General Manager
Mitchells & Butlers
Chelmsford, England, CM2 6
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About Mitchells & Butlers
Mitchells & Butlers is a pub and restaurant operator. They run All Bar One, Toby Carvery and Harvester.
Job description from Mitchells & Butlers
At the White Horse we recognise a good General Manager is key to our success. You'll build a business to be proud of, help to grow your team and smash targets. You'll be part of a district of sites that are all working towards making moments that matter, and delivering experiences that keeps our guests coming back for more.
Join us at Ember Inns, we're a home away from home. Think real ales, traditional pub grub and roaring log fires: we're the local to be proud of. So, if you want to be at the heart of the neighbourhood, we want to hear from you.
This is a suitable opportunity for somebody looking for their first General Manager appointment.
WHAT'S IN IT FOR ME?
- Bonus Scheme - We're all about rewarding the hard work you put in
- A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.
- 20% discount across all off our brands for up to 5 friends and family.
- Up to 50% discount off PureGym memberships.
- Celebrating success- award nights, away days and team socials.
- Private medical and Dental Plans - to keep you safe, secure and always smiling
On top of this, as part of Mitchells & Butlers you will receive a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.
WHAT WILL I BE DOING? AS GENERAL MANAGER YOU'LL…
- Train and inspire your team.
- Ensure our guests are cared for, being the host to life's memorable moments.
- Support your business to deliver food and drink to be proud of.
- Strive towards and achieve business targets.
Job insights from Breakroom
Bar, restaurant and kitchen managers
Bar, restaurant and kitchen managers are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen manager
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
-
Good
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Most people are paid a living wage
Do Mitchells & Butlers pay assistant managers enough to live on?
Most people are paid a living wage.
How we know this
95% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 74 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Mitchells & Butlers pay assistant managers market rates?
Most people are paid above average for their job.
How we know this
71% of people are paid above average for the type of work they do.Based on data from 80 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Under 23s get paid less than everyone else
Do assistant managers at Mitchells & Butlers get paid the same regardless of age?
No, people under the age of 23 get paid less than those above 23.
See what Mitchells & Butlers pays different age groupsHow we know this
The average pay of under 23s is less than those who are over 23.Based on data from 84 people who took the Breakroom Quiz between June 2022 and December 2023.
Needs improving
-
Most people don’t get paid breaks
Do assistant managers at Mitchells & Butlers get paid breaks?
No. Most people don’t get paid breaks.
How we know this
73% of people say they don’t get paid breaks.Based on data from 78 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
-
Only some people get sick pay
Do Mitchells & Butlers pay assistant managers sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
36% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 78 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Needs improving
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Most people do unpaid extra work
Do assistant managers at Mitchells & Butlers do extra work that they don't get paid for?
Yes. Lots of people do unpaid extra work.
How we know this
70% of people report that they do extra work that they don’t get paid for.Based on data from 71 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do assistant managers get of their shift pattern at Mitchells & Butlers?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 18% of people with changing schedules report getting one week notice or less.
- 65% of people with changing schedules report getting two weeks notice.
- 17% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 71 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do assistant managers at Mitchells & Butlers worry about hours?
Most people don’t worry about getting enough hours.
How we know this
76% of people report they don’t worry about getting enough hours.Based on data from 17 people who took the Breakroom Quiz between April 2022 and October 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
-
Most people get a choice of shifts
Do assistant managers at Mitchells & Butlers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
68% report that their manager gives them enough choice over which shifts they work.Based on data from 92 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for assistant managers at Mitchells & Butlers to change shifts?
Some people find it hard to change shifts.
How we know this
52% of people report that it’s hard to change shifts if they need to.Based on data from 62 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for assistant managers to book a holiday at Mitchells & Butlers?
Most people find it easy to book holiday.
How we know this
79% of people report it’s easy to book holidays.Based on data from 75 people who took the Breakroom Quiz between May 2023 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Mitchells & Butlers managers change assistant managers shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
68% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 71 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for assistant managers to take sick leave at Mitchells & Butlers?
Some people find it hard to take sick leave.
How we know this
44% of people report that it’s hard to take time off if they are sick.Based on data from 72 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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Most parents say it’s bad
Is working as assistant managers at Mitchells & Butlers good if you have caring responsibilities?
Most parents and carer say this is a bad place to work.
How we know this
68% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 41 people who took the Breakroom Quiz between November 2022 and November 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
-
Most people feel treated with respect
Do assistant managers at Mitchells & Butlers feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
82% of people say they’re treated with respect by their managers.Based on data from 74 people who took the Breakroom Quiz between May 2023 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
-
Only some people get proper breaks
Do assistant managers at Mitchells & Butlers get proper breaks?
Some people don’t get proper breaks.
How we know this
59% of people report that they don’t get to take proper breaks.Based on data from 76 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for assistant managers to work at Mitchells & Butlers?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 76 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do assistant managers at Mitchells & Butlers enjoy their jobs?
Most people enjoy their job.
How we know this
79% of people report they enjoy their job.Based on data from 67 people who took the Breakroom Quiz between June 2023 and December 2023.
Okay
-
Only some people recommend their team
Do assistant managers at Mitchells & Butlers recommend working with their team?
Only some people recommend working with their team.
How we know this
43% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 80 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do assistant managers get enough training when they start at Mitchells & Butlers?
Most people got enough training when they started.
How we know this
71% of people report they got enough training when they started working here.Based on data from 77 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are assistant managers given support to progress at Mitchells & Butlers?
Most people are given support to progress here.
How we know this
In the last year, 77% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 74 people who took the Breakroom Quiz between May 2023 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do assistant managers think Mitchells & Butlers head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
87% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 76 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do assistant managers feel well informed about how Mitchells & Butlers is doing?
Most people feel well informed about how the company is doing.
How we know this
87% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 75 people who took the Breakroom Quiz between June 2023 and December 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Mitchells & Butlers employees say about their job
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Best thing
Meeting new people
Worst thing
Bad hours
Mitchells & Butlers Chef, November 2023
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Best thing
It’s not too busy
Worst thing
Hours
Mitchells & Butlers Chef de partie, October 2023
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About this pay estimate
CloseThis pay estimate is based on data from 80 Mitchells & Butlers employees who took the Breakroom Quiz between June 2023 and December 2023.
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