Team Leader
Greene King
Chingford, England
The Breakroom Take
- Recommended by students
- Respectful managers
About Greene King
Greene King is a pub, hotel, restaurant and brewery operator. They run Farmhouse Inns, Hungry Horse and Wacky Warehouse.
Job description from Greene King
Company Description
As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.
Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.
Additional Information
We're all about rewarding our team's hard work, that's why…
You'll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
- Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
- Wage Stream - access your wage before payday for when life happens.
- Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
As a Team Leader, you will…
- Provide customers with a heartfelt and memorable experience each and every time they visit
- Deputise for the management team and resolve any issues that arise in their absence
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible
What you'll bring…
- A great eye for detail, making sure every pint is poured to perfection
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift
- A positive can-do attitude and be a real team player
Job insights from Breakroom
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Greene King pay team leaders enough to live on?
Some people are not paid a living wage.
How we know this
63% of people say they are paid below the Real Living Wage for where they live.Based on data from 71 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Greene King pay team leaders market rates?
Most people are paid less than average for their job.
How we know this
68% of people are paid below average for the type of work they do.Based on data from 71 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do team leaders at Greene King get paid the same regardless of age?
Yes, people under the age of 23 get paid the same as those above 23.
See what Greene King pays different age groupsHow we know this
The average pay of under 23s is the same as those above 23.Based on data from 188 people who took the Breakroom Quiz between February 2022 and November 2023.
Needs improving
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Most people don’t get paid breaks
Do team leaders at Greene King get paid breaks?
No. Most people don’t get paid breaks.
How we know this
97% of people say they don’t get paid breaks.Based on data from 71 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Greene King pay team leaders sick pay?
No. Most people don’t get proper sick pay.
How we know this
97% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 68 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do team leaders at Greene King do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
46% of people report that they do extra work that they don’t get paid for.Based on data from 68 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do team leaders get of their shift pattern at Greene King?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 33% of people with changing schedules report getting one week notice or less.
- 21% of people with changing schedules report getting two weeks notice.
- 40% of people with changing schedules report getting three weeks notice.
- 6% of people with changing schedules report getting four weeks notice or more.
Based on data from 72 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do team leaders at Greene King worry about hours?
Some people worry about getting enough hours.
How we know this
61% of people report they worry about getting enough hours.Based on data from 71 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do team leaders at Greene King get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
34% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 70 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for team leaders at Greene King to change shifts?
Most people find it hard to change shifts.
How we know this
68% of people report that it’s hard to change shifts if they need to.Based on data from 130 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for team leaders to book a holiday at Greene King?
Most people find it easy to book holiday.
How we know this
71% of people report it’s easy to book holidays.Based on data from 65 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Greene King managers change team leaders shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
62% of people say their manager changes their shifts at the last minute.Based on data from 63 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for team leaders to take sick leave at Greene King?
Some people find it hard to take sick leave.
How we know this
59% of people report that it’s hard to take time off if they are sick.Based on data from 63 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do team leaders work the same number they are contracted for at Greene King?
Most people work a lot more hours than their contact..
How we know this
83% of people report working 8 hours or more than their contract.Based on data from 63 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Good
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Most students say it’s good
Is team leaders at Greene King job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
85% of students report this is a good place to work if you’re studying.Based on data from 39 people who took the Breakroom Quiz between March 2022 and November 2023.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as team leaders at Greene King good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
64% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 53 people who took the Breakroom Quiz between January 2022 and October 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do team leaders at Greene King feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 132 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do team leaders at Greene King get proper breaks?
Most people get proper breaks.
How we know this
70% of people report that they get to take proper breaks.Based on data from 66 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for team leaders to work at Greene King?
Most people feel stressed here.
How we know this
88% of people say they often feel stressed at work.Based on data from 67 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do team leaders at Greene King enjoy their jobs?
Only some people enjoy their job.
How we know this
35% of people report they don’t enjoy their job.Based on data from 125 people who took the Breakroom Quiz between November 2022 and November 2023.
Okay
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Only some people recommend their team
Do team leaders at Greene King recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 72 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do team leaders get enough training when they start at Greene King?
Some people did’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 66 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are team leaders given support to progress at Greene King?
Only some people are given support to progress here.
How we know this
In the last year, 37% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 60 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do team leaders think Greene King head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 64 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do team leaders feel well informed about how Greene King is doing?
Only some people feel well informed about how the company is doing.
How we know this
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 64 people who took the Breakroom Quiz between June 2023 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Greene King employees say about their job
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Best thing
The people i work with
Worst thing
the customers, the pay, the hours
Greene King Team member, November 2023
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Best thing
10% off
The team
The local customersWorst thing
Useless owner
Asymetic information
TransparencyGreene King General manager, November 2023
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About this pay estimate
CloseThis pay estimate is based on data from 72 Greene King employees who took the Breakroom Quiz between June 2023 and November 2023.
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