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Travel Retail - Jo Malone - Stylist - Luton Airport - 36 Hours

Estee Lauder

About Estee Lauder

Estee Lauder manufacturer and sell beauty and skincare products.

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Job description from Estee Lauder

Travel Retail - Jo Malone - Stylist - Luton Airport - 36 Hours
Brand: Jo Malone London
Description
At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals
Responsibilities and tasks
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with your colleagues
- Support the execution of in store events
- Awareness of stock and inventory
- Maintain high VM standards and work environment
- To be aware of competitor activity and to drive an omni-channel approach
- Adhere to Brand grooming guidelines
- Maintain the high standard of housekeeping
Our Brand
The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.
At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
Our company brand is the articulation of who we are-it defines our corporate entity, The Estée Lauder Companies.
WE ARE
Individuals.
We are a bold, diverse community-home to the most creative talent.
WE ARE
Inventors.
We have pushed the boundaries of possibility for 70 years-together, we are inventing the future of beauty.
WE ARE
Global Citizens
We are a bold, diverse community-home to the most creative talent.
As a company, we've always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we're ready to share and amplify our company brand so that we can build on The Estée Lauder Companies' leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we've just completed the same exercise for our company brand, The Estée Lauder Companies.
Together, WE ARE The Estée Lauder Companies. #ELCfamily
Please note: thesuccess of your candidacy would be on contingent on completion of the nextstage of the recruitment process - requirements of the role & completion ofyour video assessment. If you require any adjustments to our recruitmentprocess because of a disability or for some other reason, please ensure youcontact 0800 917 1399 as soon as possible.
Qualifications
- The Ideal Candidate The ideal candidate will be warm, kind and friendly, love to help with a 'can-do' attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.* The ability to provide inspirational, authentic and personalized customer service* Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Luton
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2318629
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Luton

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Estee Lauder pay retail and sales assistants enough to live on?

    Most people are paid a living wage.

    How we know this

    84% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 25 people who took the Breakroom Quiz between May 2022 and February 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Estee Lauder pay retail and sales assistants market rates?

    Most people are paid above average for their job.

    How we know this

    100% of people are paid above average for the type of work they do.

    Based on data from 15 people who took the Breakroom Quiz between June 2022 and February 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Okay
  • Only some people get paid breaks

    Do retail and sales assistants at Estee Lauder get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    44% of people say they don’t get paid breaks.

    Based on data from 25 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Estee Lauder pay retail and sales assistants sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    44% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 18 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do retail and sales assistants at Estee Lauder do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    38% of people report that they do extra work that they don’t get paid for.

    Based on data from 24 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do retail and sales assistants get of their shift pattern at Estee Lauder?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 12% of people with changing schedules report getting one week notice or less.
    • 16% of people with changing schedules report getting two weeks notice.
    • 28% of people with changing schedules report getting three weeks notice.
    • 44% of people with changing schedules report getting four weeks notice or more.

    Based on data from 25 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do retail and sales assistants at Estee Lauder worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    78% of people report they don’t worry about getting enough hours.

    Based on data from 18 people who took the Breakroom Quiz between June 2022 and December 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do retail and sales assistants at Estee Lauder get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    40% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 25 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for retail and sales assistants at Estee Lauder to change shifts?

    Some people find it hard to change shifts.

    How we know this

    62% of people report that it’s hard to change shifts if they need to.

    Based on data from 21 people who took the Breakroom Quiz between March 2022 and December 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for retail and sales assistants to book a holiday at Estee Lauder?

    Most people find it easy to book holiday.

    How we know this

    70% of people report it’s easy to book holidays.

    Based on data from 27 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Estee Lauder managers change retail and sales assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    43% of people say their manager changes their shifts at the last minute.

    Based on data from 23 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for retail and sales assistants to take sick leave at Estee Lauder?

    Some people find it hard to take sick leave.

    How we know this

    52% of people report that it’s hard to take time off if they are sick.

    Based on data from 23 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Okay
  • Only some people feel treated with respect

    Do retail and sales assistants at Estee Lauder feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    46% of people say they’re not treated with respect by their managers.

    Based on data from 26 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do retail and sales assistants at Estee Lauder get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    35% of people report that they don’t get to take proper breaks.

    Based on data from 26 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for retail and sales assistants to work at Estee Lauder?

    Some people feel stressed here.

    How we know this

    67% of people say they often feel stressed at work.

    Based on data from 24 people who took the Breakroom Quiz between February 2022 and December 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do retail and sales assistants at Estee Lauder enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    38% of people report they don’t enjoy their job.

    Based on data from 24 people who took the Breakroom Quiz between March 2022 and February 2024.

  • Okay
  • Only some people recommend their team

    Do retail and sales assistants at Estee Lauder recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 27 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do retail and sales assistants get enough training when they start at Estee Lauder?

    Some people did’t get enough training when they started.

    How we know this

    48% of people report they didn’t get enough training when they started working here.

    Based on data from 27 people who took the Breakroom Quiz between February 2022 and December 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are retail and sales assistants given support to progress at Estee Lauder?

    Only some people are given support to progress here.

    How we know this

    In the last year, 63% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 24 people who took the Breakroom Quiz between March 2022 and February 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do retail and sales assistants think Estee Lauder head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    76% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 25 people who took the Breakroom Quiz between November 2021 and November 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do retail and sales assistants feel well informed about how Estee Lauder is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    56% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 25 people who took the Breakroom Quiz between February 2022 and December 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Estee Lauder

What Estee Lauder employees say about their job

  • Best thing

    Pay and discounts

    Worst thing

    Hours of work start at 5am and finish sometimes 9pm

    2.3

    Estee Lauder Employee, March 2023

  • Best thing

    Discounf

    Worst thing

    Stressed, over worked and underpaid, little room for progression since they majorly cut back on roles

    8.4

    Estee Lauder Employee, October 2022

See more reviews
  • Best thing

    Great work environment
    Flexible shifts

    Worst thing

    Little to no support from management
    Extremely high targets

    9.1

    Estee Lauder Manager, June 2022

  • Best thing

    Discount

    Worst thing

    The pressure to make ridiculous amount of money. Especially if you’re working on your own. The managers don’t want to accept reality of a retail store and think they live in a dream land where we have customers spending so much money. They suck the passion for beauty out of you. Commission is RUBBISH only 1%
    The store is freezing cold, we get so much verbal abuse from the public
    They want us to make money instore but out better offers online! And wonder why high st stores are shutting down …

    4.9

    Estee Lauder Employee, February 2022

  • Best thing

    Good discounts, take home quite a bit of makeup and products

    Worst thing

    When I worked there under a certain brand owned by this company, we weren’t allowed to take our jackets off in the summer even though we were overheating. We were constantly judged by the managers, who never understood our personal issues, we were expected to work weekends all the time, our manager was always late but if we were late by even 5 minutes we were told to take it off our break time, we weren’t allowed to drink water on shop floor, even when it was over 30 degrees in the shop, our manager gossiped about us behind our backs to the other counter managers on different counters and constantly judged us for being friendly rather than wanting to sell tonnes of unnecessary products to the customer. I wanted to fit the need of the customer to create loyalty and trust but I was told I needed to upsale and basically lie about what they ‘needed’ just so I could make their profit.

    2.4

    Estee Lauder Sales advisor, November 2021

  • Best thing

    Discount on products

    Worst thing

    Non flexiblity

    5.5

    Estee Lauder Sales assistant, May 2021

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