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Ward Clerk

Elysium Healthcare

About Elysium Healthcare

Elysium Healthcare is a private healthcare company. They run mental health services, centres and hospitals.

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Job description from Elysium Healthcare

We are looking for a Ward Clerk to join our brand new

12 bed CAMHS service supporting young people between the ages of 12 – 18 years old at Emerald Place Clinic in Charlwood, Surrey

opening in early 2024.

If you enjoy creating a well-presented and safe environment, then join the team at Emerald Place Clinic in Charlwood as a Ward Clerk and be a valued member of the service.

To provide a proactive and flexible range of ward/ clinical administration services by providing relevant and appropriate ward-based support to the Ward Manager and the wider MDT team; driving best practice and ensuring compliance with company procedures and documented policies.

Your responsibilities will include:

Provide clinical administration and an efficient support service as required such as updating and maintaining accurate patient information, answering telephone calls, taking messages, whilst communicating effectively and professionally with both internal and external stakeholders, ensuring confidentiality of all written and verbal communication.

Provide efficient administration to the ward staff, dealing with any requests for information promptly.

To add all admissions to Carenotes, electronic patient records system, on the day of admission as required by head office.

To prepare all new patient folders in preparation for admission ensuring all relevant documentation included

To maintain the patient -folders on the wards ensuring that all documentation is filed accurately.

General administration duties such as photocopying, filing, archiving, scanning.

To provide efficient support to the ward on a weekly basis, working in collaboration with the Medical Secretaries and ward staff to ensure that the ward offices are kept in a tidy manner and helping to support the smooth running of the service.

To be a Successful Ward Clerk you will need:

Demonstrated ability to display professional conduct at all times.

Ability to establish and maintain positive working relationships.

Ability to handle stressful situations.

Accuracy, efficiency, timeliness, and diligence are displayed in the accomplishment of all assigned duties with a minimum of direct supervision.

Ability to prioritise duties and responsibilities

GCSE certificate, Grade C or above in English, or equivalent (Essential)

GCSE certificate, Grade C or above in Mathematics, or equivalent (Essential)

Where you will be working: Surrey and Borders Partnership NHS Foundation Trust and Elysium Healthcare are working in partnership to provide a new mental health inpatient service for young people in Surrey in a new purpose-built unit. Emerald Place Clinic is available solely for NHS funded care and treatment and the partnership brings together complementary expertise and best practice to jointly manage the inpatient unit and deliver a high-quality service for young people.

Emerald Place Clinic is a general adolescent inpatient unit for the care and treatment of young people aged 13 up to the age of 18. Young people who are admitted to the unit will have a primary diagnosis of mental illness across a wide range of disorders and complex needs. These could include mental health conditions such as mood disorders and acute psychosis.

Additionally young people may have co-existing additional needs such as neurodevelopmental disorders, including mild learning disabilities or autism. A young person could also be admitted if they have disordered eating.

What you will get:

An annual salary of £21,547.50

plus benefits

The equivalent of 33 days holiday (including bank holidays) - plus your birthday off

Free meals and parking

Wellbeing support and activities

Career development and training

Pension contribution

Life Assurance

Enhanced maternity and adoption package

There are also a range of other benefits including retail discounts and special offers, car leasing without a credit check and much more. About your next employer:

You will be working for an established, stable and agile company with a unique approach to the delivery of care. With a network of over 90 services across England and Wales, providing four services including: Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is an opportunity for you to grow and move with Elysium.

Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Map

Betchworth, England, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Elysium Healthcare pay a living wage?

    Most people are paid a living wage.

    How we know this

    83% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 36 people who took the Breakroom Quiz between April 2023 and April 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Elysium Healthcare pay market rates?

    Most people are paid above average for their job.

    How we know this

    76% of people are paid above average for the type of work they do.

    Based on data from 33 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Under 21s get paid less than everyone else

    Do Elysium Healthcare pay the same regardless of age?

    No, people under the age of 21 get paid less than those above 21.

    See what Elysium Healthcare pays different age groups

    How we know this

    The average pay of under 21s is less than those who are over 21.

    Based on data from 42 people who took the Breakroom Quiz between August 2022 and April 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do workers at Elysium Healthcare get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    91% of people say they don’t get paid breaks.

    Based on data from 35 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Elysium Healthcare pay sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    66% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 32 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do workers at Elysium Healthcare do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    35% of people report that they do extra work that they don’t get paid for.

    Based on data from 74 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Elysium Healthcare?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 34% of people with changing schedules report getting one week notice or less.
    • 10% of people with changing schedules report getting two weeks notice.
    • 12% of people with changing schedules report getting three weeks notice.
    • 43% of people with changing schedules report getting four weeks notice or more.

