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Festive Colleague - Twilights - Hemel Hempstead Extra

Tesco

About Tesco

Tesco is the largest supermarket chain in the UK.

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Job description from Tesco

Availability Window Days From time To time Sun 17:00:00 21:30:00 Sat 18:30:00 24:00:00

Our Tesco Colleague rate of pay starts from £11.02 an hour; this increases to £11.75 for stores inside the M25 but excluding London Boroughs and is £11.95 for stores within Inner London – London Boroughs. For all hours worked between midnight and 6am you will receive an additional night premium of £2.30 per hour worked. Additional payments may also apply depending on location and skills.

Fancy a festive in-store role? We’ve got all kinds of shifts and roles available.

Across the country, customers are counting on us to make the magic happen – and that’s why we need your help. Working in store, you’ll tackle a range of tasks, from serving customers and stocking shelves, to picking orders for home delivery. You’ll feel your impact every day, as you send customers home with a smile. Experience isn’t essential – all you need is the right attitude.

Because here, it all comes down to helping people: customers, colleagues, communities. If you’re warm and welcoming, you’ll fit right in with our caring, friendly bunch.

It all adds up to a role where you can do good, and feel good, while enjoying great flexibility. Let’s make every day a little better. Especially at Christmas.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.


  • You’ll help deliver Christmas for households across the nation.
  • You’ll provide support in store during the busy festive period.
  • You could be stocking shelves and making sure products are where they need to be.
  • Or, you could be serving customers and putting together orders for our Click and Collect service.
  • Whatever the task, you’ll take pride in making sure that customers get a brilliant experience.

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
  • To take the initiative and make decisions that are right for our customers
  • Work well within a team and communicate openly with others
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success
  • Be at work on time, well presented and ready to be a brand ambassador

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

Hemel Hempstead, HP2 4JS

A map of the rough location for this vacancy

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Tesco pay customer assistants enough to live on?

    Most people are paid a living wage.

    How we know this

    92% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 192 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Tesco pay customer assistants market rates?

    Most people are paid above average for their job.

    How we know this

    96% of people are paid above average for the type of work they do.

    Based on data from 202 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do customer assistants at Tesco get paid the same regardless of age?

    Yes, people under the age of 23 get paid the same as those above 23.

    See what Tesco pays different age groups

    How we know this

    The average pay of under 23s is the same as those above 23.

    Based on data from 471 people who took the Breakroom Quiz between February 2023 and February 2024.

  • Needs improving
  • Most people don’t get paid breaks

    Do customer assistants at Tesco get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    97% of people say they don’t get paid breaks.

    Based on data from 197 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Tesco pay customer assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    86% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 167 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do customer assistants at Tesco do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    77% of people report that they don’t do extra unpaid work.

    Based on data from 182 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do customer assistants get of their shift pattern at Tesco?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 42% of people with changing schedules report getting one week notice or less.
    • 19% of people with changing schedules report getting two weeks notice.
    • 17% of people with changing schedules report getting three weeks notice.
    • 22% of people with changing schedules report getting four weeks notice or more.

    Based on data from 186 people who took the Breakroom Quiz between September 2023 and February 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do customer assistants at Tesco worry about hours?

    Some people worry about getting enough hours.

    How we know this

    34% of people report they worry about getting enough hours.

    Based on data from 198 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do customer assistants at Tesco get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    68% report that their manager gives them enough choice over which shifts they work.

    Based on data from 173 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for customer assistants at Tesco to change shifts?

    Some people find it hard to change shifts.

    How we know this

    52% of people report that it’s hard to change shifts if they need to.

    Based on data from 121 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for customer assistants to book a holiday at Tesco?

    Most people find it easy to book holiday.

    How we know this

    73% of people report it’s easy to book holidays.

    Based on data from 173 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Tesco managers change customer assistants shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    78% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 177 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for customer assistants to take sick leave at Tesco?

    Most people find it easy to take sick leave.

