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Supervisor - H. Samuel - Permanent - Part Time

H Samuel

About H Samuel

H. Samuel is a retailer. They sell jewellery, watches and ornaments.

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Job description from H Samuel

Our Supervisors have a special talent for amazing our Customers!

Permanent Supervisor - Part Time 

We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it – and our Store Supervisors are the people who bring that product knowledge to life! 

You'll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You'll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills. 

As the face of H.Samuel, we want you to reflect our brand, culture and customers. You certainly won't find our Store team members suited and booted. Instead, we're proud of our team's unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo's, piercings and style!

Your Background

You'll have retail or customer service experience, but what really sets you apart is your ability to sell. You'll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You'll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly.

What's next?

When you submit your application, you will be invited to complete a short online assessment. 

If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. 

Successful applicants will be contacted by the store manager inviting you to the final stage interviews. 

We recommend to regularly check your emails to ensure you don't miss any updates with your application.

Your rewards

We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.

What is also really amazing about Signet are the career development opportunities. If you've got potential, we'll help you fulfil it. We've got the training and development programmes in place to really help you make the most of your talent!

Be part of something special!

Signet is the name behind H. Samuel and Ernest Jones.  Together, we have more than 300 stores in the UK and Republic of Ireland.  But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores.  Just imagine where your career could take you.  

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need

Job insights from Breakroom

Retail and sales supervisors

Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met

What you’ll do as a retail and sales supervisor

  • Support the retail manager
  • Serve and advise customers
  • Look after staff and rotas
  • Manage deliveries and stock
  • Handle customer payments, complaints, returns and refunds
  • Keep the store clean and tidy
  • Be responsible for sales targets and goals

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Using a computer
  • Wearing a uniform
  • Physical activities
  • Managing people
  • Anti-social hours

Map

Crawley

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people are paid below market rates

    Do H Samuel pay supervisors market rates?

    Most people are paid less than average for their job.

    How we know this

    70% of people are paid below average for the type of work they do.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do supervisors at H Samuel get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do H Samuel pay supervisors sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    50% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do supervisors at H Samuel do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    40% of people report that they do extra work that they don’t get paid for.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Good
  • Most people don’t worry about their hours

    Do supervisors at H Samuel worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    70% of people report they don’t worry about getting enough hours.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do supervisors at H Samuel get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    40% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for supervisors at H Samuel to change shifts?

    Some people find it hard to change shifts.

    How we know this

    40% of people report that it’s hard to change shifts if they need to.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Needs improving
  • Shifts get changed at short notice

    Do H Samuel managers change supervisors shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    70% of people say their manager changes their shifts at the last minute.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Needs improving
  • Most people find it hard to take sick leave

    How easy is it for supervisors to take sick leave at H Samuel?

    Most people find it hard to take sick leave.

    How we know this

    90% of people report that it’s hard to take time off if they are sick.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people get proper breaks

    Do supervisors at H Samuel get proper breaks?

    Most people get proper breaks.

    How we know this

    70% of people report that they get to take proper breaks.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for supervisors to work at H Samuel?

    Some people feel stressed here.

    How we know this

    60% of people say they often feel stressed at work.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Needs improving
  • Most people don’t recommend their team

    Do supervisors at H Samuel recommend working with their team?

    Not many people recommend working with their team.

    How we know this

    70% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do supervisors get enough training when they start at H Samuel?

    Some people did’t get enough training when they started.

    How we know this

    50% of people report they didn’t get enough training when they started working here.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are supervisors given support to progress at H Samuel?

    Only some people are given support to progress here.

    How we know this

    In the last year, 40% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Good
  • Most people feel well informed by head office

    Do supervisors feel well informed about how H Samuel is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    70% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 10 people who took the Breakroom Quiz between April 2021 and February 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at H Samuel

What H Samuel employees say about their job

  • Best thing

    The perks and holidays are really good and the rewards systems (shine with signet) and incentives are always fun, whether set up by our manager or as a district. Our district manager is also amazing and laid back but still knows how to make sure everyone is on target. There's many support systems through the company along with mental health support and 2 vouchers per year to help us buy clothes. Everyone is supportive of eachother

    Worst thing

    There is a lot of training to work there. Learning all about different watch functions and metals and safety too especially to do with theft and shoplifting. There is a lot of revising to do for it and it takes a lot of time to get used to things, but you get used to the routine after a while. The job I would recommend, in terms of under 18s, to students who are more academic since it really helps with revision techniques and study systems

    9.4

    H Samuel Sales associate, February 2024

  • Best thing

    Building a relationship with customers to deliver what they want.
    Learning and mastering information in order to do the above.

    Worst thing

    Staff shortages mean there's not enough staff in store.
    Head office sets too many tasks which we cannot complete in the time frame if we want to prioritize serving customers.

    3.7

    H Samuel Sales associate, July 2022

See more reviews
  • Best thing

    The team are amazing, staff discounts, part time positions and they hire a lot of students

    Worst thing

    Management

    Rotas are changed a day before and days requested off are often dismissed and ignored

    Holidays have to be booked at the start of the year and go down in the list of when you joined (you could be left with none of the holidays you want)

    Talked bad about for calling in and not supported

    Often you'll end up staying later and won't be paid for the time

    The job is stressful and there is no support given by the manager

    Turns out vet is extremely high and training is poor

    2.3

    H Samuel Employee, July 2022

  • Best thing

    The customers
    The range of products
    The staff discount

    Worst thing

    The amount of stress they put on staff to sell add ons

    4.1

    H Samuel Supervisor, February 2022

  • Best thing

    Discount, staff are the best, management are the best, when you get a lovely customer

    Worst thing

    Hours you get being based on performance, extremely rude customers sometimes. Targets shouldn’t be as high as they are

    8.2

    H Samuel Sales assistant, February 2022

  • Best thing

    Helps advance knowledge and skills in a variety of areas and the interaction with nice customers is always good!

    Worst thing

    Underpaid (minimum wage), not paid for breaks, over worked, targeted on everything you do and are constantly told what you are failing at, the more competent you are the more responsibility you are given for the same wage. Finally the job description of “sales associate” is the bare minimum of what we do, it should be a a skilled job. Can do easier work at other companies for more money and less stress.

    2.1

    H Samuel Sales associate, February 2022

  • Best thing

    Get to sell engagement rings which is fun

    Worst thing

    They don’t care about physical or mental health at all
    They only care about sales
    Treat you like rubbish but expect you to be happy with that
    Expect you to work holidays without complaining or being able to book time off

    1.2

    H Samuel Sales assistant, December 2021

  • Best thing

    Work colleagues

    Worst thing

    Management treatment and what is expected to be delivered against what realistically can be delivered

    4.2

    H Samuel Employee, July 2021

  • Best thing

    People I work with

    Worst thing

    Customers complaints

    6.4

    H Samuel Sales assistant, March 2021

  • Best thing

    Team in my store and the district

    Worst thing

    Falling behind on sales

    6.2

    H Samuel Step up sales associate, October 2019

  • More reviews from H Samuel employees
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