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Reposted 13 days ago

Waiter/Waitress

Hilton

About Hilton

Hilton is an international hotel operator.

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Job description from Hilton

Career opportunities with a side of good times!

WELCOME TO A WORLD OF FLEXIBILITY

-

Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

Hourly Rate

of £12.00 per hour

A WORLD OF REWARDS We offer

our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost. Opportunity to work additional

hours when you can Free

and healthy

meals

when on duty Free Parking

(subject to availability) Modern and inclusive

Team Member's areas You will

join our team in the Restaurant/Bar.

You enjoy

taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.

Are you

friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -

Hilton Brands | Global Hospitality Company

Job insights from Breakroom

Waiters and waitresses

Waiters and waitresses serve food and drinks to customers in restaurants and cafes

What you’ll do as a waiter or waitress:

  • Serve food and drink
  • Deal with customers
  • Take payments
  • Be responsible for health and safety
  • Take orders and listen to customers

Is it right for you?

This job may involve:

  • Standing
  • Physical activities
  • Walking
  • Wearing a uniform
  • Anti-social hours
  • Dealing with customers
  • Using a computer

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do Hilton pay food and beverage assistants enough to live on?

    Some people are not paid a living wage.

    How we know this

    57% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 37 people who took the Breakroom Quiz between December 2021 and October 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Hilton pay food and beverage assistants market rates?

    Most people are paid above average for their job.

    How we know this

    100% of people are paid above average for the type of work they do.

    Based on data from 31 people who took the Breakroom Quiz between November 2022 and October 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do food and beverage assistants at Hilton get paid the same regardless of age?

    Yes, people under the age of 23 get paid the same as those above 23.

    See what Hilton pays different age groups

    How we know this

    The average pay of under 23s is the same as those above 23.

    Based on data from 34 people who took the Breakroom Quiz between February 2022 and October 2023.

  • Needs improving
  • Most people don’t get paid breaks

    Do food and beverage assistants at Hilton get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    69% of people say they don’t get paid breaks.

    Based on data from 36 people who took the Breakroom Quiz between February 2022 and October 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Hilton pay food and beverage assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    86% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 36 people who took the Breakroom Quiz between February 2022 and October 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do food and beverage assistants at Hilton do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    73% of people report that they don’t do extra unpaid work.

    Based on data from 37 people who took the Breakroom Quiz between December 2021 and October 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do food and beverage assistants get of their shift pattern at Hilton?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 97% of people with changing schedules report getting one week notice or less.
    • 3% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 0% of people with changing schedules report getting four weeks notice or more.

    Based on data from 32 people who took the Breakroom Quiz between November 2022 and October 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Okay
  • Some people worry about their hours

    Do food and beverage assistants at Hilton worry about hours?

    Some people worry about getting enough hours.

    How we know this

    35% of people report they worry about getting enough hours.

    Based on data from 31 people who took the Breakroom Quiz between November 2022 and October 2023.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do food and beverage assistants at Hilton get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    68% report that their manager gives them enough choice over which shifts they work.

    Based on data from 31 people who took the Breakroom Quiz between November 2022 and October 2023.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for food and beverage assistants at Hilton to change shifts?

    Some people find it hard to change shifts.

    How we know this

    61% of people report that it’s hard to change shifts if they need to.

    Based on data from 31 people who took the Breakroom Quiz between February 2022 and October 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for food and beverage assistants to book a holiday at Hilton?

    Most people find it easy to book holiday.

    How we know this

    68% of people report it’s easy to book holidays.

    Based on data from 34 people who took the Breakroom Quiz between February 2022 and October 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Hilton managers change food and beverage assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    59% of people say their manager changes their shifts at the last minute.

    Based on data from 37 people who took the Breakroom Quiz between February 2022 and October 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for food and beverage assistants to take sick leave at Hilton?

    Most people find it easy to take sick leave.

    How we know this

    75% of people report that it’s easy to take time off if they are sick.

    Based on data from 36 people who took the Breakroom Quiz between December 2021 and October 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is food and beverage assistants at Hilton job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    76% of students report this is a good place to work if you’re studying.

