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Sales Associate (Part Time) - HUGO Cheshire Oaks

Hugo Boss

About Hugo Boss

Hugo Boss is a fashion retailer. They sell designer fashion for women and men.

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Job description from Hugo Boss


Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at HUGO BOSS!

Sales Associate (Part Time) - HUGO Cheshire Oaks
HUGO BOSS UK Ltd. | Cheshire | United Kingdom | Part-time | P4

HUGO BOSS UK Ltd | Sales Associate | HUGO Cheshire Oaks

Part Time

What you can expect:

In your role as a Sales Associate, you are passionate about our products and brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.

  • Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
  • Responsible for CRM data gathering & quality management
  • Contribute to achieve the location’s performance targets and individual KPI’s
  • Support in transaction, complaint & return handling
  • Participate in regular trainings to continuously develop
  • Support in all operations for loss prevention and stock management
  • Proficient utilization of business systems & latest technology
  • Drive the use of all available tools and ensure procedures are executed and policies followed
Your profile:
  • Previous retail, hospitality or customer service experience along with an excellent understanding of premium fashion industry
  • Excellent interpersonal and communication skills at all levels
  • Demonstrate strong commercial acumen and brand knowledge
  • Ability to be flexible & adaptable to the need of the business
  • Willingness to constantly learn & develop
  • High cultural knowledge & awareness
  • Proactive and positive attitude

Your benefits:
  • Competitive salary, commission and attractive benefits
  • Global career path for specialists and leadership
  • Tailored trainings and development opportunities
  • International and inspirational working environment with a dynamic work culture

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation.

Please contact Emma Wood (EMMA_WOOD@HUGOBOSS.COM), Human Resources.

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Hugo Boss pay sales assistants enough to live on?

    Most people are not paid a living wage.

    How we know this

    93% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 14 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Needs improving
  • Most people are paid below market rates

    Do Hugo Boss pay sales assistants market rates?

    Most people are paid less than average for their job.

    How we know this

    75% of people are paid below average for the type of work they do.

    Based on data from 16 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at Hugo Boss get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    87% of people say they don’t get paid breaks.

    Based on data from 15 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Hugo Boss pay sales assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    87% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 15 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do sales assistants at Hugo Boss do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    69% of people report that they don’t do extra unpaid work.

    Based on data from 16 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Hugo Boss?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 75% of people with changing schedules report getting one week notice or less.
    • 19% of people with changing schedules report getting two weeks notice.
    • 6% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 16 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do sales assistants at Hugo Boss worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    79% of people report they don’t worry about getting enough hours.

    Based on data from 14 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do sales assistants at Hugo Boss get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    44% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 16 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Needs improving
  • Hard to change shifts

    How easy is it for sales assistants at Hugo Boss to change shifts?

    Most people find it hard to change shifts.

    How we know this

    73% of people report that it’s hard to change shifts if they need to.

    Based on data from 11 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Can be hard to book holiday

    How easy is it for sales assistants to book a holiday at Hugo Boss?

    Some people find it hard to book holiday.

    How we know this

    62% of people report it’s hard to book holidays.

    Based on data from 13 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Needs improving
  • Shifts get changed at short notice

    Do Hugo Boss managers change sales assistants shifts at short notice?

    Most managers change people’s shifts at short notice.

    How we know this

    71% of people say their manager changes their shifts at the last minute.

    Based on data from 14 people who took the Breakroom Quiz between November 2022 and February 2024.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for sales assistants to take sick leave at Hugo Boss?

    Some people find it hard to take sick leave.

    How we know this

    57% of people report that it’s hard to take time off if they are sick.

    Based on data from 14 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Good
  • Most people feel treated with respect

    Do sales assistants at Hugo Boss feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    82% of people say they’re treated with respect by their managers.

    Based on data from 11 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do sales assistants at Hugo Boss get proper breaks?

    Most people get proper breaks.

    How we know this

    86% of people report that they get to take proper breaks.

    Based on data from 14 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for sales assistants to work at Hugo Boss?

    Most people feel stressed here.

    How we know this

    80% of people say they often feel stressed at work.

    Based on data from 15 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do sales assistants at Hugo Boss enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    46% of people report they don’t enjoy their job.

    Based on data from 13 people who took the Breakroom Quiz between February 2022 and February 2024.

  • Needs improving
  • Most people don’t recommend their team

    Do sales assistants at Hugo Boss recommend working with their team?

    Not many people recommend working with their team.

    How we know this

    69% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 16 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do sales assistants get enough training when they start at Hugo Boss?

    Some people did’t get enough training when they started.

    How we know this

    67% of people report they didn’t get enough training when they started working here.

    Based on data from 15 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Needs improving
  • Most people don’t get support to progress

    Are sales assistants given support to progress at Hugo Boss?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 71% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 14 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do sales assistants think Hugo Boss head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    93% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 14 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do sales assistants feel well informed about how Hugo Boss is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    46% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 13 people who took the Breakroom Quiz between February 2022 and February 2024.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Hugo Boss

What Hugo Boss employees say about their job

  • Best thing

    The people are young and nice
    The job gets easier the more you do the processes

    Worst thing

    Micro managers
    Under appreciation
    Non-flexible hours

    3.7

    Hugo Boss Employee, August 2023

  • Best thing

    Discount is decent although I do believe they should increase the limit.

    Worst thing

    Pay isn’t enough. Promised a pay rise by the head of retail uk but only got what was legally required because of inflation so still at minimum wage. Entitled customers. Too much pressure not worth the money. Toxic management. If you leave on time it’s a crime. Everyone works to their own convenience and not the good of the store. Everyone above you wants to keep you under. Even head office people want to keep you under. A lot of manipulations and lies from head of the company down. Commission environment can be very toxic. They promote the people based on favourism and not because the person is actually adequate enough for the role.

    2.0

    Hugo Boss Sales advisor, July 2023

See more reviews
  • Best thing

    Commission

    Worst thing

    Underpaid
    Stress
    High pressure from managers demanding
    No free time

    1.1

    Hugo Boss Sales assistant, November 2022

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