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Posted 18 days ago

Night Manager

Hilton

About Hilton

Hilton is an international hotel operator.

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Job description from Hilton

The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.

With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.

The role will be scheduled on 4 days on and 4 days off, with 12 hours' shift per working day.

We are not able to offer sponsorship for any Visa and we'll be considering only applications from candidates with full right to work in the UK

A WORLD OF REWARDS
Yearly Salary of up to £32000
Free and healthy meals when on duty
Grow your Career your next position could beas an Assistant Food and Beverage Manager
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doin...

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Hilton pay managers enough to live on?

    Most people are paid a living wage.

    How we know this

    83% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 24 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.00 per hour, and £13.15 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Hilton pay managers market rates?

    Only some people are paid above average for their job.

    How we know this

    43% of people are paid below average for the type of work they do.

    Based on data from 14 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Okay
  • Only some people get paid breaks

    Do managers at Hilton get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    54% of people say they don’t get paid breaks.

    Based on data from 24 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do Hilton pay managers sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    48% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 23 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do managers at Hilton do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    63% of people report that they do extra work that they don’t get paid for.

    Based on data from 16 people who took the Breakroom Quiz between August 2022 and November 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do managers get of their shift pattern at Hilton?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 71% of people with changing schedules report getting one week notice or less.
    • 24% of people with changing schedules report getting two weeks notice.
    • 0% of people with changing schedules report getting three weeks notice.
    • 6% of people with changing schedules report getting four weeks notice or more.

    Based on data from 17 people who took the Breakroom Quiz between August 2022 and November 2023.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Needs improving
  • Hard to change shifts

    How easy is it for managers at Hilton to change shifts?

    Most people find it hard to change shifts.

    How we know this

    86% of people report that it’s hard to change shifts if they need to.

    Based on data from 14 people who took the Breakroom Quiz between August 2022 and November 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for managers to book a holiday at Hilton?

    Most people find it easy to book holiday.

    How we know this

    71% of people report it’s easy to book holidays.

    Based on data from 24 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Hilton managers change managers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    38% of people say their manager changes their shifts at the last minute.

    Based on data from 16 people who took the Breakroom Quiz between August 2022 and November 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for managers to take sick leave at Hilton?

    Some people find it hard to take sick leave.

    How we know this

    48% of people report that it’s hard to take time off if they are sick.

    Based on data from 23 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

Workplace

    Okay
  • Only some people feel treated with respect

    Do managers at Hilton feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    35% of people say they’re not treated with respect by their managers.

    Based on data from 20 people who took the Breakroom Quiz between September 2022 and November 2023.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people get proper breaks

    Do managers at Hilton get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    48% of people report that they don’t get to take proper breaks.

    Based on data from 23 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for managers to work at Hilton?

    Most people feel stressed here.

    How we know this

    79% of people say they often feel stressed at work.

    Based on data from 24 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do managers at Hilton enjoy their jobs?

    Most people enjoy their job.

    How we know this

    68% of people report they enjoy their job.

    Based on data from 22 people who took the Breakroom Quiz between July 2022 and November 2023.

  • Okay
  • Only some people recommend their team

    Do managers at Hilton recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    40% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 25 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do managers get enough training when they start at Hilton?

    Some people did’t get enough training when they started.

    How we know this

    58% of people report they didn’t get enough training when they started working here.

    Based on data from 24 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good
  • Most people get support to progress

    Are managers given support to progress at Hilton?

    Most people are given support to progress here.

    How we know this

    In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 24 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do managers think Hilton head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 22 people who took the Breakroom Quiz between August 2022 and November 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do managers feel well informed about how Hilton is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    45% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 22 people who took the Breakroom Quiz between July 2022 and November 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Hilton

What Hilton employees say about their job

  • Best thing

    Tips, discount, friends

    Worst thing

    Big bias, treated awfully by managers, staff food is leftovers, pay isn’t good

    1.9

    Hilton Bar staff, November 2023

  • Best thing

    the Branding of the company

    Worst thing

    Managent who only care about themselves

    2.1

    Hilton Employee, October 2023

See more reviews
  • Best thing

    my team is lovely and its definitely the right type of job for me as there's alot of variety in my little jobs, and when given the right information I feel like I'm good at my job as a whole.

    Worst thing

    rotas r weekly and they get very annoyed over calling in sick. hostile in group chats. I feel I'm underpaid for what I do which is alot more than what's face value. I don't get given all the information of events sometimes meaning I look like an idiot when people ask me and I don't know.

    2.6

    Hilton Employee, October 2023

  • Best thing

    The team

    Worst thing

    The job role and extra work that’s not on my contract

    2.6

    Hilton Food and beverage assistant, September 2023

  • Best thing

    The staff and the discount

    Worst thing

    Customers, inconsiderate managers and dull repetition

    4.6

    Hilton Front of house, May 2023

  • Best thing

    I pleasant and hard work in Hotel Hilton,take caring guest and make them happy in my work, I work under good managers and with colleagues

    Worst thing

    Less time spending with family

    6.1

    Hilton Employee, March 2023

  • Best thing

    Getting to meet new people everyday, working with peers

    Worst thing

    Managers are rude and disrespectful. Rota is shared a day before the working week starts, making it almost impossible to schedule your personal life and book holiday. No option to change hours or shifts.

    2.6

    Hilton Food and beverage assistant, March 2023

  • Best thing

    The Team

    Worst thing

    Under staffing, lack of training and late work hours

    6.4

    Hilton Food and beverage assistant, November 2022

  • Best thing

    The team you work with.

    Worst thing

    Guests can be extremely demanding. Sometimes hard to change shifts.
    Can be a stressful job.

    6.6

    Hilton Food and beverage assistant, June 2022

  • Best thing

    The Management and co-workers are all really friendly and genuinely nice people.
    The benefits are great if you like to travel.

    Worst thing

    The planning of shifts and the rota comes out 2 days before. The management team seems to not be able to put enough staff on

    3.9

    Hilton Food and beverage assistant, November 2021

  • More reviews from Hilton employees
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