Team Leader
Chopstix
Bridgend
The Breakroom Take
- People enjoy this job
- Recommended by students
- Respectful managers
About Chopstix
Chopstix is a takeaway restaurant chain. They serve Pan Asian food.
Job description from Chopstix
FASTER! FRESHER! TASTIER!
DISCOUNTS! REWARD & RECOGNITION! INCENTIVES! DEVELOPMENT!
Are you looking for your next challenge in a rapidly expanding business? Do you have noodles of enthusiasm, a love for customer service and the skills to lead an incredible team?
WHO ARE WE?
Chopstix are the UK's fastest growing, No1 Asian Quick Service Restaurant, and we are looking for inspirational people to join our expanding team. We consistently deliver a FASTER, FRESHER, TASTIER customer dining experience. People ARE our business and as such we put our people first, with a work / life balance that fits.
WHAT DO WE WANT?
We are looking for a team leader with a fantastic attitude, and commitment to exceptional customer service. You must be experienced and passionate about delivering delicious food, and be prepared to train on the Woks, so that you can both assist and supervise the back of house teams, as and when required.
You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. You will put our customers' happiness at the centre of everything you do, providing a Faster, Fresher, and Tastier dining experience, to every customer every time.
YOUR LOVE FOR HOSPITALITY + OUR BUSINESS MODEL = AN AMAZING CAREER!
Are YOU?
Are you Customer focused?
Hands-on
Organized
People focused.
Self-motivated
Can you?
Bring fun to the workplace?
Be a Team player, and work with Integrity
Skills & Experience
Vast experience in customer service
Work and thrive under pressure - adaptability is a must!
Results driven - people, quality, service, environment, sales & profitability
Excellent communication skills
Wok we offer you
A competitive salary
Full training and support, with the opportunity to learn new skills, develop existing ones & progress within the company
The chance to join a rapidly growing company with 50 sites around the UK, with more to open soon
Amazing career advancement opportunities
The opportunity to work with likeminded people, who are passionate about working as a team to provide our customers with FASTER, FRESHER, TASTIER food & service
WOK ARE YOU WAITING FOR? APPLY NOW TO BEGIN YOUR CHOPSTIX JOURNEY!
Job insights from Breakroom
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Chopstix pay a living wage?
Most people are not paid a living wage.
How we know this
77% of people say they are paid below the Real Living Wage for where they live.Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Chopstix pay market rates?
Most people are paid less than average for their job.
How we know this
71% of people are paid below average for the type of work they do.Based on data from 34 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 23s get paid less than everyone else
Do Chopstix pay the same regardless of age?
No, people under the age of 23 get paid less than those above 23.
See what Chopstix pays different age groupsHow we know this
The average pay of under 23s is less than those who are over 23.Based on data from 57 people who took the Breakroom Quiz between December 2021 and November 2023.
Okay
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Only some people get paid breaks
Do workers at Chopstix get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
42% of people say they don’t get paid breaks.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Chopstix pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
91% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 34 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Chopstix do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 38 people who took the Breakroom Quiz between October 2022 and October 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Chopstix?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 89% of people with changing schedules report getting one week notice or less.
- 11% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 36 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do workers at Chopstix worry about hours?
Some people worry about getting enough hours.
How we know this
45% of people report they worry about getting enough hours.Based on data from 31 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Chopstix workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
48% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 31 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Chopstix workers to change shifts?
Some people find it hard to change shifts.
How we know this
43% of people report that it’s hard to change shifts if they need to.Based on data from 30 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Chopstix?
Some people find it hard to book holiday.
How we know this
37% of people report it’s hard to book holidays.Based on data from 30 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Chopstix managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
51% of people say their manager changes their shifts at the last minute.Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Chopstix?
Some people find it hard to take sick leave.
How we know this
47% of people report that it’s hard to take time off if they are sick.Based on data from 32 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do people work the same number they are contracted for at Chopstix?
Most people work a lot more hours than their contact..
How we know this
75% of people report working 8 hours or more than their contract.Based on data from 44 people who took the Breakroom Quiz between December 2021 and November 2023.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Good
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Most students say it’s good
Is a Chopstix job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
81% of students report this is a good place to work if you’re studying.Based on data from 27 people who took the Breakroom Quiz between December 2021 and October 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Good
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Most people feel treated with respect
Do people at Chopstix feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
76% of people say they’re treated with respect by their managers.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Chopstix get proper breaks?
Some people don’t get proper breaks.
How we know this
38% of people report that they don’t get to take proper breaks.Based on data from 32 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Chopstix?
Most people feel stressed here.
How we know this
82% of people say they often feel stressed at work.Based on data from 34 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Chopstix enjoy their jobs?
Most people enjoy their job.
How we know this
67% of people report they enjoy their job.Based on data from 30 people who took the Breakroom Quiz between November 2022 and November 2023.
Okay
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Only some people recommend their team
Do people at Chopstix recommend working with their team?
Only some people recommend working with their team.
How we know this
49% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 37 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Chopstix?
Some people did’t get enough training when they started.
How we know this
54% of people report they didn’t get enough training when they started working here.Based on data from 37 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Chopstix?
Only some people are given support to progress here.
How we know this
In the last year, 48% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Chopstix head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 33 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Chopstix is doing?
Only some people feel well informed about how the company is doing.
How we know this
51% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 35 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Chopstix employees say about their job
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Best thing
Being on shift with people I like
Worst thing
Being shouted at
Chopstix Team member, October 2023
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Best thing
Interaction with customers
Worst thing
Due to the companies lack of funds we are constantly understaffed and working with budgets
Chopstix Team member, September 2023
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