    Based on data from 58 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do workers at Elysium Healthcare worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    78% of people report they don’t worry about getting enough hours.

    Based on data from 37 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do Elysium Healthcare workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    60% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 75 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for Elysium Healthcare workers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    51% of people report that it’s hard to change shifts if they need to.

    Based on data from 49 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it to book a holiday at Elysium Healthcare?

    Most people find it easy to book holiday.

    How we know this

    75% of people report it’s easy to book holidays.

    Based on data from 32 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Elysium Healthcare managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    87% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 30 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it to take sick leave at Elysium Healthcare?

    Some people find it hard to take sick leave.

    How we know this

    35% of people report that it’s hard to take time off if they are sick.

    Based on data from 34 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some parents say it’s good

    Is working at Elysium Healthcare good if you’re a parent or carer?

    Only some parents and carer say this is a good place to work.

    How we know this

    38% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 21 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do people at Elysium Healthcare feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    41% of people say they’re not treated with respect by their managers.

    Based on data from 83 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do people at Elysium Healthcare get proper breaks?

    Most people get proper breaks.

    How we know this

    71% of people report that they get to take proper breaks.

    Based on data from 34 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful to work at Elysium Healthcare?

    Most people feel stressed here.

    How we know this

    75% of people say they often feel stressed at work.

    Based on data from 36 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do people at Elysium Healthcare enjoy their jobs?

    Most people enjoy their job.

    How we know this

    77% of people report they enjoy their job.

    Based on data from 30 people who took the Breakroom Quiz between May 2023 and April 2024.

  • Okay
  • Only some people recommend their team

    Do people at Elysium Healthcare recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    64% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 36 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do people get enough training when they start at Elysium Healthcare?

    Most people got enough training when they started.

    How we know this

    80% of people report they got enough training when they started working here.

    Based on data from 35 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at Elysium Healthcare?

    Only some people are given support to progress here.

    How we know this

    In the last year, 53% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 80 people who took the Breakroom Quiz between May 2022 and April 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do people think Elysium Healthcare head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    79% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 34 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how Elysium Healthcare is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    62% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 34 people who took the Breakroom Quiz between May 2023 and April 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Elysium Healthcare

What Elysium Healthcare employees say about their job

  • Best thing

    People and culture

    Worst thing

    Working too many hours and volume of work

    4.9

    Elysium Healthcare Executive assistant, November 2023

  • Best thing

    Free food and free parking

    Worst thing

    Appalling management. Untrustworthy and two faced. "Lead" Admin will discuss/laugh about your personal business with others.

    2.0

    Elysium Healthcare Administrator, April 2023

See more reviews
  • Best thing

    day trips out with patients

    Worst thing

    poor management poor wellbeing
    massive clicks
    dangerous constantly short staffed
    just shit in general

    3.0

    Elysium Healthcare Support worker, March 2023

  • Best thing

    Helping service users
    Spending time with friendly staff
    Having 1 understanding nurse who's there for the staff

    Worst thing

    Being attacked regularly
    Aggression played down
    Service users in incorrect environment
    Spending time with certain shift patters where the staff are always negative and talking about others
    Nurses not caring about staffs welfare when ill or injured
    Management not caring about staffs welfare when ill or injured

    2.6

    Elysium Healthcare Support worker, October 2022

  • Best thing

    Easy life

    Worst thing

    Going over things x2

    4.8

    Elysium Healthcare Housekeeper, February 2021

  • Best thing

    Making a difference to people lives and watch as they sometimes improve.

    Worst thing

    Not having the right stuff for them and when they become poorly and pass away.

    6.0

    Elysium Healthcare Healthcare assistant, November 2020

  • Best thing

    I work with a great team

    Worst thing

    Begining asked can you do this to today and that knowing you wont have time if your very busy

    8.7

    Elysium Healthcare Housekeeper, November 2020

  • Best thing

    Nothing is the same for two shifts and you are always kept busy mentally and physically.

    Worst thing

    The lack of training for staff expected to work with people who have serious mental health issues.

    4.2

    Elysium Healthcare Healthcare assistant, October 2020

  • Best thing

    Some colleagues
    Patient rapport, seeing patients recover/improve their mental health

    Worst thing

    Lack of staff
    Senior management
    Hospital director is not accessible and very rude to staff

    5.0

    Elysium Healthcare Hca, August 2020

  • Best thing

    The people I work with

    Worst thing

    Not being able to get things done in a timely manner due to lack of support as there is no staff around to provide it.

    3.5

    Elysium Healthcare Healthcare assistant, August 2020

  • More reviews from Elysium Healthcare employees
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