Team Manager - Foods - Shirley Southampton
Marks & Spencer
Southampton, England, SO15 2
Part time
The Breakroom Take
- Pays all ages fairly
- Recommended by students
- Respectful managers
- Proper breaks
About Marks & Spencer
Marks & Spencer is a retailer. They sell clothing, homeware and food.
Job description from Marks & Spencer
Summary
Team Manager - Foods - Shirley Southampton
All the details
Team Manager - Foods - Shirley Southampton
Candidates will need to be able to access West Quay Academy for 8 weeks training ahead of appointment.
Summary
M&S is evolving and it's evolving fast! As part of our ongoing transformation to deliver stores of the future, we're looking for strong, innovative and resilient leaders to inspire and influence change.
Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.
One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future.
We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.
What's in it for you
Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% Colleague discount on most things from furniture, fashion and food.
- A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we're proud of at M&S.
- 29 days holiday including bank holidays!
- Amazing perks and discounts via our M&S Choices website. Including GymSave - that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
- Charity Volunteer Day - A paid day away from work to support your chosen charity.
- A very generous Defined Contribution Pension Scheme and Life Assurance
- Every colleague at M&S has access to a fantastic range of wellbeing support - this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family & free access to the UnMind App as well as many other schemes
What you'll do
Your key accountabilities will include
- Driving a selling culture within your team
- Consistently raising performance and capability of the team to support developing internal talent
- Utilising and exploit data to support with operational decisions
- Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
- Energising your team to deliver first class customer service within a fast-paced environment
Who you are
Your skills and experience will include
- A proven leadership track record and the ability to lead effectively through ambiguity.
- Being digitally confident. Having an understanding of systems and have the ability to exploit them.
- Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
- Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
- Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
Everyone's welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
#LI-NS1
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Good
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Most people are paid a living wage
Do Marks & Spencer pay team managers enough to live on?
Most people are paid a living wage.
How we know this
97% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 73 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.00 per hour, and £13.15 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Marks & Spencer pay team managers market rates?
Most people are paid above average for their job.
How we know this
90% of people are paid above average for the type of work they do.Based on data from 60 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 23s get paid less than everyone else
Do team managers at Marks & Spencer get paid the same regardless of age?
No, people under the age of 23 get paid less than those above 23.
See what Marks & Spencer pays different age groupsHow we know this
The average pay of under 23s is less than those who are over 23.Based on data from 85 people who took the Breakroom Quiz between December 2021 and November 2023.
Needs improving
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Most people don’t get paid breaks
Do team managers at Marks & Spencer get paid breaks?
No. Most people don’t get paid breaks.
How we know this
99% of people say they don’t get paid breaks.Based on data from 77 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
-
Most people get sick pay
Do Marks & Spencer pay team managers sick pay?
Yes. Most people get proper sick pay.
How we know this
81% of people say they would get paid if they were sick but scheduled to work.Based on data from 74 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Needs improving
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Most people do unpaid extra work
Do team managers at Marks & Spencer do extra work that they don't get paid for?
Yes. Lots of people do unpaid extra work.
How we know this
68% of people report that they do extra work that they don’t get paid for.Based on data from 72 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do team managers get of their shift pattern at Marks & Spencer?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 11% of people with changing schedules report getting one week notice or less.
- 31% of people with changing schedules report getting two weeks notice.
- 23% of people with changing schedules report getting three weeks notice.
- 34% of people with changing schedules report getting four weeks notice or more.
Based on data from 70 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do team managers at Marks & Spencer worry about hours?
Most people don’t worry about getting enough hours.
How we know this
93% of people report they don’t worry about getting enough hours.Based on data from 40 people who took the Breakroom Quiz between November 2021 and November 2023.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do team managers at Marks & Spencer get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
42% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 62 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for team managers at Marks & Spencer to change shifts?
Some people find it hard to change shifts.
How we know this
39% of people report that it’s hard to change shifts if they need to.Based on data from 59 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for team managers to book a holiday at Marks & Spencer?
Most people find it easy to book holiday.
How we know this
70% of people report it’s easy to book holidays.Based on data from 76 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Marks & Spencer managers change team managers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
46% of people say their manager changes their shifts at the last minute.Based on data from 70 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for team managers to take sick leave at Marks & Spencer?
Some people find it hard to take sick leave.
How we know this
45% of people report that it’s hard to take time off if they are sick.Based on data from 71 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working as team managers at Marks & Spencer good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
52% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 27 people who took the Breakroom Quiz between February 2022 and November 2023.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do team managers at Marks & Spencer feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
72% of people say they’re treated with respect by their managers.Based on data from 72 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do team managers at Marks & Spencer get proper breaks?
Some people don’t get proper breaks.
How we know this
63% of people report that they don’t get to take proper breaks.Based on data from 73 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for team managers to work at Marks & Spencer?
Most people feel stressed here.
How we know this
86% of people say they often feel stressed at work.Based on data from 76 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do team managers at Marks & Spencer enjoy their jobs?
Only some people enjoy their job.
How we know this
54% of people report they don’t enjoy their job.Based on data from 56 people who took the Breakroom Quiz between December 2022 and November 2023.
Okay
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Only some people recommend their team
Do team managers at Marks & Spencer recommend working with their team?
Only some people recommend working with their team.
How we know this
63% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 78 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do team managers get enough training when they start at Marks & Spencer?
Some people did’t get enough training when they started.
How we know this
51% of people report they didn’t get enough training when they started working here.Based on data from 74 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are team managers given support to progress at Marks & Spencer?
Only some people are given support to progress here.
How we know this
In the last year, 41% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 73 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do team managers think Marks & Spencer head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
96% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 76 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do team managers feel well informed about how Marks & Spencer is doing?
Most people feel well informed about how the company is doing.
How we know this
79% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 77 people who took the Breakroom Quiz between December 2022 and November 2023.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Marks & Spencer employees say about their job
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Best thing
Working for a well known company
Worst thing
Ways of working isn’t clear
Marks & Spencer Employee, October 2023
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Best thing
My team and my actual job role
Worst thing
Management
Being asked to do things outside my job roleMarks & Spencer Visual merchandiser, September 2023
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About this pay estimate
CloseThis pay estimate is based on data from 78 Marks & Spencer employees who took the Breakroom Quiz between December 2022 and November 2023.
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