    How we know this

    71% of people report that it’s easy to take time off if they are sick.

    Based on data from 167 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is customer assistants at Tesco job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    95% of students report this is a good place to work if you’re studying.

    Based on data from 97 people who took the Breakroom Quiz between September 2023 and February 2024.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Okay
  • Only some parents say it’s good

    Is working as customer assistants at Tesco good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    36% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 107 people who took the Breakroom Quiz between February 2023 and February 2024.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do customer assistants at Tesco feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    78% of people say they’re treated with respect by their managers.

    Based on data from 170 people who took the Breakroom Quiz between November 2023 and February 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do customer assistants at Tesco get proper breaks?

    Most people get proper breaks.

    How we know this

    89% of people report that they get to take proper breaks.

    Based on data from 188 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for customer assistants to work at Tesco?

    Some people feel stressed here.

    How we know this

    64% of people say they often feel stressed at work.

    Based on data from 184 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do customer assistants at Tesco enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    43% of people report they don’t enjoy their job.

    Based on data from 157 people who took the Breakroom Quiz between December 2023 and February 2024.

  • Okay
  • Only some people recommend their team

    Do customer assistants at Tesco recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    44% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 200 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do customer assistants get enough training when they start at Tesco?

    Some people did’t get enough training when they started.

    How we know this

    42% of people report they didn’t get enough training when they started working here.

    Based on data from 186 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are customer assistants given support to progress at Tesco?

    Only some people are given support to progress here.

    How we know this

    In the last year, 59% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 181 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do customer assistants think Tesco head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 173 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do customer assistants feel well informed about how Tesco is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    59% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 185 people who took the Breakroom Quiz between December 2023 and February 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Tesco

What Tesco employees say about their job

  • Best thing

    Friends

    Worst thing

    Been moaned at for been slower than team leaders would like

    7.5

    Tesco Customer assistant, February 2024

  • Best thing

    Colleague shop which is definitely helpful to make ends meet

    Worst thing

    Work / life balance.
    Abuse and disrespect from customers

    7.8

    Tesco Shift leader, February 2024

See more reviews
  • Best thing

    above NMW pay, friendly coworkers and customers

    Worst thing

    Difficult to change hours, lack of transparency between management and team

    7.3

    Tesco Colleague, December 2023

  • Best thing

    The people and the money

    Worst thing

    The managers and the inability to get holidays and time off

    6.0

    Tesco Personal shopper, December 2023

  • Best thing

    Don't finish late

    Worst thing

    Very busy for how many staff we have. I work in the cafe and the team is small.

    5.0

    Tesco Team member, November 2023

  • Best thing

    Going out on the road delivering to customers, not having a manager telling you the best route to take or looking over your shoulder. There is somewhat freedom in my job.

    Worst thing

    My manager doesn’t take the time to get to know delivery drivers in person and get trained up on the same things as we do and I find it. Quite frustrating.

    7.6

    Tesco Delivery driver, November 2023

  • Best thing

    Fast paced, busy, feels quick.

    Worst thing

    Stress, tagging, late deliveries others not doing a good job and having to pick up for them

    5.5

    Tesco Employee, September 2023

  • Best thing

    The staff and customers

    Worst thing

    Having to call in sick, the way they calculate absence.

    7.1

    Tesco Customer assistant, September 2023

  • Best thing

    Flexibility with schedule and also I can work in different departments so variation in work; my work is very active as well - lots of waking and moving

    Worst thing

    Stressful as there is never enough staff; hours are never fully filled

    6.4

    Tesco Team leader, August 2023

  • Best thing

    Well definitely being able to get discounts , most customers can be really nice and even understanding when you are busy, workload can vary depending where you work but for me it is decent

    Worst thing

    You can get reallt difficult customers meaning you need a lot if patience, you migh feel stressed when things aren't done and you are expected to do it but are busy doing other roles, being able to multi task is key

    5.5

    Tesco Customer assistant, August 2023

  • More reviews from Tesco employees
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