    Based on data from 17 people who took the Breakroom Quiz between February 2022 and September 2023.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do food and beverage assistants at Hilton feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    68% of people say they’re treated with respect by their managers.

    Based on data from 34 people who took the Breakroom Quiz between December 2021 and October 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do food and beverage assistants at Hilton get proper breaks?

    Most people get proper breaks.

    How we know this

    69% of people report that they get to take proper breaks.

    Based on data from 35 people who took the Breakroom Quiz between December 2021 and October 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for food and beverage assistants to work at Hilton?

    Most people feel stressed here.

    How we know this

    76% of people say they often feel stressed at work.

    Based on data from 38 people who took the Breakroom Quiz between December 2021 and October 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do food and beverage assistants at Hilton enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    52% of people report they don’t enjoy their job.

    Based on data from 31 people who took the Breakroom Quiz between December 2021 and October 2023.

  • Okay
  • Only some people recommend their team

    Do food and beverage assistants at Hilton recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    53% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 32 people who took the Breakroom Quiz between November 2022 and October 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Needs improving
  • Most people don’t get enough training

    Do food and beverage assistants get enough training when they start at Hilton?

    Most people did’t get enough training when they started.

    How we know this

    77% of people report they didn’t get enough training when they started working here.

    Based on data from 30 people who took the Breakroom Quiz between November 2022 and October 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are food and beverage assistants given support to progress at Hilton?

    Only some people are given support to progress here.

    How we know this

    In the last year, 64% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 36 people who took the Breakroom Quiz between February 2022 and October 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do food and beverage assistants think Hilton head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    84% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 37 people who took the Breakroom Quiz between December 2021 and October 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Needs improving
  • Most people don’t feel well informed by head office

    Do food and beverage assistants feel well informed about how Hilton is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    70% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 37 people who took the Breakroom Quiz between December 2021 and October 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Hilton

What Hilton employees say about their job

  • Best thing

    Tips, discount, friends

    Worst thing

    Big bias, treated awfully by managers, staff food is leftovers, pay isn’t good

    1.9

    Hilton Bar staff, November 2023

  • Best thing

    the Branding of the company

    Worst thing

    Managent who only care about themselves

    2.1

    Hilton Employee, October 2023

See more reviews
  • Best thing

    my team is lovely and its definitely the right type of job for me as there's alot of variety in my little jobs, and when given the right information I feel like I'm good at my job as a whole.

    Worst thing

    rotas r weekly and they get very annoyed over calling in sick. hostile in group chats. I feel I'm underpaid for what I do which is alot more than what's face value. I don't get given all the information of events sometimes meaning I look like an idiot when people ask me and I don't know.

    2.6

    Hilton Employee, October 2023

  • Best thing

    The team

    Worst thing

    The job role and extra work that’s not on my contract

    2.6

    Hilton Food and beverage assistant, September 2023

  • Best thing

    The staff and the discount

    Worst thing

    Customers, inconsiderate managers and dull repetition

    4.6

    Hilton Front of house, May 2023

  • Best thing

    I pleasant and hard work in Hotel Hilton,take caring guest and make them happy in my work, I work under good managers and with colleagues

    Worst thing

    Less time spending with family

    6.1

    Hilton Employee, March 2023

  • Best thing

    Getting to meet new people everyday, working with peers

    Worst thing

    Managers are rude and disrespectful. Rota is shared a day before the working week starts, making it almost impossible to schedule your personal life and book holiday. No option to change hours or shifts.

    2.6

    Hilton Food and beverage assistant, March 2023

  • Best thing

    The Team

    Worst thing

    Under staffing, lack of training and late work hours

    6.4

    Hilton Food and beverage assistant, November 2022

  • Best thing

    The team you work with.

    Worst thing

    Guests can be extremely demanding. Sometimes hard to change shifts.
    Can be a stressful job.

    6.6

    Hilton Food and beverage assistant, June 2022

  • Best thing

    The Management and co-workers are all really friendly and genuinely nice people.
    The benefits are great if you like to travel.

    Worst thing

    The planning of shifts and the rota comes out 2 days before. The management team seems to not be able to put enough staff on

    3.9

    Hilton Food and beverage assistant, November 2021

  • More reviews from Hilton employees
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