, and identify any training needs. Alongside the Deputy Manager recruit the care team through the Cinnamon process, ensuring that contracted hours are efficiently managed, and recruitment needs are monitored on an ongoing basis. Regularly communicate to family members with regards to resident needs and progress. Manage team member absence and conduct return to work sessions with staff following all absences, with support from the Deputy Manager and home Administrator. Conduct and oversee effective handovers between all shifts, ensuring that the Deputy Manager & General Manager is kept fully informed always with regards to applicable areas. Provide daily coaching and support to Senior Care Assistants and Care Assistants as needed, leading by example always. Essential for this role:

NVQ 3 essential, NVQ 4 in Care and Registered Managers Award or QCF Level 4 Diploma in Management (Desirable but not essential) Two years' experience in long-term care or similar industry Experience of planning, implement, evaluate and clearly document care delivery Experience of working with older people.

Job insights from Breakroom

Senior care workers

Senior care workers support care workers and assistants help people in their daily lives to live as independently as possible.

What you’ll do as a senior care workers:

  • Help with social or physical activities
  • Train
  • Household tasks, like cleaning and washing
  • Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
  • Check and monitor health and help with medication

Is it right for you?

This job may involve:

  • Standing
  • Managing people
  • Heavy lifting
  • Helping with personal care
  • Physical activity
  • Emotionally demanding duties
  • Wearing a uniform
  • Night work
  • Long hours
  • Anti-social hours
  • Cleaning
  • Working alone

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Cinnamon Care pay a living wage?

    Most people are paid a living wage.

    How we know this

    71% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 21 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Cinnamon Care pay market rates?

    Most people are paid above average for their job.

    How we know this

    74% of people are paid above average for the type of work they do.

    Based on data from 23 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people get paid breaks

    Do workers at Cinnamon Care get paid breaks?

    Yes. Most people get paid breaks.

    How we know this

    96% of people say they get paid breaks.

    Based on data from 25 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Cinnamon Care pay sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    96% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 24 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at Cinnamon Care do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    36% of people report that they do extra work that they don’t get paid for.

    Based on data from 22 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Cinnamon Care?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 17% of people with changing schedules report getting one week notice or less.
    • 35% of people with changing schedules report getting two weeks notice.
    • 13% of people with changing schedules report getting three weeks notice.
    • 35% of people with changing schedules report getting four weeks notice or more.

    Based on data from 23 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Cinnamon Care worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    96% of people report they don’t worry about getting enough hours.

    Based on data from 25 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Cinnamon Care workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    58% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 26 people who took the Breakroom Quiz between March 2022 and December 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for Cinnamon Care workers to change shifts?

    Most people find it hard to change shifts.

    How we know this

    78% of people report that it’s hard to change shifts if they need to.

    Based on data from 18 people who took the Breakroom Quiz between August 2021 and June 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Cinnamon Care?

    Most people find it easy to book holiday.

    How we know this

    67% of people report it’s easy to book holidays.

    Based on data from 24 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Cinnamon Care managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    71% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 21 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Cinnamon Care?

    Some people find it hard to take sick leave.

    How we know this

    65% of people report that it’s hard to take time off if they are sick.

    Based on data from 20 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Okay
  • Only some people feel treated with respect

    Do people at Cinnamon Care feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    55% of people say they’re not treated with respect by their managers.

    Based on data from 22 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do people at Cinnamon Care get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    55% of people report that they don’t get to take proper breaks.

    Based on data from 22 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Cinnamon Care?

    Most people feel stressed here.

    How we know this

    88% of people say they often feel stressed at work.

    Based on data from 24 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Cinnamon Care enjoy their jobs?

    Most people enjoy their job.

    How we know this

    70% of people report they enjoy their job.

    Based on data from 20 people who took the Breakroom Quiz between May 2022 and April 2024.

  • Needs improving
  • Most people don’t recommend their team

    Do people at Cinnamon Care recommend working with their team?

    Not many people recommend working with their team.

    How we know this

    74% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 27 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at Cinnamon Care?

    Some people did’t get enough training when they started.

    How we know this

    56% of people report they didn’t get enough training when they started working here.

    Based on data from 27 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Cinnamon Care?

    Only some people are given support to progress here.

    How we know this

    In the last year, 62% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 21 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Cinnamon Care head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 21 people who took the Breakroom Quiz between March 2022 and December 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Cinnamon Care is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    62% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 21 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Cinnamon Care

What Cinnamon Care employees say about their job

  • Best thing

    Residents

    Worst thing

    Everything the whole management everything just hiring every one who don't have experience when you first started you needed a NVQ 2 now they hire anyone who have no clue management don't support you

    1.1

    Cinnamon Care Care assistant, December 2022

  • Best thing

    Cake making

    Worst thing

    Serving and pot wash

    5.0

    Cinnamon Care Kitchen assistant, September 2022

See more reviews
  • Best thing

    Lovely place to work , great place , lovely resdients, have an amazing manager

    Worst thing

    Team members attitude

    7.8

    Cinnamon Care Care assistant, August 2022

  • Best thing

    Knowing you're helping people

    Worst thing

    Overworked, stressed, not enough staff

    5.5

    Cinnamon Care Senior carer, May 2022

  • Best thing

    Personal, hands on care.

    Worst thing

    Staff members not treated fairly.

    6.0

    Cinnamon Care Care assistant, August 2021

  • Best thing

    Caring for other people

    Worst thing

    Lack of respect and motivation by management

    6.4

    Cinnamon Care Care assistant, June 2021

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